Senior Engagement Manager
hace 5 meses
**Senior Engagement Manager**
**Location**:Guadalajara, Jalisco
**Hybrid work**
**Company Description**
Volteo Digital provides expert-led, end-to-end implementation and consulting services, nearshore managed services, training programs, and ServiceNow-authorized talent placement to help clients maximize their investment in the ServiceNow Platform.
**Mission**
To enable our customer’s success through the business transformation of their work, one workflow at a time, while we create meaningful, life-changing opportunities for every Volteo Digital employee.
**Vision**
To be recognized as the **ServiceNow Customer and Business Workflows** -partner of choice and a leader in every region where we operate.
**Role Description**
This is a full-time Senior Engagement Manager role with a hybrid working model. As a Senior Engagement Manager, you will be responsible for the day-to-day management of customer engagements and team management. The role also requires building client relationships, providing account management, leading project planning and execution, and ensuring high-quality deliverables. You will work closely with C-level executives and cross-functional teams to ensure effective and efficient delivery.
The **Senior Engagement Manager** will oversee client engagements, manage project timelines and budgets, develop project plans, collaborate with cross-functional teams, create project reports, and coordinate with stakeholders.
The **Senior Engagement Manager** provides a rapid path to success and ongoing value for customers. Establishes, maintains, and delivers on-site and remote management of a customer's implementation from Pre-Sales through to customer handover and acceptance while using ServiceNow Implementation Methodology.
This position is primarily responsible for managing the successful deployment of a scoped solution, acting as the primary customer contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders, and maintaining top-level customer satisfaction.
**Qualifications & Skills**
Analytical Skills, Program Management, and Project Management capabilities are essential for this role.
- Certification in ScrumMaster is required.
- Certification in PMP is required.
- Certification in ITIL V4 is required.
- Excellent Communication and Consulting skills, including problem-solving and conflict resolution.
- At least 6 years of experience in customer-facing roles involving management and delivery of PaaS solutions.
- Experience in the IT industry, with a software implementation, consulting, or project management background.
- Experience with ServiceNow implementations is a plus.
- Experience in managing multiple projects at the same time in various countries.
- A bachelor's degree in a relevant technical field or equivalent work experience is required.
**Benefits**
Full-time contract
Hybrid work
Health insurance
Generous Paid Time Off
Competitive compensation
Career growth
& much more
Tipo de puesto: Tiempo completo
Salario: $60,000.00 - $70,000.00 al mes
Horario:
- Lunes a viernes
Prestaciones:
- Días de maternidad superiores a los de la ley
- Días de paternidad superiores a los de la ley
- Horarios flexibles
- Seguro de gastos médicos
- Vacaciones adicionales o permisos con goce de sueldo
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
-
Senior Engagement Lead
hace 2 meses
Guadalajara, México MOHARA A tiempo completoMOHARA is looking to add a Senior Engagement Lead to our global product and project teams, with the role based in Guadalajara, Mexico. **_ About MOHARA_** MOHARA is a global technology product development company that partners with Startups, Venture Studios, and Scale Ups. Our hybrid business model involves building software products for our customers...
-
Engagement Manager
hace 5 meses
Guadalajara, México Capgemini Engineering A tiempo completo**Engagement Manager** At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they...
-
Senior Project Manager
hace 1 mes
guadalajara, México Improvado A tiempo completoTechnical Project Manager - Senior (N) Guadalajara, Jalisco Sanmina Corporation Ayer Technical Project Manager - Senior (N) - (91160) Category: Information Technology Location: (Insert Location) Job Description Education: Engineering or bachelor's degree related to IT. Experience:... Technical Project Manager - Senior (N) Guadalajara,...
-
Senior Business Development Manager
hace 2 semanas
Guadalajara, Jalisco, México Administrative Manager A tiempo completoOur company is a leading player in the chemical industry, with a strong presence in the market.The estimated salary for this position ranges from $70,000 to $100,000 per year, depending on experience and qualifications.Job Description:We are seeking an experienced Administrative Manager to join our team. As a key member of our organization, you will be...
-
Senior Engagement Specialist
hace 1 semana
Guadalajara, Jalisco, México Jw Player A tiempo completoAbout the RoleAs a Senior Engagement Specialist at Jw Player, you will play a pivotal role in ensuring successful engagements with our customers and partners. This position requires strong organizational skills, excellent communication abilities, and a keen eye for detail.Key Responsibilities- Plan, organize, and oversee projects from initiation to...
-
Strategic Engagement Leader
hace 2 semanas
Guadalajara, Jalisco, México Capgemini Engineering A tiempo completoEngagement OverviewAs a Strategic Engagement Leader at Capgemini Engineering, you will play a pivotal role in maintaining and extending our influence within client organizations. This involves collaborating with Business Development to generate add-on sales and ensuring adherence to corporate practices and principles. Your responsibilities will include...
-
Social Media Manager
hace 6 meses
Guadalajara, México Tripshepherd A tiempo completoWe are seeking a strategic and experienced Senior Social Media Manager with expertise in TikTok, Instagram videos, and Facebook posts to lead our social media efforts at TripShepherd. As a Senior Social Media Manager, you will play a pivotal role in developing and executing social media strategies, creating compelling content, and driving audience engagement...
-
Senior Project Manager
hace 1 mes
Guadalajara, Jalisco, México Improvado A tiempo completoTechnical Project Manager - SeniorAt Improvado, we are seeking a highly skilled Technical Project Manager - Senior to lead our IT projects.Responsibilities:* Ensure projects are executed in line with all applicable standards and regulations* Collaborate with cross-functional teams to deliver projects on time and within budget* Develop and maintain project...
-
Senior HR Manager
hace 4 semanas
Guadalajara, Jalisco, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoAbout the Role:We are seeking a highly skilled Senior HR Manager to join our People eXperience and Technology (PXT) department at Amazon Mexico. This is a critical role that requires a strategic and hands-on approach to provide full cycle Human Resources support to our Amazon Pacific Operations.Key Responsibilities:Develop and implement HR strategies that...
-
Senior Human Resources Manager LATAM
hace 1 mes
Guadalajara, Jalisco, México AvantGarde Human Capital Consultants A tiempo completoSenior Human Resources Manager LATAMAvantGarde Human Capital Consultants is seeking a seasoned Senior Human Resources Manager to lead our HR department in LATAM. As a key member of our team, you will be responsible for developing and implementing HR strategies that align with our company's objectives.Key Responsibilities:Strategic HR Leadership:Develop and...
-
Technical Project Manager for OTT Delivery
hace 2 semanas
Guadalajara, Jalisco, México Brightcove A tiempo completoWe are seeking a seasoned Senior Project Manager to join our team at Brightcove, a leader in the OTT industry.This is a challenging and exciting career opportunity for an ambitious and motivated individual who is comfortable managing multiple projects of varying complexity with geographically dispersed teams and customers. As a Senior Project Manager, you...
-
Senior Manager, Controller Region
hace 6 meses
Guadalajara, México Regal Rexnord A tiempo completoSenior Manager, Controller Region About Regal Rexnord - The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
-
Senior Java Engineering Manager
hace 1 semana
Guadalajara, Jalisco, México Epam A tiempo completoJob OverviewAt EPAM, we're seeking a seasoned Senior Java Engineering Manager to lead our team of talented software developers. This is an exceptional opportunity to leverage your technical expertise and leadership skills to drive innovation and growth.
-
Senior Project Manager
hace 4 semanas
Guadalajara, Jalisco, México NTT DATA A tiempo completoJob Title: Senior Project ManagerJob Summary:NTT DATA Services is seeking a Senior Project Manager to lead complex projects and drive business transformation. The ideal candidate will have experience in project management, including planning, execution, and monitoring of large-scale projects.Key Responsibilities:Lead project planning, execution, and...
-
Senior Configuration Manager
hace 1 semana
Guadalajara, Jalisco, México Plexus A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Configuration Manager to join our team at Plexus. In this role, you will be responsible for ensuring the integrity and accuracy of customer documentation throughout the product lifecycle.As a key member of our team, you will work closely with program management, materials, and product engineering to...
-
Quality Manager
hace 1 mes
Guadalajara, Jalisco, México Plexus A tiempo completoPurpose Statement: The Quality Manager - Supplier Engagement is responsible for turning the Supplier Quality Strategy into action and leading a team of supplier quality engineers. The role will focus on enabling efficiency within our operational teams, launching new products, and continually improving the Plexus supply base while maintaining compliance to...
-
Senior Software Project Manager
hace 6 meses
Guadalajara, México SPAN Digital A tiempo completo**About SPAN** SPAN Digital is a software solution development firm. We strategize, design, and develop software solutions for our clients and customers from startups to global brands. We help engineering teams successfully overcome the challenges caused by the accelerating pace of change in software development, allowing them to build better digital...
-
Senior Engineering Talent Development Manager
hace 1 semana
Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo**Overview**Cognizant Technology Solutions is a leading provider of information technology, consulting, and business process services. We are seeking an experienced Senior Engineering Talent Development Manager to join our team.
-
Guadalajara, Jalisco, México Oracle A tiempo completoSenior Manager of Software Development EngineeringAt Oracle, we are seeking a highly skilled Senior Manager of Software Development Engineering to lead our software development tasks.The ideal candidate will have a strong background in software architecture and be able to apply their knowledge to lead software development teams.The Senior Manager of Software...
-
Senior Sales Development Manager
hace 1 semana
Guadalajara, Jalisco, México Astute Electronics Inc A tiempo completoUnlock Career Advancement as a Senior Sales Development Manager at Astute Electronics IncThe role of a Senior Sales Development Manager is pivotal in driving revenue growth and exceeding sales targets. Key responsibilities include managing assigned core accounts, developing new ones, and delivering exceptional customer experiences.**Key...