Csi Regional Customer Director Technology Latam

hace 2 semanas


Ciudad de México DHL A tiempo completo

TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.

TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions.

**Job Purpose**:
We are looking for a Regional Customer Director who will lead the regional development of assigned top Technology customer account(s) by positioning DHL as a strategic business partner and delivering agreed programs through a team spanning across DHL Business Units. In this key role, you will establish effective relationships with key contacts within targeted customer organizations to ensure maximum leverage for DHL's interests and work together to propose business solutions that add value to the customer's business and enhance its performance and reputation while maximizing DHL sales and revenue growth.

Location is flexible and role can be based in Dallas, Houston, El Paso, Plantation, Brazil, Mexico or Panama.

**Principal Accountabilities**:
**PRE-SALES**

**Strategic account planning**
- Provide input to Customer Development Plan, ensure buy-in within DHL for own region, and execute regional actions
- Identify long run prospects, game changing initiatives, innovation and eCommerce agenda in respective region
- Gather intelligence from internal & external sources to understand the customer (e.g. strategies, operational and procurement culture, supply chain maps including intelligence on ops, specs, incumbents, contracts, etc.)
- Conduct strategic customer dialogues with regional decision makers to identify customer's business objectives and supply chain requirements and challenges

Customer Relationship Development
- Identify key customer contacts and build/maintain relationships. Ensure business fit in the respective region
- Develop coach networks and network with decision makers in the region to drive DHL agenda within the customer
- Align customer and DHL agenda: early communication of future trends and customer strategies to the BUs before the opportunities come to market

**Opportunity/pipeline development**
- Identify, assess and develop new/growth/retention/ strategic opportunities regionally
- Drive renewal of profitable business in the region
- Confirm business fit with customer
- Support or conduct opportunity assessment with relevant DHL counterparts and obtain go/no go decision from BU on these opportunities
- Manage the regional pipeline to achieve revenue/volume/GP targets

**SALES**

In the respective Region, the RCM supports the GCM for Global deals and leads for Regional deals:
**Preparing the Deal**
- Collect customer requirements and communicate these to CSI Commercial Operations and BU teams
- Define win and pricing strategy
- Work with CSI and BU virtual team and ensure customer requirements are considered in the offer
- Undertake due diligence on solution & price
- Develop proposal, business fit and solution fit

**Closing the deal**
- Present proposal, business fit and solution fit
- Adapt proposal and gain sign-off on changes
- Ensure common understanding of service expectations and solutions with the customer, DHL countries/region and within CSI
- Coordinate and actively engage in negotiations, gain decision maker commitment and close the deal
- Provide input to contract and ensure its sign off prior to the start of trading and in line with CSI and divisional contract approval processes/guidelines
- Gain decision maker commitment

Implementing the deal
- Represent and manage customer expectations, scope changes, approval process and deal activation
- Jointly support and monitor single BU implementation

**AFTER-SALES**

In the respective Region, the RCM supports the GCM:
**Service delivery and performance management**
- Raise service quality escalation if required in the Region

Account Maintenance

In the region:

- Coordinate customer communications, including contractual and T&C changes
- Act as key contact for customer in the respective region. Channel communication to BU account teams and DHL internal functions in the region
- Conduct regional QRRs and QBRs at operational / strategic levels respectively, with the objective that all meetings develop the relationship. Provide input to global QRRs/QBRs
- Drive Customer Satisfaction Survey (CSS) nominations, participation and follow-up for her/his customer in the region
- Communicate contractual and T&C changes to the customer for the region
- Partner with



  • Ciudad de México BD A tiempo completo

    **Job Description Summary**: How about belonging a leading global medical technology company that acts advancing the world of health? Be part of something bigger! BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over...


  • Ciudad de México Horizons A tiempo completo

    **About Horizons**: At Horizons, we're building the **infrastructure to power borderless teams**. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button. **About the role**: **What you will do**: - **Global Expansion** - Setup and help open our local...

  • Regional Vice President

    hace 4 semanas


    Ciudad de México Zscaler A tiempo completo

    The ideal candidate will own responsibilities for building and leading a team of Regional Sales Directors and Regional Sales Managers to achieve revenue goals as well as help enable MQL efficiencies, upward mobility opportunities, and channel velocity. This leader will help shape and deliver on a strategy to build mindshare on Zscaler’s products and...


  • Colonia Lomas de Chapultepec, México BD A tiempo completo

    Job Description Summary How about belonging a leading global medical technology company that acts advancing the world of health? Be part of something bigger! BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000...


  • Ciudad de México MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completo

    As a Customer Master Administrator LATAM is responsible for administration and maintenance of external customer master data and the execution of data governance policies and procedures in Salesforce and SAP systems. Creation and Modification of Customer and Professional Accounts in Salesforce Creation and Modification of Commercial Accounts in...


  • México Alcon A tiempo completo

    As a Customer Master Administrator LATAM is responsible for administration and maintenance of external customer master data and the execution of data governance policies and procedures in Salesforce and SAP systems. - Creation and Modification of Customer and Professional Accounts in Salesforce - Creation and Modification of Commercial Accounts in Salesforce...


  • Ciudad de México Nestlé SA A tiempo completo

    About IT in Nestlé We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...


  • Ciudad de México The Coca-Cola Company A tiempo completo

    At Coca-Cola, we invest for sustainable growth in the future, and are focused on raising the performance bar to capture opportunities. As a Finance Customer Senior Manager for LATAM, you will function as the primary contact from a finance perspective with Zone Franchise Leadership teams and Customer Directors (LATAM and local...

  • Director Pyme Regional

    hace 2 semanas


    México Santander A tiempo completo

    Director Pyme Regional Country: Mexico **WHAT YOU WILL BE DOING** Dirigir, coordinar y controlar la implementación de la estrategia comercial del negocio de Pymes en la Red de Sucursales, mediante la comunicación y seguimiento constante de sus principales Directivos, para garantizar una gestión homogénea que asegure el cumplimiento de los objetivos de...


  • Ciudad de México Amazon A tiempo completo

    Regional Content Manager, LATAM, Ads Marketing Come build the future with us! What unites all Amazonians (across teams and geographies) is that we are all striving to delight our customers and make their lives easier—whoever that customer may be. In pursuit of delighting customers, Amazonians have developed many products and services that have transformed...


  • Ciudad de México Accor A tiempo completo

    **Job Description**: Responsible for a team of field services and PMs. Main scope of responsibility is to own multiple customer relationships with key responsibilities of ensuring customer satisfaction and technology growth, along with building long-term partnerships with Accor Group. Work Experience Leadership Organization Orientation to...


  • Ciudad de México Alcon A tiempo completo

    For this Temporal position which will be for the duration of 6 months. As a Customer Master Assistant you will play a pivotal role in the execution of the neccesary activities for our company’s Global Customer Master Project, specifically on Account Merge operations. Your contribution will be instrumental in achiving a comprenhensive understanding of...


  • Ciudad de México Fragomen A tiempo completo

    Regional Business Development Manager (LatAm) page is loaded Regional Business Development Manager (LatAm) Apply locations MX-Mexico City time type Full time posted on Posted 5 Days Ago job requisition id REQ-019741 Job Description We are seeking a regional Business Development Manager to join our team in the Americas, covering the LATAM region. The...


  • Ciudad de México Ingram Micro A tiempo completo

    **Description** **_A place to grow. A chance to shine_** This opportunity will take your career to the next level as a Central Operations Support LATAM We are on a path to transform Ingram Micro into a global Digital Platform Business. Our strategy is focused on three main users (Customer, Associate, Vendor) of our Xvantage Digital Platform. This is a...


  • Ciudad de México Circle A tiempo completo

    Senior Director, Policy and Regulatory Strategy, LATAM Overview Apply Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up...


  • Ciudad de México, Ciudad de México Kuehne Nagel A tiempo completo

    Are you ready for an exciting new leadership opportunity? We invite you to join one of the most successful international logistics organizations globally, Kuehne+Nagel. Our branch in Cuautitlan Izcalli is looking for a CUSTOMER RENTENTION DIRECTOR to join our BUSINESS UNIT CONTRACT LOGISTICS team. Your Role Reporting to the VP of Contract Logistics, the...

  • Director De Operaciones

    hace 1 semana


    estado de méxico Administración De Portafolios S.A. De C.V. A tiempo completo

    Inicio Trabajos para Director De Operaciones en la Me... 82 Trabajos para Director de operaciones en la Mexico Director General Operaciones Latam Constructora Asesoresygestores Director General Operaciones Latam Constructora Veracruz Asesoresygestores Ayer Inicio Trabajos para Director General Operaciones Lat... 1 Trabajos para Director...


  • Ciudad de México International School Partnership Careers A tiempo completo

    Regional Operations Director - Mexico and Central America Position at ISP Mexico and Central America Regional Operations Director Purpose of Role ISP is one of the fastest growing and largest school groups in the world, with over 80 schools present in more than 20 countries. We are looking for t alented and experienced operations managers (across a...


  • México Erba Technologies Austria A tiempo completo

    Regional Applications Specialist - LATAM Mexico, MX - %LABEL_POSITION_TYPE_REMOTE% Regional Applications Specialist - LATAM The Application Specialist role is to be responsible for conducting technical trainings for distributors/sales and use trainings to end-users after installation of instruments, as well as solving application/product problems; to...


  • Ciudad de México Tiger Text A tiempo completo

    Company Description The legal team protects Red Bull, its people, partners and vendors by adding value to each product line and initiative. Legal is divided into Legal Business Partners for the Beverage Business and Corporate Projects, Specialist Departments and Centers of Expertise. The Regulatory Specialist assists the LATAM Regional team by offering...