IT Helpdesk
hace 3 semanas
Amco Internacional
Amco proporciona sistemas de aprendizaje, tecnología educativa, consultoría y servicios de capacitación a escuelas en 14 países de América Latina y Europa. Durante más de 20 años, Amco ha sido la empresa líder en innovación educativa. En Amco estamos en busca de talento para unirse a nuestro equipo de TI como **HelpDesk** por eso Amco te pregunta, ¿te gustaría unirte a nuestro equipo de profesionales comprometidos a una trayectoria reconocida en el mundo de la educación?
**Definición de puesto**:_Soporte Help Desk IT, Ingeniero en Informática, Computación, Electrónica y comunicaciones o afín._
**Experiência en puesto**: 3 años
**Descripción**:Apoyar en los procesos técnicos y administrativos en el área de Helpdesk IT, administrando recursos y resolución de problemas. Perfil con habilidades de planificación y con herramientas para trabajar en el desarrollo de las relaciones interpersonales. Las competencias claves requeridas para la posición serán actitud dinámica y proactiva, capacidad analítica, capacidad de organización y planeación.
**Responsabilidades**:
- Realizar la instalación y actualización de programas informáticos, equipos de cómputo y unidades periféricas, en las diversas áreas de la empresa, conforme a las órdenes de trabajo turnadas por su jefe inmediato.
- Operar los sistemas y dispositivos informáticos requeridos para el desempeño de la empresa.
- Asistir en el diagnóstico, mantenimiento y reparaciones de los equipos y sistemas de cómputo propiedad de la empresa.
- Orientar a los usuarios respecto del manejo de paquetería y programas computacionales instalados en los equipos propiedad de la empresa.
**Aptitudes**:
- Trabajo en equipo
- Capacidad de resolución de problemas.
- Versatilidad.
- Creatividad.
- Aptitud para aprender diferentes tecnologías.
- Gusto por tecnologías, dispositivos y buenas prácticas de punta.
- Excelente Servicio al Cliente
Buscamos a alguien con experiência en trato con el cliente que destaque por tener las siguientes actitudes:
Iniciativa
Cooperación
Amabilidad
Asertividad
Responsabilidad
Institucionalidad
Alto grado de confidencialidad
**Conocimientos y requisitos**:
- Experiência laboral demostrable en proporcionar soporte técnico
- Sistemas Operativos LINUX, WINDOWS y MAC OS X
- Redes
- Grandes capacidades para la atención al cliente y la comunicación
- Avanzadas capacidades para solucionar problemas y para realizar varias tareas a la vez
**Idiomas**:Inglés Intermedio
Tipo de puesto: Tiempo completo
Salario: $14,000.00 - $15,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Caja de ahorro
- Descuentos y precios preferenciales
- Seguro de gastos médicos mayores
- Seguro de vida
- Servicio de comedor con descuento
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