Customer Service Team Lead

hace 3 semanas

Ciudad de México Marken A tiempo completo

Description

Title:

Customer Service Team Lead

Job Purpose:

The Customer Service Team Lead will provide an enhanced level of customer services and operational support. You will oversee and ensure daily operations are completed in timely manner & according to company’s standards. 

Main Duties and Responsibilities:

Overseeing daily Customer Services operations and monitoring level of service provided. Monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames. Advising customers on daily basis of any services related issues (Customs detentions, eta flights/trucks). Working with customers on daily basis with the aim of developing an excellent working relationship. Analysis of repetitive operational problems and development of possible service solutions. Advising customer latest booking times and documentation required. Booking shipments with use of Marken booking system. Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and Sales Supplying customers with Marken Service information Potential customer information to be given to the Sales department Maintaining customer services team holiday, sickness, overtime records Arranging Customers Services shift Roster Attending management meetings weekly Attending meetings with customers if required Assisting auditors if required Training Customer services staff

Requirements:

Bachelor’s degree in Business Administration or equivalent  3 years of proven experience in a customer service role Intermediate level experience in Microsoft Office Suite (Excel, Word, Outlook) Courier and/or Air Freight Industry experience Excellent communication skills and the ability to influence others Excellent problem solving and prioritization skills  Ability to collaborate across multiple levels of the organization Flexibility in working hours required, including weekend coverage as needed

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

Moving Our World Forward by Delivering What Matters.

  • Customer Service Team Lead

    hace 5 días

    Ciudad de México, Ciudad de México Marken A tiempo completo

    Description Title: Customer Service Team Lead Job Purpose: The Customer Service Team Lead will provide an enhanced level of customer services and operational support. You will oversee and ensure daily operations are completed in timely manner & according to company's standards. Main Duties and Responsibilities: Overseeing daily Customer...

  • Team Lead

    hace 6 días

    Ciudad de México The Functionary A tiempo completo

    Overview: **About the company** The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support services to consumers, small...

  • Customer Service Lead

    hace 3 semanas

    Ciudad de México Percepta International A tiempo completo

    Customer Service Lead MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. As a **Customer Service **Lead **in **Mexico City**, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. **What You'll Be Doing** will...

  • Customer Service Lead

    hace 3 semanas

    Ciudad de México Percepta International A tiempo completo

    Customer Service Lead MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. As a **Customer Service **Lead **in **Mexico City**, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. **What You'll Be Doing** will...

  • Customer Service Lead

    hace 5 días

    Ciudad de México, Ciudad de México Percepta International A tiempo completo

    Customer Service Lead MX-DF-Mexico DFDescription:At Percepta, we bring first-class service across each market we support. As a Customer Service Lead in Mexico City**, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doingwill be provided specific...

  • Customer Service Lead

    hace 3 semanas

    Ciudad de México, Ciudad de México Upfield A tiempo completo

    Customer Service LeadMexico - InterlomasThis role is responsible for delivering good service to the customers in the region through management order processing on time, follow and develop the global strategy of OTC process looking for new tools in the ERP that help to be efficient, understand the end-to-end process and give recommendations to avoid extra...

  • Customer Service Lead

    hace 3 semanas

    Ciudad de México Upfield A tiempo completo

    Customer Service Lead Mexico - Interlomas This role is responsible for delivering good service to the customers in the region through management order processing on time, follow and develop the global strategy of OTC process looking for new tools in the ERP that help to be efficient, understand the end-to-end process and give recommendations to avoid extra...

  • Customer Service Lead

    hace 3 semanas

    Ciudad de México Upfield A tiempo completo

    Customer Service Lead Mexico - Interlomas This role is responsible for delivering good service to the customers in the region through management order processing on time, follow and develop the global strategy of OTC process looking for new tools in the ERP that help to be efficient, understand the end-to-end process and give recommendations to avoid extra...

  • Customer Service Lead

    hace 5 días

    Ciudad de México, Ciudad de México Upfield A tiempo completo

    Customer Service LeadMexico - InterlomasThis role is responsible for delivering good service to the customers in the region through management order processing on time, follow and develop the global strategy of OTC process looking for new tools in the ERP that help to be efficient, understand the end-to-end process and give recommendations to avoid extra...

  • Customer Service Lead

    hace 3 semanas

    Ciudad de México, Ciudad de México Upfield A tiempo completo

    Customer Service LeadMexico - InterlomasThis role is responsible for delivering good service to the customers in the region through management order processing on time, follow and develop the global strategy of OTC process looking for new tools in the ERP that help to be efficient, understand the end-to-end process and give recommendations to avoid extra...

  • CFA Customer Service Team Lead

    hace 5 días

    Ciudad de México, Ciudad de México AIG A tiempo completo

    CFA Customer Service Team Lead (LAR)Who we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and...

  • Customer Service Team Leader

    hace 1 semana

    Ciudad de México Percepta A tiempo completo

    At Percepta, we bring first-class service across each market we support. As a **Team Leader ** in **Mexico City.** you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. **What You’ll Be Doing** The Senior Team Leader is primarily responsible for the day-to-day...

  • Customer Service Team Leader

    hace 5 días

    Ciudad de México, Ciudad de México Percepta A tiempo completo

    At Percepta, we bring first-class service across each market we support. As a Team Leader in Mexico City. you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be DoingThe Senior Team Leader is primarily responsible for the day-to-day leadership and...

  • Team Lead, Service Delivery

    hace 5 días

    Ciudad de México, Ciudad de México TTEC A tiempo completo

    Team Lead, Service Delivery - BilingualTeam Lead, Service Delivery - BilingualBringing smiles is what we do at TTECfor you and the customer. As a Service Delivery Team Lead in Mexico City, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What...

  • Cfa Customer Service Team Lead

    hace 5 días

    Ciudad de México, Ciudad de México AIG A tiempo completo

    Who we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings...

  • Team Lead, Service Delivery

    hace 3 días

    Ciudad de México TTEC A tiempo completo

    Team Lead, Service Delivery - Bilingual **Team Lead, Service Delivery - Bilingual** Bringing smiles is what we do at TTECfor you and the customer. As a Service Delivery Team Lead in Mexico City, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...

  • Customer Success Team Lead

    hace 5 días

    Ciudad de México, Ciudad de México 6Sense A tiempo completo

    This role will be based in office 3 days a week in Mexico City.What we're looking for:Imagine a solution that will predict for your customers (with an 85% accuracy) who is going to buy, what they'll buy and when. As a Customer Success Manager at 6sense, you'll be an instrumental player to our growth as we build upon the success we've had delivering...

  • CFA Customer Service Team Lead

    hace 5 días

    Ciudad de México, Ciudad de México AIG A tiempo completo

    CFA Customer Service Team Lead (LAR)Who we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and...

  • Service Delivery Team Lead

    hace 4 semanas

    Ciudad de México, Ciudad de México TTEC A tiempo completo

    Service Delivery Team LeadBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Team Lead working on site in Mexico City, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work...

  • Service Delivery Team Lead

    hace 5 días

    Ciudad de México, Ciudad de México TTEC A tiempo completo

    Service Delivery Team LeadBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Team Lead working on site in Mexico City, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work...