Customer Service Vip Manager

hace 3 meses


Tijuana, México Caliente.mx A tiempo completo

Mexico’s number one gaming online company is looking for an enthusiastic VIP manager.

Responsibilities Include:

- Dealing with VIP customer requests, mainly over the phone, but via other online channels also.
- Client Account Management & Back Office Admin duties, recording, data input and reporting.
- Liaising with other business units in order to ensure a consistently high level of VIP service.

Competencies:

- Bachelor's or master's degree
- You will be working in different areas before join the VIP team, to know the each departments process.
- Must be flexible as weekend and shift schedules are required.
- High standard of English, second language a distinct advantage
- Excellent Communication skills: written and verbal
- Technically aware, comfortable working with multiple IT systems, databases and programs
- Customer centric approach to VIP clients and their needs
- Solid knowledge and passion for sports and the global betting market
- Results driven, highly analytical and strong attention to detail
- Ability to work under pressure and a self-motivated and target driven self-starter
- Exceptional numerical abilities and a head for figures, probability and percentages
- Social skills, frontal communication, experience in hosting events is a plus
- Must have decision making abilities.
- Must have associates degree.
- Must be a team player, think outside the box.

We offer
- Career Progression Opportunities
- Competitive Salary and Benefits Package
- Role and Responsibilities.
- Food and snacks are provided by the company.
- Great work environment.

Tipo de puesto: Tiempo completo

Salario: $30,000.00 - $50,000.00 al mes

Horario:

- Incluye días feriados
- Incluye fines de semana
- Rotativo

Prestaciones:

- Aumentos salariales
- Descuentos y precios preferenciales
- Estacionamiento de la empresa
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Seguro de vida
- Servicio de comedor
- Teléfono de la empresa
- Vacaciones adicionales o permisos con goce de sueldo

Tipos de compensaciones:

- Bono anual
- Bono de productividad

Pregunta(s) de postulación:

- ¿Cuál es el porcentaje de inglés que dominas?
- ¿Tienes disponibilidad para rotar turnos?

Educación:

- Licenciatura terminada (Obligatorio)

Experiência:

- Atención al cliente: 3 años (Deseable)

Lugar de trabajo: In person



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