Assistant Call Center Manager

hace 7 meses

City, México GoodLeap A tiempo completo

About GoodLeap:
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Assistant Call Center Managers primary function is to coach, train and develop collectors into strong negotiators while providing an excellent customer experience. The Assistant Manager must be able to effectively motivate collectors, to ensure high morale, and be able to achieve monthly goals.

**Essential Job Duties & Responsibilities**:

- Monitor, train and develop collectors to maximize results while ensuring all policies and procedures are followed.
- Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores.
- Motivates collectors to achieve success and creates a team atmosphere.
- Audits collection activities to ensure maximum results and partners with leadership to recommend changes to enhance the strategies to help lower delinquency.
- Conducts daily/weekly/monthly call calibrations, account reviews, and performance reviews with all direct reports.
- Manages workload (queues and dialer campaigns) to ensure daily/monthly targets are achieved.

**Required Skills, Knowledge & Abilities**:

- Excellent project management skills and a positive attitude
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Creative and analytical thinker with strong problem-solving skills
- Must demonstrate exceptional verbal and written communication skills
- Must demonstrate ability to communicate effectively at all levels of the organization
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Ability to motivate others to achieve maximum results
- Ability to drive results with geographically dispersed team

**Experience Required**:

- Minimum 5 years of experience in collections, financial services or relevant field
- Minimum 3 years of experience in a consumer collection management role
- Minimum 3 years of call center management experience
- Advanced proficiency with computer functions with MS office suite strongly preferred
- Ability to lead or manage 10-15 high performing front line representatives
- Exceptional communication skills including verbal, written, one-on-one and team
- Knowledge of collection industry regulations
- Ability to collaborate across departments to resolve customer concerns
- Strong leadership skills to motivate employees to achieve success
- Excellent problem solving skills
- Goal oriented focusing on both short and long term visions
- Understanding of good collection practices and procedures
- High School Diploma or GED Required
- Bilingual (English/Spanish)

Compensation: MXN $35,000 - 50,000/month DOE

**Additional Information Regarding Job Duties and Job Descriptions**:

  • Soporte técnico para Call center

    hace 2 meses

    Mexico City Conexión Ejecutiva A tiempo completo

    AUXILIAR DE SOPORTE TECNICO-MEDIO TIEMPO VESPERTINOBuscas un empleo vespertino?, somos un call center líder en su ramo, en búsqueda de gente como tú! con experiencia en soporte técnico de call center mínimo de 6 meses, excelente actitud y dinámicoRequerimos:Escolaridad : Carrera técnica terminada ó Licenciatura en curso de Sistemas computaciones,...

  • Call Center de Lunes a Viernes Sin Experiencia

    hace 4 semanas

    Mexico City Activa Call Center A tiempo completo

    Estamos encantados de anunciar una nueva oportunidad laboral en nuestra empresa.Buscamos un "Asesor Telefónico con disponibilidad de lunes a viernes".Requisitos:- Experiencia previa en atención al cliente, ya sea como mesero, recepcionista, cambaceo u otro rol similar.- Disponibilidad completa de lunes a viernes.- Excelentes habilidades de comunicación-...

  • Call Center Team Leader

    hace 7 meses

    Mexico City KONE A tiempo completo

    Are you ready to make your next career move to join our team as a Call Center Team Leader ? Do you have experience leading a team in a Call Center? Are you able to drive process changes that deliver improved customer satisfaction levels? Are you able to remain calm and courteous under pressure and navigate tense situations, especially during busy...

  • Call Quality Analyst for Collection Team

    hace 3 meses

    Mexico City TK Recruitment A tiempo completo

    Call Quality Analyst  for Collection Team (Outsourced Call Center) For my client rapidly growing FinTech dedicated to revolutionizing financial services we are seeking a highly skilled Call Quality Analyst  with experience in outsourced call center environments. The Role: Call Quality Analyst  in a Debt Reminding department will be directly reporter to...

  • Asesor Telefónico/Call Center de L a V

    hace 2 meses

    Mexico City Activa Call Center A tiempo completo

    Acerca de la empresa*Información de la empresa:* SERVICIOS FINANCIEROS es una empresa líder en su sector con una larga historia de éxito en el mercado. Ofrecemos un ambiente de trabajo dinámico y colaborativo que fomenta el crecimiento profesional de nuestros empleados. *Ubicación:* La vacante se encuentra en la Ciudad de México Reforma a 5 minutos de...

  • Call Center Sin experiencia de L a V

    hace 4 semanas

    Mexico City Activa Call Center A tiempo completo

    Estamos encantados de anunciar una nueva oportunidad laboral en nuestra empresa.Buscamos un "Asesor Telefónico con disponibilidad de lunes a viernes".Requisitos:- Experiencia previa en atención al cliente, ya sea como mesero, recepcionista, cambaceo u otro rol similar.- Disponibilidad completa de lunes a viernes.- Excelentes habilidades de comunicación-...

  • Call Center Sin experiencia de L a V

    hace 3 semanas

    Mexico City Activa Call Center A tiempo completo

    Estamos encantados de anunciar una nueva oportunidad laboral en nuestra empresa.Buscamos un "Asesor Telefónico con disponibilidad de lunes a viernes".Requisitos:- Experiencia previa en atención al cliente, ya sea como mesero, recepcionista, cambaceo u otro rol similar.- Disponibilidad completa de lunes a viernes.- Excelentes habilidades de comunicación-...

  • Driver and Branch Sales Assistant

    hace 6 meses

    City, México Winsford 1-5 BID A tiempo completo

    **Company**:City Plumbing**Job Type**:Full Time - Permanent**Hours**:37.5**Location**:City Plumbing Winsford**Salary**:Real Living Wage £10.90 (£11.95 in London) per hour minimum + Bonus#BelongWithUs Come and join us as a Branch Sales Assistant and Driver to help us grow, deliver sales and exceed customer expectations The role: As a Driver and Branch...

  • Reclutador(a) de Medio Tiempo: Agentes de Call Center

    hace 2 meses

    Mexico City TK Recruitment A tiempo completo

    Reclutador(a) de Medio Tiempo: Agentes de Call Center & Personal Operativo Para nuestro cliente, una FinTech en rápido crecimiento, estamos buscando un(a) Reclutador(a) de medio tiempo con experiencia para apoyar en el reclutamiento de agentes de call center y personal operativo. El candidato ideal debe tener experiencia en entornos BPO o CALL CENTER y...

  • Executive Administrative Assistant

    hace 5 meses

    Mexico City Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Ejecutivo Atn a Clientes Call Center AT&T

    hace 7 meses

    Mexico City AT&T A tiempo completo

    Salario: $8.058 MXN al mes. Objetivo de la posicion Atender los requerimientos de los clientes vía telefónica de AT&T y/o cualquiera de sus marcas y proveer información correcta y completa siguiendo los procesos, procedimientos, políticas y reglamento, establecidos para call center para lograr la satisfacción de los clientes.       Principales...

  • Sales Support Assistant

    hace 3 meses

    City, México Cambridge University Press & Assessment A tiempo completo

    **Salary**: - Competitive + Benefits**Location**: - Mexico City**Business Unit**: - Academic**Vacancy Type**: - Permanent**Closing Date**: - 31 October 2024**Meet the recruiter**: - Shamsher Burhm Salary range: Competitive Location: Mexico City, Hybrid Contract: Permanent, Full Time We are Cambridge University Press & Assessment, a world-leading...

  • Call Quality Analyst for Collection Team

    hace 2 semanas

    Mexico City TK Recruitment A tiempo completo

    Call Quality Analyst  for Collection Team (Outsourced Call Center) For my client rapidly growing FinTech dedicated to revolutionizing financial services we are seeking a highly skilled Call Quality Analyst  with experience in outsourced call center environments. The Role: Call Quality Analyst  in a Debt Reminding department will be directly reporter to...

  • Property Manager

    hace 2 semanas

    City, México Stevenson Whyte A tiempo completo

    Job Reference: 1518921096-2 - Date Posted: 10 December 2024 - Recruiter: Stevenson Whyte - Location: City, Manchester - Salary: £30,000 to £40,000 - Sector: Administration, Business development - Job Type: Permanent **Property Manager - Block Management** Are you an experienced Lettings Manager, Assistant Block Manager or experienced Block Property...

  • Financial Assistant

    hace 7 meses

    Mexico City SGI Global, LLC A tiempo completo

    SGI Global LLC is seeking fluent Spanish speaking Financial Assistant to support the Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL) in Mexico City, Mexico, which requires professional and administrative support services to work with the U.S. Foreign Assistance Program to Mexico.Responsibilities:The position is...

  • Executive Assistant

    hace 3 meses

    City, México TigerConnect A tiempo completo

    TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we...

  • Assistant Research Associate-Roster

    hace 2 meses

    Mexico City CIMMYT A tiempo completo

    CIMMYT is a cutting edge, non-profit, international organization dedicated to solving tomorrow’s problems today. It is entrusted with fostering improved quantity, quality, and dependability of production systems and basic cereals such as maize, wheat, triticale, sorghum, millets, and associated crops through applied agricultural science, particularly in...

  • HR- Administrative Assistant

    hace 3 meses

    Mexico City The Sherwin-Williams Company A tiempo completo

    The primary focus of the Full-Time HR Assistant-reception is to provide HR administrative support to the Corporate Shared Services Center Offices. , Employees, Managers and HR Business Partners within the company. This position requires excellent time management, communication skills and the ability to maintain confidentiality while prioritizing their...

  • Case Management Assistant

    hace 5 meses

    Mexico City Global Excel Management Inc A tiempo completo

    Job Description Position Purpose and Description The Case Management Assistant (CMA) is primarily responsible for the assisting in obtaining the required information to open, update, and, process a case. The Case Management Assistant also will serve as an administrative resource to the Case Management department Expected Outcomes & Actions...

  • Customer & Patient Care Manager (Call Centre & Medical Experience)

    hace 4 semanas

    Mexico City Yalent A tiempo completo

    About AllCare:At AllCare, we provide personalized primary care delivered directly to facilities across California. Our dedicated concierge service simplifies medical coordination, allowing care teams to focus on what matters most—caring for their residents. We are committed to improving patient experiences and outcomes through seamless scheduling,...