Operations Manager

hace 2 semanas


Ciudad de México NEARSOL A tiempo completo

**Language required**: C1 English Required
**Assessment type**: In-House B2+ required
**Work Type**: Work on Site / Remote
- **Job Title: Senior Operations Manager (Call Center)**_

**Job Overview**:
**Key Responsibilities**:

- Oversee the day-to-day operations of the call center, ensuring that all agents are meeting their individual and team goals.
- Create and manage operational strategies that improve the efficiency and effectiveness of the call center.
- Manage the performance of the operations team using metrics, regular coaching, and training programs.
- Ensure that all customer inquiries are handled in a timely and professional manner, maintaining a high level of customer satisfaction.
- Monitor and analyze key performance indicators (KPIs) to identify trends and areas for improvement.
- Develop and maintain relationships with client and Stakeholders.
- Collaborate with other departments to develop and implement new initiatives, products, and services.
- Manage and develop the team, providing regular feedback, coaching, and career development opportunities.
- Ensure that the call center operates within budget and all financial targets are met or exceeded including B2P to our client.
- Maintain a positive and professional work environment, fostering a culture of teamwork, collaboration, and continuous improvement.

**Qualifications**:

- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum of 5 years of experience in call center management or operations management.
- Proven track record of improving operational performance and achieving KPIs in accounts over 250 HC.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to build relationships and communicate effectively with stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly and efficiently.
- Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines.
- Ability to understand Performance Reviews, Staffing and forecasting, also to keep a track record of performance and build up growth within same account by outperforming Metrics.

**Salary**: $50,000.00 - $60,000.00 per month

COVID-19 considerations:
yes, Work on Site / Remote

Application Deadline: 08/03/2023
Expected Start Date: 08/03/2023


  • Operations Manager

    hace 2 días


    Ciudad de México ABB A tiempo completo

    **Operations Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...


  • Ciudad de México Amazon A tiempo completo

    Job summary About Amazon At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon Operations Operations is at the...

  • Operations Manager

    hace 23 horas


    México Lear Corporation A tiempo completo

    **Operations Manager Specialiced in Automotive Wiring Harness Industry** **Job based in Torreon, Matamoros, Coah. Torreon Plant, E-Systems division** Lear Corporation is the leading Tier 1 automotive supplier serving all the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products. Our products are...


  • Ciudad de México, Ciudad de México Concentrix A tiempo completo

    Job Title:Sr. Operations Manager BPO - CDMXJob DescriptionThe Sr. Operations Manager is responsible for:Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage...

  • Operations Manager

    hace 2 semanas


    Ciudad de México Italic A tiempo completo

    Italic is creating a world of luxury without labels. We believe that luxury today is exclusionary and all about marketing that hurts its customers and manufacturers. Our mission is to create a new model that enables manufacturers to bypass the legacy luxury supply chain and deliver luxury goods with equivalent or better quality directly to consumers. Our...


  • Ciudad de México Percepta International A tiempo completo

    Customer Operations Manager MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. As a **Customer **Operations Manager** in **Mexico City**, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. **What You'll Be...


  • Ciudad de México SGI Global, LLC A tiempo completo

    SGI Global LLC is seeking fluent Spanish speaking an Operations and Recruiting Manager to support the Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL) in Mexico City, Mexico. Join our team as the Operations and Recruiting Manager , a key position within the PMO that significantly contributes to the strategic...


  • Ciudad de México Adyen A tiempo completo

    **This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...


  • Ciudad de México Fédération Internationale de Football Association A tiempo completo

    Senior Manager, Guest Operations & Stadiums – México Application Deadline: 7 June 2024 Department: Tournament and Venue Operations Employment Type: Fixed Term - Full Time Location: Mexico City Description Sitting within the Operational Services Department in México, Guest Operations (along with Accommodation, Transport, Logistics, Travel, and...


  • Ciudad de México JPMorgan Chase & Co. A tiempo completo

    Job Description   CIB Operations Project Manager – Senior Associate President – Mexico City, Mexico About J.P. Morgan Chase & Co. J.P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of over $2.6 trillion and a presence in over 100 markets. The firm is a leader in investment banking, financial services for...


  • Ciudad de México ABB A tiempo completo

    **Project Operations Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Ciudad de México Amazon A tiempo completo

    EF Operations Manager, External Fulfillment External Fulfillment (EF) includes a variety of programs in which Amazon works hand in hand with a wide range of Sellers and Vendors to ship product from their warehouse. This role focuses on the enablement and standardization of processes across the operations. It focuses on creating and executing solutions...

  • Operations Manager

    hace 3 semanas


    Ciudad de México Stori Card - MX A tiempo completo

    The Role: The Manager of Operations drives a critical area responsible for the operation processes behind the outstanding balances of our cardholders. This role requires a specific set of skills that includes analytical reasoning, customer understanding, and management of big operational teams. Main responsibilities: Responsable of establishing and...


  • Ciudad de México Tiger Text A tiempo completo

    Description The Sr. Operations Manager is responsible for : Strategic Oversight : Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency. Team Leadership and Quality Control : Direct a team, ensure product / service quality, manage budgets, and maintain compliance with a...


  • Ciudad de México Concentrix A tiempo completo

    Description The Sr. Operations Manager is responsible for: Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency. Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage budgets, and maintain compliance with a focus on...


  • Ciudad de México Andela - Third Party Job Board Only Postings A tiempo completo

    **About Andela**: Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long term career opportunities with leading organizations, access to a global...

  • Manager, IT Operations

    hace 2 días


    Ciudad de México ICON A tiempo completo

    At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organization: Accountability & Delivery,...


  • Ciudad de México Amazon A tiempo completo

    EF Operations Manager, External Fulfillment External Fulfillment (EF) includes a variety of programs in which Amazon works hand in hand with a wide range of Sellers and Vendors to ship product from their warehouse. This role focuses on the enablement and standardization of processes across the operations. It focuses on creating and executing solutions...


  • Ciudad de México Amazon A tiempo completo

    EF Operations Manager, External Fulfillment External Fulfillment (EF) includes a variety of programs in which Amazon works hand in hand with a wide range of Sellers and Vendors to ship product from their warehouse. This role focuses on the enablement and standardization of processes across the operations. It focuses on creating and executing solutions...

  • Operations Intern

    hace 7 días


    Ciudad de México ABB A tiempo completo

    **Operations Intern**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...