Beverage Manager
hace 23 horas
**Company Description**
**_
Inmerso en el paraíso costero de la Riviera Maya, en un paraje virgen frente al mar que destaca por sus exuberantes y amplios jardines de manglares y su profunda playa de arena blanca, está tomando forma un complejo extraordinario: Etéreo, un nuevo destino de Auberge Resorts Collection que abrió sus puertas a finales de 2021 y ofrece una experiência de lujo irresistible en la que los huéspedes podrán evadirse en perfecta comodidad y aislamiento y disfrutar de una profunda conexión con la naturaleza y entre sí._**
The Beverage Manager will oversee all beverage-related operations at the resort, ensuring that guests receive an exceptional experience through high-quality drinks, efficient service, and effective management of beverage staff. This role will also involve overseeing In-Room Dining (IRD) and Banquet (BQTS) operations alongside the respective managers and ensuring the seamless integration of beverage offerings into these areas. The manager will maintain inventory, develop seasonal menus, manage budgetary goals, and ensure compliance with health and safety regulations. This role also includes training and leading a team of bartenders, baristas, banquet staff, minibars attendants, and other beverage service staff to create an upscale and enjoyable experience for resort guests. This position will report directly to the In-Room Dining (IRD) & Banquets Manager while overseeing all beverage-related operations across the resort, working closely with Restaurant Managers, and having a dotted line reporting relationship to the Director of Food & Beverage (DOFB). This position will also cover managing other areas of the F&B Division, such as the Beach and Pool.
**Menu Development**:
- Collaborate with the Bar Team, IRD, Banquets, and F&B Managers to create innovative and seasonal beverage menus, including cocktails, wines, non-alcoholic options, minibar selections, and beverage packages for events.
- Stay informed about beverage trends and incorporate new ideas to enhance the resort’s drink offerings.
- Ensure the menus reflect the resort’s brand and the preferences of its guests, offering tailored options for events, in-room experiences, and minibar offerings.
**Team Leadership & Development**:
- Hire, train, and manage beverage service staff, including bartenders, baristas, waitstaff, IRD attendants, banquet servers, and minibar attendants.
- Conduct regular training to ensure staff are knowledgeable about beverage products, preparation techniques, service standards, and etiquette for in-room and banquet services.
- Foster a positive and professional work environment across all departments, promoting teamwork, accountability, and efficient service.
- Perform performance reviews and provide feedback, coaching, and corrective actions as needed to staff in all beverage-related operations.
**Service Quality Assurance for In-Room Dining (IRD) Operations**:
- Training for IRD Servers & Order Takers: Ensure that all IRD staff are trained to deliver the highest quality of service, including menu knowledge, proper food handling, and excellent communication skills.
- Guest Interaction: Order takers should provide accurate, clear, and friendly service while tailoring experiences to individual guest preferences. Servers should ensure timely, professional, and personalized delivery of orders to guest rooms.
- Speed & Accuracy: Emphasize the importance of accurate order taking and timely delivery to ensure guest satisfaction. Order takers should double-check orders before finalizing and servers should verify the contents of orders before delivery to guests.
- Presentation: Ensure that IRD orders are presented attractively, including all necessary accompaniments (utensils, condiments, napkins), with special attention to maintaining proper temperature and cleanliness.
- Efficiency: Establish clear standards for delivering orders promptly, ensuring all team members understand the importance of speed without sacrificing quality.
- Problem Resolution: Empower order takers and servers to address guest complaints effectively and professionally, ensuring that any issues are resolved quickly to the guest's satisfaction.
- Consistent Service: Ensure that service quality remains consistent throughout all shifts, even during high-demand times, with a focus on maintaining high standards across all interactions.
**Service Quality Assurance for Bartenders**:
- Training for Bartenders: Ensure that all bartenders are thoroughly trained to deliver the highest quality of service, including in-depth knowledge of drink recipes, preparation techniques, presentation, and guest interaction. Emphasize the importance of responsible alcohol service and the ability to make personalized recommendations based on guest preferences.
- Guest Interaction: Bartenders should provide clear, friendly, and professional service while engaging with guests to enhance their experience. Bartenders should strive to build rapport w
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