Senior Engagement Manager

hace 5 meses


Guadalajara, México Volteo Digital A tiempo completo

**Senior Engagement Manager**

**Location**:Guadalajara, Jalisco

**Hybrid work**

**Company Description**

Volteo Digital provides expert-led, end-to-end implementation and consulting services, nearshore managed services, training programs, and ServiceNow-authorized talent placement to help clients maximize their investment in the ServiceNow Platform.

**Mission**

To enable our customer’s success through the business transformation of their work, one workflow at a time, while we create meaningful, life-changing opportunities for every Volteo Digital employee.

**Vision**

To be recognized as the **ServiceNow Customer and Business Workflows** -partner of choice and a leader in every region where we operate.

**Role Description**

This is a full-time Senior Engagement Manager role with a hybrid working model. As a Senior Engagement Manager, you will be responsible for the day-to-day management of customer engagements and team management. The role also requires building client relationships, providing account management, leading project planning and execution, and ensuring high-quality deliverables. You will work closely with C-level executives and cross-functional teams to ensure effective and efficient delivery.

The **Senior Engagement Manager** will oversee client engagements, manage project timelines and budgets, develop project plans, collaborate with cross-functional teams, create project reports, and coordinate with stakeholders.

The **Senior Engagement Manager** provides a rapid path to success and ongoing value for customers. Establishes, maintains, and delivers on-site and remote management of a customer's implementation from Pre-Sales through to customer handover and acceptance while using ServiceNow Implementation Methodology.

This position is primarily responsible for managing the successful deployment of a scoped solution, acting as the primary customer contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders, and maintaining top-level customer satisfaction.

**Qualifications & Skills**

Analytical Skills, Program Management, and Project Management capabilities are essential for this role.
- Certification in ScrumMaster is required.
- Certification in PMP is required.
- Certification in ITIL V4 is required.
- Excellent Communication and Consulting skills, including problem-solving and conflict resolution.
- At least 6 years of experience in customer-facing roles involving management and delivery of PaaS solutions.
- Experience in the IT industry, with a software implementation, consulting, or project management background.
- Experience with ServiceNow implementations is a plus.
- Experience in managing multiple projects at the same time in various countries.
- A bachelor's degree in a relevant technical field or equivalent work experience is required.

**Benefits**

Full-time contract

Hybrid work

Health insurance

Generous Paid Time Off

Competitive compensation

Career growth

& much more

Tipo de puesto: Tiempo completo

Salario: $60,000.00 - $70,000.00 al mes

Horario:

- Lunes a viernes

Prestaciones:

- Días de maternidad superiores a los de la ley
- Días de paternidad superiores a los de la ley
- Horarios flexibles
- Seguro de gastos médicos
- Vacaciones adicionales o permisos con goce de sueldo

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial


  • Senior Engagement Lead

    hace 2 meses


    Guadalajara, México MOHARA A tiempo completo

    MOHARA is looking to add a Senior Engagement Lead to our global product and project teams, with the role based in Guadalajara, Mexico. **_ About MOHARA_** MOHARA is a global technology product development company that partners with Startups, Venture Studios, and Scale Ups. Our hybrid business model involves building software products for our customers...

  • Engagement Manager

    hace 5 meses


    Guadalajara, México Capgemini Engineering A tiempo completo

    **Engagement Manager** At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they...


  • guadalajara, México Improvado A tiempo completo

    Technical Project Manager - Senior (N) Guadalajara, Jalisco Sanmina Corporation Ayer Technical Project Manager - Senior (N) - (91160) Category: Information Technology Location: (Insert Location) Job Description Education: Engineering or bachelor's degree related to IT. Experience:... Technical Project Manager - Senior (N) Guadalajara,...


  • Guadalajara, Jalisco, México Administrative Manager A tiempo completo

    Our company is a leading player in the chemical industry, with a strong presence in the market.The estimated salary for this position ranges from $70,000 to $100,000 per year, depending on experience and qualifications.Job Description:We are seeking an experienced Administrative Manager to join our team. As a key member of our organization, you will be...


  • Guadalajara, Jalisco, México Jw Player A tiempo completo

    About the RoleAs a Senior Engagement Specialist at Jw Player, you will play a pivotal role in ensuring successful engagements with our customers and partners. This position requires strong organizational skills, excellent communication abilities, and a keen eye for detail.Key Responsibilities- Plan, organize, and oversee projects from initiation to...


  • Guadalajara, Jalisco, México Capgemini Engineering A tiempo completo

    Engagement OverviewAs a Strategic Engagement Leader at Capgemini Engineering, you will play a pivotal role in maintaining and extending our influence within client organizations. This involves collaborating with Business Development to generate add-on sales and ensuring adherence to corporate practices and principles. Your responsibilities will include...

  • Social Media Manager

    hace 6 meses


    Guadalajara, México Tripshepherd A tiempo completo

    We are seeking a strategic and experienced Senior Social Media Manager with expertise in TikTok, Instagram videos, and Facebook posts to lead our social media efforts at TripShepherd. As a Senior Social Media Manager, you will play a pivotal role in developing and executing social media strategies, creating compelling content, and driving audience engagement...


  • Guadalajara, Jalisco, México Improvado A tiempo completo

    Technical Project Manager - SeniorAt Improvado, we are seeking a highly skilled Technical Project Manager - Senior to lead our IT projects.Responsibilities:* Ensure projects are executed in line with all applicable standards and regulations* Collaborate with cross-functional teams to deliver projects on time and within budget* Develop and maintain project...

  • Senior HR Manager

    hace 4 semanas


    Guadalajara, Jalisco, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the Role:We are seeking a highly skilled Senior HR Manager to join our People eXperience and Technology (PXT) department at Amazon Mexico. This is a critical role that requires a strategic and hands-on approach to provide full cycle Human Resources support to our Amazon Pacific Operations.Key Responsibilities:Develop and implement HR strategies that...


  • Guadalajara, Jalisco, México AvantGarde Human Capital Consultants A tiempo completo

    Senior Human Resources Manager LATAMAvantGarde Human Capital Consultants is seeking a seasoned Senior Human Resources Manager to lead our HR department in LATAM. As a key member of our team, you will be responsible for developing and implementing HR strategies that align with our company's objectives.Key Responsibilities:Strategic HR Leadership:Develop and...


  • Guadalajara, Jalisco, México Brightcove A tiempo completo

    We are seeking a seasoned Senior Project Manager to join our team at Brightcove, a leader in the OTT industry.This is a challenging and exciting career opportunity for an ambitious and motivated individual who is comfortable managing multiple projects of varying complexity with geographically dispersed teams and customers. As a Senior Project Manager, you...


  • Guadalajara, México Regal Rexnord A tiempo completo

    Senior Manager, Controller Region About Regal Rexnord - The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.


  • Guadalajara, Jalisco, México Epam A tiempo completo

    Job OverviewAt EPAM, we're seeking a seasoned Senior Java Engineering Manager to lead our team of talented software developers. This is an exceptional opportunity to leverage your technical expertise and leadership skills to drive innovation and growth.

  • Senior Project Manager

    hace 4 semanas


    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job Title: Senior Project ManagerJob Summary:NTT DATA Services is seeking a Senior Project Manager to lead complex projects and drive business transformation. The ideal candidate will have experience in project management, including planning, execution, and monitoring of large-scale projects.Key Responsibilities:Lead project planning, execution, and...


  • Guadalajara, Jalisco, México Plexus A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Configuration Manager to join our team at Plexus. In this role, you will be responsible for ensuring the integrity and accuracy of customer documentation throughout the product lifecycle.As a key member of our team, you will work closely with program management, materials, and product engineering to...

  • Quality Manager

    hace 1 mes


    Guadalajara, Jalisco, México Plexus A tiempo completo

    Purpose Statement: The Quality Manager - Supplier Engagement is responsible for turning the Supplier Quality Strategy into action and leading a team of supplier quality engineers. The role will focus on enabling efficiency within our operational teams, launching new products, and continually improving the Plexus supply base while maintaining compliance to...


  • Guadalajara, México SPAN Digital A tiempo completo

    **About SPAN** SPAN Digital is a software solution development firm. We strategize, design, and develop software solutions for our clients and customers from startups to global brands. We help engineering teams successfully overcome the challenges caused by the accelerating pace of change in software development, allowing them to build better digital...


  • Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    **Overview**Cognizant Technology Solutions is a leading provider of information technology, consulting, and business process services. We are seeking an experienced Senior Engineering Talent Development Manager to join our team.


  • Guadalajara, Jalisco, México Oracle A tiempo completo

    Senior Manager of Software Development EngineeringAt Oracle, we are seeking a highly skilled Senior Manager of Software Development Engineering to lead our software development tasks.The ideal candidate will have a strong background in software architecture and be able to apply their knowledge to lead software development teams.The Senior Manager of Software...


  • Guadalajara, Jalisco, México Astute Electronics Inc A tiempo completo

    Unlock Career Advancement as a Senior Sales Development Manager at Astute Electronics IncThe role of a Senior Sales Development Manager is pivotal in driving revenue growth and exceeding sales targets. Key responsibilities include managing assigned core accounts, developing new ones, and delivering exceptional customer experiences.**Key...