Customer Service Team Lead

hace 5 meses


Ciudad de México Marken A tiempo completo

Description

Title:

Customer Service Team Lead

Job Purpose:

The Customer Service Team Lead will provide an enhanced level of customer services and operational support. You will oversee and ensure daily operations are completed in timely manner & according to company’s standards. 

Main Duties and Responsibilities:

Overseeing daily Customer Services operations and monitoring level of service provided. Monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames. Advising customers on daily basis of any services related issues (Customs detentions, eta flights/trucks). Working with customers on daily basis with the aim of developing an excellent working relationship. Analysis of repetitive operational problems and development of possible service solutions. Advising customer latest booking times and documentation required. Booking shipments with use of Marken booking system. Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and Sales Supplying customers with Marken Service information Potential customer information to be given to the Sales department Maintaining customer services team holiday, sickness, overtime records Arranging Customers Services shift Roster Attending management meetings weekly Attending meetings with customers if required Assisting auditors if required Training Customer services staff

Requirements:

Bachelor’s degree in Business Administration or equivalent  3 years of proven experience in a customer service role Intermediate level experience in Microsoft Office Suite (Excel, Word, Outlook) Courier and/or Air Freight Industry experience Excellent communication skills and the ability to influence others Excellent problem solving and prioritization skills  Ability to collaborate across multiple levels of the organization Flexibility in working hours required, including weekend coverage as needed

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

Moving Our World Forward by Delivering What Matters.



  • Ciudad de México, Ciudad de México Marken A tiempo completo

    Job Title: Customer Service Team LeadJob Summary:Marken, a subsidiary of UPS, is seeking a Customer Service Team Lead to provide enhanced customer services and operational support. The successful candidate will oversee daily operations, monitor service levels, and ensure timely delivery of shipments.Main Responsibilities:Oversee daily customer service...


  • Ciudad de México, Ciudad de México Marken A tiempo completo

    Job Title: Customer Service Team LeadJob Summary:We are seeking a highly skilled Customer Service Team Lead to join our team at Marken. As a key member of our operations team, you will be responsible for providing exceptional customer service and operational support to our clients.Main Responsibilities:Oversee daily customer service operations and ensure...


  • Ciudad de México, Ciudad de México Marken A tiempo completo

    Job Title: Customer Service Team LeadJob Summary:We are seeking a highly skilled Customer Service Team Lead to join our team at Marken. As a key member of our operations team, you will be responsible for providing exceptional customer service and operational support to our clients.Main Responsibilities:Oversee daily customer service operations and ensure...


  • Ciudad de México, Ciudad de México Aig A tiempo completo

    AIG is seeking a Customer Service Team Lead to support and lead Customer Service Coordinators in providing emergent assistance to travelers abroad.This challenging and rewarding role requires problem-solving, analytical, and customer service skills to resolve customer inquiries and provide omnichannel assistance to customers.The ideal candidate will have...


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.Your Key ResponsibilitiesYou will report to...


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at IKEA. As a key member of our Customer Contact Centre, you will be responsible for ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.Your Key ResponsibilitiesYou will report to the Customer...


  • Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completo

    Customer Service Team LeadWe are seeking a highly motivated and experienced Customer Service Team Lead to join our team at 253 KONE Mexico S.A. de C.V.Key Responsibilities:Oversee the workflow of the Customer Center to ensure agents have consistent support and guidance over their daily workload by providing training and feedback.Observe agents weekly to...


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of our customers who contact us directly through various media.Your Key Responsibilities:Report to the Customer Contact...


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at IKEA. As a key member of our Customer Contact Centre, you will be responsible for ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.Your Key ResponsibilitiesYou will report to the Customer...


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.Key ResponsibilitiesReport to the Customer...


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Contact Centre Team Leader. As a key member of our operations team, you will play a crucial role in ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.Your Key ResponsibilitiesReport to the...


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of our customers who contact us directly through various media.Your Key Responsibilities:Report to the Customer Contact...


  • Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completo

    253 KONE Mexico S.A. de C.V. is seeking a highly skilled Customer Service Team Lead to oversee the workflow of the Customer Center.The ideal candidate will have at least 5 years of experience as a Call Center Supervisor and a Bachelor's degree in administration, Engineering or related.Responsibilities will include:Providing training and feedback to...


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of our customers who contact us directly through various media.Your Key ResponsibilitiesReport to the Customer Contact Centre...

  • Senior Team Lead

    hace 2 meses


    Ciudad Apodaca, Nuevo León, México DSV A tiempo completo

    Customer Service OperationsWe are seeking a highly skilled Senior Team Lead to join our Customer Service Area. As a key member of our team, you will be responsible for delivering a high level of service to our customers.Key Responsibilities:Work closely with the Customer Service Area to ensure efficient and proper customer service operations.Collaborate with...


  • Ciudad de México, Ciudad de México Maryruth'S A tiempo completo

    **Job Summary**The Customer Experience Team Lead is responsible for guiding and directing the Customer Care Team, ensuring compliance with company guidelines in terms of the quality of service provided to the customers. This role requires a detailed understanding of the full GSuite and Internet software, as well as the ability to solve problems...

  • Senior Team Lead

    hace 3 semanas


    Ciudad Apodaca, Nuevo León, México DSV A tiempo completo

    Customer Service ExcellenceAt DSV, we're committed to delivering exceptional customer service. As a Senior Team Lead, you'll work closely with our Customer Service Area to ensure seamless service delivery. Your focus will be on maintaining efficient and proper customer service operations, ensuring our customers receive the highest level of service...

  • Senior Team Lead

    hace 2 meses


    Ciudad Apodaca, Nuevo León, México DSV A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Team Lead to join our Customer Service Area at DSV. As a key member of our team, you will play a crucial role in delivering a high level of service to our customers.Key ResponsibilitiesWork closely with the Customer Service Area to ensure seamless service delivery to customers.Collaborate with the team to...


  • Ciudad de México, Ciudad de México Cozymeal A tiempo completo

    About CozymealCozymeal is a leading global marketplace that connects customers with culinary experiences and products. Our platform offers a wide range of services, including cooking classes, private chef experiences, culinary tours, and more.Job DescriptionWe are seeking a highly experienced Customer Support Team Lead to join our operations team. As a key...

  • Senior Team Lead

    hace 3 semanas


    Ciudad Apodaca, Nuevo León, México DSV A tiempo completo

    Key Responsibilities: Work closely with the Customer Service Area to deliver a high level of service to customers.Key Performance Indicators: Ensure customer service operations are carried out in an efficient and proper manner.Why this role matters:This role plays a critical part in ensuring DSV's customer service operations are aligned with our company...