Customer Support Specialist Ii
hace 2 meses
**About the Role**
Uber Freight is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.
**_ Funciones:_**
- Recepción y ejecución de tenders acorde de carga de cliente (Maritimo y aereo).
- Administración y seguimiento diario de los embarques asignados por parte del cliente en Mexico.
- Relación con el cliente: comunicaciones consistentes y profesionales; Comunicaciones efectivas, rápidas y corteses con respecto a situaciones difíciles, retransmisiones de fallas de servicio, seguimiento a embarques críticos etc.
- Relación con el transportista: desarrollo productivo de la relación con el transportista, cobertura de cargas, manejo y gestión de situaciones difíciles, etc.
- Desarrollo y presentación de resultados y áreas de oportunidad a trabajar en los proyectos asignados.
**_ Requisitos:_**
- Licenciatura terminada
- Manejo de paquetería office
- Ingles Avanzado
- Experiência en marítimo y aéreo mínimo 1 año
**_PQ:_**
- Conocimiento en sistema SAP
- Manejo de Excel nível avanzado
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