Learning Manager

hace 4 semanas

Playa del Carmen, México Grand Hyatt Playa del Carmen A tiempo completo

Summary

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Training Manager is responsible to ensure the smooth and efficient running of the Personnel Department in the Human Resources Division.

**Job Summary**:
We are looking for a dynamic and experienced Training Manager to join our hotel team. The Training Manager will be responsible for developing, implementing, and evaluating training programs to enhance employee skills, knowledge, and performance. This role requires a strategic approach to identifying training needs, designing training initiatives, and supporting the continuous development of our staff to ensure a high level of guest service.

**Key Responsibilities**:

- Design and implement training programs for all hotel departments, including front office, housekeeping, food and beverage, and maintenance.
- Conduct regular training needs assessments to identify skills gaps and ensure that training initiatives are aligned with business goals.
- Facilitate training sessions and workshops, both in-person and virtually, using a variety of instructional techniques and formats.
- Monitor and evaluate the effectiveness of training programs, making adjustments as necessary to improve outcomes.
- Develop onboarding programs for new hires to ensure a smooth transition into their roles.
- Work closely with department managers to identify individual and team training needs.
- Maintain training records, track employee progress, and ensure compliance with company policies and industry standards.
- Stay updated on the latest hospitality trends and best practices to enhance training content.
- Manage the training budget and negotiate with external vendors if additional resources are required.

**Qualifications**:
Ideally with a university degree or diploma in HRM/HRD or Hospitality/Tourism management. Minimum 3 years work experience as Training Manager or Assistant Training Manager in larger operation. Good presentation, administrative and interpersonal skills are a must.

**Requirements**:

- Bachelor’s degree in Human Resources, Hospitality Management, Education, or a related field.
- Minimum of 3-5 years of experience in a training or learning and development role, preferably in the hospitality industry.
- Excellent communication and presentation skills.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively with cross-functional teams.
- Proficiency in using training software and tools, including Learning Management Systems (LMS).
- Knowledge of hotel operations and customer service standards.
- Certification in training (e.g., Certified Hospitality Trainer, SHRM) is a plus.
- Flexibility to accommodate training schedules, including evenings and weekends if needed

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