Ip Routing Technical Support Engineer
hace 2 semanas
IP Routing Technical Support Engineer
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
Network Infrastructure
The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.
The team you will be a part of
Our Network Infrastructure (IN) includes IP, optical and network automation technologies and related services sold to our communication service provider customers and adjacent markets, including web-scale companies and enterprises.
The mission of the Network Infrastructure (NI) Business Group is to be the most trusted partner for the world's most critical network infrastructure. NI will respond to the ever-increasing demand for networks with higher capacity, more excellent reliability, faster speeds, and lower costs.
What you will learn and contribute to
As part of the team, you will:
- Provide remote technical support on ION IP communications products and networks to a LAT customer base. It includes isolating issues within a customer ION IP network and guiding the customer on how to rectify the issue(s) identified, amongst several other things.
- Ensure that work records (AR's) are updated in accordance with defined processes and that all metrics relative to the contractual commitments are, at the very least, met or exceeded.
- Create and maintain customer relationships on a day-to-day basis. Maintain a high level of customer satisfaction by providing services fully compliant with the SLA.
- Provide remote technical support to all customers on ION IP products and networks via telephone or Teleconference system.
- On some occasions, travel may be required on short notice.
- Assist both internal and external customers with the isolation of problems within a ION IP network and develop solutions to rectify reported issues.
- Know ION IP product family, VSR all Versions, SR Linux All Versions, IXR all Versions, 7x50 all versions, 7710, 7210 all versions and 7705 all versions.
- Identify potential patterns of issues observed in the field (i.e. Product and/or service related) and take the lead in documenting, reporting, and tracking these issues to resolution. This directly impacts the quality of products / services offered by Nokia.
- For outages, identify the impact of the outage and changes made to the customer network. Ensure outage situations are documented per guidelines to meet contractual root cause analysis obligations. Provide pragmatic and effective recovery. Manage and communicate the related risks.
- Each Customer issue is tracked using the SALES Force Trouble ticket system, Engineers are responsible for ensuring that tickets / records for each issue are continuously updated and maintained per Nokia Processes.
- Provide support on main products: ION IP product family, VSR all Version, SR Linux All Versions, IXR all Versions, 7x50 all versions, 7710, 7210 all versions and 7705 all versions.
Your skills and experience
- Bachelor’s degree in Electronic or Telecommunication Engineering or equivalent experience.
- Fluency in English is required.
- 3 years experience working in R&D and/or customer-facing environments.
- Knowledge of EVPN, VxLAN and Vswitch concepts.
- Knowledge of Datacenter environment.
- Knowledge of SD-WAN solutions
- Hands-on knowledge of Linux operating systems
- Working knowledge of IP standard, routing protocols, OSI model, etc.)
- Working knowledge of layer 2 data communication protocols (Ethernet, MPLS, VLANs, etc.).
- Knowledge on IP/MPLS, BGP, OSPF and other routing protocols.
- Working knowledge of IP theory/operation desired, but not mandatory.
**Non-technical**:
- Should be able to articulate technical issues / solutions to internal / external customers.
- Self-motivated (Does not require constant ‘oversight/assistance’ to get jobs done, etc.).
- Adaptability (Adapt to change quickly; Ability to learn new technology, products, processes, etc. quickly).
- Accountable and open to constructive feedback.
- Exceptional customer service skills. Placing customer needs first is an absolute requirement.
- Ability to objectively think and solve problems under pressure (Very important)
- Be available to work during off-business hours (i.e., after 5 pm) and on-call rotation (On-call 24hrs / day for a predefined period at a time).
- Be available to travel on short notice (i.e., one day) for trips of short duration. Expected y
-
Ip Routing Technical Support Engineer
hace 3 semanas
Tlahuac, México Nokia A tiempo completoIP Routing Technical Support Engineer Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and...
-
Staff Support Engineer
hace 4 semanas
Tlahuac, México Gigamon A tiempo completoWe are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products...
-
Sr. Support Engineer
hace 1 día
Tlahuac, México Gigamon A tiempo completoWe are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator, committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon...
-
Technical Support Engineer
hace 4 horas
Tlahuac, México Thomson Reuters A tiempo completoWe are seeking a highly motivated ETS Operations Senior Engineer you will provide level two operational support to all TR employees and staff to address tickets and resolve complex issues. Additionally, this role will engage with the broader ETS team in all LCM activities. **About the Role** As a Technical Support Engineer, you will: - Provide technical...
-
Technical Support Engineer
hace 1 día
Tlahuac, México Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery...
-
Customer Support/devops Engineer--remote
hace 2 semanas
Tlahuac, México SA technologies inc A tiempo completoLooking for a Customer support/Devops engineer Need someone technical but is more support-oriented First point of contact for customers - Helpdesk/service desk - Easters/central Jr-Midlevel Pay: From $10,000.00 per month **Language**: - English (required)
-
Technical Consulting Engineer
hace 2 semanas
Tlahuac, México Cisco Systems A tiempo completo**Why you'll love Cisco** We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic...
-
Consultor Cisco Ccnp Rs Routing Switching Hibrido
hace 3 semanas
Tlahuac, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Benito Juárez, Ciudad de México**: **¿Quiénes somos?** - Muy buen ambiente de trabajo, flexibilidad y crecimiento real; Somos líderes en el mercado en soluciones IP on premise y nube, trabajamos de forma cercana con marcas como Cisco, Microsoft, Avaya, etc. Actualmente, estamos reestructurando nuestro...
-
Tech Support Senior Engineer
hace 3 semanas
Tlahuac, México Aveva A tiempo completoAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...
-
Sr. Voice/telephony Engineer
hace 2 semanas
Tlahuac, México Celanese International Corporation A tiempo completoOverview: **Responsibilities**: **Responsibilities**: - Lead the design, standardization, implementation, and management of global voice/telephony infrastructure. - Liaison with operations team on voice service operations: monitoring/events, incidents, problems, and escalations. - Define full lifecycle service management (roadmap, transition, operation,...
-
Support Engineer
hace 2 semanas
Tlahuac, México Nissan A tiempo completo**General Description**: The Support Engineer is tasked with supporting day-to-day operations of the automation CoE for Nissan Americas. The role will primarily support automations to ensure stability of deployed projects. **Key Responsibilities**: 1. Technical Support. - Monitors incoming support tickets raised from business users or raised as a result...
-
Technical Support, Advocate
hace 3 semanas
Tlahuac, México Medallia A tiempo completoOverview: We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole...
-
Technical Project Engineer
hace 2 semanas
Tlahuac, México EOSOL GROUP A tiempo completoEn EOSOL nos encontramos en búsqueda de un **Technical Project Engineer** con los siguientes **requisitos**: - Experiência en Proyectos Utility Scale. - Elaboración de ingeniería básica y de detalle FV. - Inglés Avanzado. - Radicar en CDMX. - Disponibilidad inmediata. Tipo de puesto: Por tiempo indeterminado Sueldo: $20,000.00 - $35,000.00 al...
-
Technical Support
hace 5 horas
Tlahuac, México Legion A tiempo completo**Technical Support (Tier 2)**: **Remote, Mexico**: **JOB OVERVIEW** As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators & users through end-to-end resolution. **RESPONSIBILITIES AND DUTIES** - Troubleshoot complex issues and...
-
Support Engineer L5 Remote
hace 3 semanas
Tlahuac, México Atos A tiempo completo_**The Support Engineer L5 **gives support to the UK client offices. _ - The shift is from **1:00 am to 9:00 am Mexico City time**, Monday to Friday._ **RESPONSIBILITIES**: - Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. - Documents, maintains, upgrades or replaces software systems. - Supports and...
-
Technical Support Analyst
hace 2 semanas
Tlahuac, México Cambridge University Press & Assessment A tiempo completoJob Title: Tech Support Analyst **Salary**: Competitive Location: Mexico City, Mexico, Hybrid Contract: Permanent, Full Time Do you thrive on troubleshooting and resolving technical issues? We are seeking a Tech Support Analyst to join our global team in Mexico city, investigating and resolving technical support issues on Cambridge University Press &...
-
Bilingual Technical Support Representative
hace 2 semanas
Tlahuac, México RH Pro Experts A tiempo completoAn American multinational information technology company that develops personal computers, printers and related supplies, as well as 3D printing services, is looking for: **Bilingual Technical Support Representative** **English 100% conversational** Required academic level: Systems engineering, mechatronics, electronics. Skilled at offering clients...
-
D365 F&o Technical Consultant
hace 3 semanas
Tlahuac, México Axented A tiempo completoAs a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers. **Responsibilities**: - Ability to take Technical/Functional...
-
Bilingual Technical Support Representative
hace 2 semanas
Tlahuac, México SAE A tiempo completoAn American multinational information technology company that develops personal computers, printers and related supplies, as well as 3D printing services, is looking for: **Bilingual Technical Support Representative** **English 100% conversational** Required academic level: Systems engineering, mechatronics, electronics. Skilled at offering clients...
-
Nsp 2ls Engineer
hace 2 días
Tlahuac, México NOKIA A tiempo completoNSP 2LS Engineer Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We...