Operations Lead, Services Partnerships, Customer

hace 3 semanas

Ciudad de México Adenza A tiempo completo

Division Overview
Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

Team and Role Overview
The purpose of the Americas CDC (Customer Delivery Centre) is to provide business expertise to support an organization's global or domestic implementation by designing new processes, optimizing current ones, managing complex implementation projects, and providing user support and training. We are seeking a Front-Office Learning Lead to work in a customer‐facing role to drive global system implementations.

**Responsibilities**:
Work directly with customers to gather, scope, and understand business requirements, and influence them toward our best practice solutions
Work hands-on to design, configure, and test the system to ensure that it meets the business requirements wherever there is a deviation from our out-of-the-box solution
Follow up with the Client’s end-users to validate the solution delivered, achieve signoff, and continue to support various phases such as SIT, UAT, and Migration activities, and move the system toward go-live
Identify and raise approved core product gaps and follow up through our internal process until delivery. During the development of enhancements, the Consultant will work with the Product team or Project technical team to iteratively test enhancements to ensure they will meet business requirements Finally, the Consultant will assist in deployment and validation by the Client
Responsible for training users on basic use of the system, new functionality
Skills And Requirements
Strong proficiency in written and spoken English
Experience working with a software vendor in a Business Analysis role or as a functional Front Office user within the capital markets industry
Expertise in the support and/or implementation of Front Office Requirements: detailed hands‐on knowledge about industry-standard front office standards for market data management (bootstrapping algorithm), trade capture, pricing (Black‐Scholes, Cox‐Ross), and risk (Monte Carlo, VAR)
Experience writing functional and business specifications with the ability to map conceptual financial and business elements to practical system capabilities
Strong knowledge and functional experience in support of one or more of the following Asset classes: Foreign Exchange (FX), Fixed Income and Money Market (FI/MM), Interest Rate Derivatives (IRD), FX Derivatives (FXD), Credit Derivatives, Equities, and Equity Derivatives, Commodities and Commodity Derivatives
Willingness and ability to travel frequently (up to 50%), as required
More About Us

**Our Office**:
Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue, one of the main and popular avenues in Mexico City due to its wide variety of amenities, services, restaurants, and different transportation options. Our new office is equipped with meeting rooms, own bathrooms, coffee breaks, and spaces to relax, and that makes day-to-day life easier.

**Why Apply**:
Adenza’s mission to pioneer innovative technology offering efficient, accessible, and transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
LI-FR1
About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.

With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, an

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