Solar Customer Service
hace 2 semanas
**Key Responsibilities**:
*Able to work on site
*Resolve routine, complex, and unique questions/issues.
*Ensure facilitation of first-call resolution and customer satisfaction on all transactions handled.
*Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
*Demonstrates accuracy in processing changes to customer financing agreements based on the information provided and identifies Homeowners signatures.
*Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates.
**Functional Skills**
*Solar and Call Center Exp a **BIG PLUS......**
*Availability from Monday to Saturday **BIG PLUS......**
*Excellent level of communication skills **(both written and verbal)**
*Flexible and adaptable to business requirements for changes needed to service the customer
*Collaborate with peers and management on special projects and committees
*Ability to prioritize and multi-task
Pay: $17,000.00 - $18,000.00 per month
Application Question(s):
- Do you have availability to work from Monday to Saturday?
**Experience**:
- Customer Service in a call center: 2 years (required)
**Language**:
- What is your English level, (A0/A1, A2,B1,B2,C1 or C2) (required)
Work Location: In person
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