IT Helpdesk Jr

hace 3 semanas

Guadalajara, México Flex A tiempo completo

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an IT Helpdesk Jr located in Guadalajara, North Campus.

Reporting to the Senior Information, Technology Manager the IT Helpdesk Jr role involvesResponsible for providing technical assistance through phone or chat tools demonstrating strong technical skills and considering customer satisfaction as a top priority. As a Global Helpdesk engineer, will attend to new business needs, sustaining the most updated information technology, capable of innovating finding the best IT solutions, and granting a total customer experience through the fastest resolution at the first contact.

What a typical day looks like:

- Technical issues resolution through proper troubleshooting guidance.
- Soft skills, being capable of guiding a user through efficient support at his level accompanied by courtesy phrases, being empathic, and demonstrating an extraordinary attitude to resolve an issue.
- Will work under minimum supervisor whenever a ticket is assigned to follow up with the customer/user reaching a positive service level resolution for it.
- Work with other areas of IT globally to detect improvement opportunities and enhance the customer experience for Global Helpdesk.

The experience we’re looking to add to our team:

- Bachelor’s degree or equivalent experience.
- Experience Jr in a similar position.
- English intermediate.
- Experience providing technical support.
- Active Directory, ITIL, VPN.
- Office 365 (Outlook troubleshooting is a must).
- Experience supporting helpdesk tools (DameWare, TalkDesk, or others).

What you’ll receive for the great work you provide:

- Competitive Salary
- Life & Medical insurance
- Christmas Bonus
- Food Coupons
- Saving Fund.
- Life Insurance

KJ12

Job Category

IT

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