Noc Analyst

NOC Analyst
- Location_: Mexico City (Hybrid)_

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a NOC Analyst supporting the IT Core Connectivity Team, you will act as a primary contact for infrastructure-related services, ensuring alignment with internal standards and guidelines. Collaborate with various teams to maintain service quality, security, and compliance. Participate in service reviews, continual improvement, and change management sessions. Monitor, operate, troubleshoot, and maintain the data center, LAN, WAN, Voice & Video, and Public Cloud infrastructure, focusing on resiliency and security.

In this role, a typical day will include:

- Monitor network performance and security, identifying and resolving issues in a timely manner.
- Monitoring network performance to determine if adjustments are required.
- Process ISP maintenance schedules and coordinate with ISP/Vendors for quick restoration of the network.
- Design, implement, and maintain computer networks, including local area networks (LANs), wide area networks (WANs), wireless networks, and Data Center connectivity.
- Work on Voice/Video issues.
- Basic knowledge of Cloud Infrastructure and its troubleshooting.
- Install and configure network equipment, such as routers, switches, firewalls, and wireless access points.
- Protecting data, software, and hardware by coordinating, planning, and implementing following the Alcon Security and compliance environment.
- Conduct regular network audits to ensure compliance with security policies and regulations.
- Develop and maintain network documentation, including network diagrams, configurations, and procedures.
- Provide technical support and troubleshooting assistance to end-users and other IT staff.
- Troubleshooting, diagnosing, and resolving hardware, software, and other network issues.
- Stay current with industry trends and emerging technologies to recommend improvements and enhancements to the network infrastructure.
- Designing, configuring, and testing networking hardware and operating systems.

WHAT YOU’LL BRING TO ALCON:

- Bachelor’s degree in Computer Science, Telecommunications, or IT.
- 1-2 years of experience monitoring and troubleshooting network devices, including WLAN, LAN switching, routers, SDWAN devices, Voice/Video, and Cloud Operations.
- Ability to work rotating shifts.
- Ability to work at the Mexico City Alcon Network Operations Center.
- Service Now experience handling tickets.
- Demonstrated experience working in ITIL environments.
- Good understanding of network devices, routing protocols, LAN/WAN environments and transports, network hardware, and distribution facilities.
- Experience monitoring ISP processes, performing maintenance tasks, and basic troubleshooting of network devices, including WLAN, LAN switching, routers, SDWAN devices, Voice/Video, and Cloud Operations.
- Advanced level of English.

HOW YOU CAN THRIVE AT ALCON:

- Opportunity to join a growing, early-stage organization built within a mature, stable global company.
- Friendly working environment and a diverse and highly motivated team.
- Flexible hours and remote work possibilities (minimum 3 days per week office-based).

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.