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Executive Assistant, Operations and Quality

hace 3 meses

Residencial Playa Paraíso QRoo, México Etéreo A tiempo completo

**Company Description**
Nestled along the coastal paradise of the Riviera Maya on a pristine oceanfront site notable for its lush, expansive mangrove gardens and deep white-sand beach, an extraordinary resort is taking shape: Etéreo an Auberge Resorts Collection destination bring a compelling luxury experience where guests can escape in perfect comfort and seclusion and enjoy a deep connection with nature and with each other.

As a super detail oriented and organized individual, the Operations and Quality Executive Assistant is responsible for providing first level support, assisting in the daily needs of the office and managing the general administrative activities of the property, as well as managing in coordination with management areas all tasks necessary to achieve Quality Standards.
- Direct Day to day support for General Manager.
- Control over all Guest Fedback channels.
- Respond to all online reviews.
- Control of Gift Certificates.
- Work with Learning and Development as well with the Operations Leaders to formulate plans to tackle areas of operational opportunity.
- Develop, implement and maintain quality control policies and procedures to meet industry standards and best practices.
- Oversee daily activities ensuring that all processes and standards are followed accurately and consistently.
- Periodically analyze quality data and performance metrics, identifying areas of improvement, to implement corrective actions as needed.
- Collaborate closely with other departments, to address and resolve quality issues.
- Lead internal and external audits and inspections, preparing documentation to ensure compliance with applicable standards and regulations.
- Evaluate and continuously improve processes and procedures to increase efficiency and maintain a high level of service quality.
- Act as the point of contact among executives, team members, and other external partners
- Answer phone inquiries, direct calls and provide basic property information
- Perform clerical duties such as; maintaining files, organizing documents, maintaining contacts etc.
- Arrange travel, accommodation, itineraries, and all correspondence related to travel arrangements for the General Manager
- Take meeting minutes during events such as ownership meetings, executive meetings, luncheons or dinners
- Schedule and manage the General Manager calendar
- Complete expense reports
- Exercise discretion and confidentiality with sensitive company information
- Prepare daily VIP report and prepare VIP amenities

**Qualifications**
- Experience with all aspects of the Google platform
- Experience in the hotel industry in operational level positions.
- Knowledge of service standards.
- Excellent communication skills and ability to lead diverse teams.
- Strong sense of urgency, attention to detail and ability to make effective decisions.
- Commitment to service excellence and ability to adapt to different situations and needs.
- Knowledge of Forbes, AAA, Distinctive H Standards.
- Excellent verbal and written communication skills in English and Spanish
- Excellent administration and IT skills
- Hotel and/or Hospitality operations experience

**Additional Information