Total Rewards Services Professional

hace 1 mes

Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

**Location**: Guadalajara, Jal. México
Reports to Leader, Total Rewards Services (SSC)
**Grade**: E
**Temporary**: Maternity Leave

Key Deliverables
- Research, analyze, and resolve benefit issues or inquiries escalated by the Customer Service Rep./Functional Specialists and other stakeholders for the US/CAN.
- Work together with the Business HR and audits AIP Bonus Plan, request changes if necessary.
- Administer benefits including eligibility audits, new hire and new enrollment audits, termination, and life event changes, benefits reimbursement, only for the US/Canada.
- Assist with the benefits transfer process for employees transferring in and out of state or country (only for Canada).
- Manage retirement, retirement plan administration, quality control audits oversight, and implementation on plan design changes for the US/Canada.
- Work with vendors to plan, administer, and resolve benefit, and retirement for the US/Canada.
- Work together with the Business HR and CoE to continuously improve benefits administration processes, procedures, and technologies.
- Manage Benefits, Achieve Recognition and Global Mobility Invoices payment and follow up of each payment (Benefits only for the US/CAN).

**Desired behaviors and attributes**:
Exhibits knowledge of HR operations
Possesses working knowledge of HR policies, practices, and procedures
Knowledge of general HR transactions
Prior experience with data management processes
Ability to handle multiple requests in a timely manner
Ability to manage complex requests within tight deadlines
Ability to resolve conflicts and mitigate difficult issues
Excellent analytical and problem-solving skills
Excellent organizational skills
Strong attention to detail
Strong customer service focus
Strong interpersonal and listening skills
Strong communication skills
Effectively manages ambiguity
Ability to maintain objectivity under pressure
Ability to handle confidential and sensitive information

**Knowledge, Skills, and Requirements**:
University Degree or equivalent experience in a related field
1-2 years service center experience with direct customer interaction
Familiar with total rewards tools and processes preferred
Proven time management skills, and a strong sense of urgency
Ability to quickly comprehend requirements and carry out transactions in accordance with set standards
Ability to establish effective professional working relationships
Problem-solving skills and a customer service orientation
Able to run reports and interpret data to conduct analysis
Consistent exercise of judgment and escalation as necessary to resolve problems
Strong work ethic, integrity and personal accountability
Strong communication and interpersonal skills and a collaborative team spirit
Proficient use of applicable technology and MS Office
Demonstrated ability to communicate verbally and in writing
**Multi-lingual fluency**: English (required)

**Relocation Available**: No

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