Operations Manager
hace 2 semanas
**Language required**: C1 English Required
**Assessment type**: In-House B2+ required
**Work Type**: Work on Site / Remote
- **Job Title: Senior Operations Manager (Call Center)**_
**Job Overview**:
**Key Responsibilities**:
- Oversee the day-to-day operations of the call center, ensuring that all agents are meeting their individual and team goals.
- Create and manage operational strategies that improve the efficiency and effectiveness of the call center.
- Manage the performance of the operations team using metrics, regular coaching, and training programs.
- Ensure that all customer inquiries are handled in a timely and professional manner, maintaining a high level of customer satisfaction.
- Monitor and analyze key performance indicators (KPIs) to identify trends and areas for improvement.
- Develop and maintain relationships with client and Stakeholders.
- Collaborate with other departments to develop and implement new initiatives, products, and services.
- Manage and develop the team, providing regular feedback, coaching, and career development opportunities.
- Ensure that the call center operates within budget and all financial targets are met or exceeded including B2P to our client.
- Maintain a positive and professional work environment, fostering a culture of teamwork, collaboration, and continuous improvement.
**Qualifications**:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum of 5 years of experience in call center management or operations management.
- Proven track record of improving operational performance and achieving KPIs in accounts over 250 HC.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to build relationships and communicate effectively with stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly and efficiently.
- Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines.
- Ability to understand Performance Reviews, Staffing and forecasting, also to keep a track record of performance and build up growth within same account by outperforming Metrics.
**Salary**: $50,000.00 - $60,000.00 per month
COVID-19 considerations:
yes, Work on Site / Remote
Application Deadline: 08/03/2023
Expected Start Date: 08/03/2023
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