Customer Success

hace 1 mes


Iztapalapa, México Talento Estratégico A tiempo completo

**Estamos en busca de tu talento como **_**CUSTOMER SUCCESS**_
- **Objetivo del puesto**:_

Brindar atención personalizada a los clientes que buscan los servicios o seguimientos a los requerimientos de soporte en todas las oficinas por medio de la página oficial o bien mediante el correo de Atención a clientes.
- **Requisitos**:_
- Licenciatura en Marketing o administración terminada o trunca
- Experiência de 2 a 3 años en áreas de Customer Service
- Inglés intermedio - avanzado
- **Conocimientos**:_
- Asistencia en áreas de Ventas
- Atención a clientes
- Seguimiento y control a actividades.
- Manejo de ERP
- Manejo de CRM
- Madejo sistema de tickets
- **Actividades**:_
- Cotización de Refacciones, Servicios, Viáticos y Envíos que se asignan en la plataforma de tickets a Atención a Clientes
- Seguimiento de Tickets con cotizaciones pendientes de autorizar por los clientes.
- Contactar de manera verbal y escrita a los clientes que tengan tickets con cotizaciones pendientes, a fin de resolverles las dudas que pudieran presentar.
- Realizar los pedidos en ERP de las refacciones y servicios autorizados por los clientes.
- Revisión diaria del reporte de tickets generados con Orden de Servicio por áreas operativas, para determinar los que hayan utilizado refacciones o requieran facturación de algún servicio.
- Reporteo recurrente a clientes, para informar estatus de sus servicios. - Revisión de Contratos de Soporte, Hardware as a Service, Software as a Service y Software Mantenance Fee vendidos por las áreas comerciales. - Registro y actualización de contratos en CRM, considerando la periodicidad del vencimiento, fecha de inicio, fecha de última facturación e importes a facturar
- Contactar de manera verbal y escrita a los clientes con contratos con cargos variables para determinar los ajustes al contrato y a la facturación.
- En caso de ser necesario, solicitar a los clientes las ordenes de compra y autorizaciones para proceder con la facturación.
- Realizar el seguimiento a Facturación/ Cuentas por cobrar para que se generen las facturas de los servicios recurrentes
- Mantener actualizada la base de datos de CRM de clientes con contratos recurrentes.
- **Beneficios**:_
- Salario: $20,000 brutos
- Prestaciones de ley superiores
- Horario de tiempo completo de Lunes a Viernes
- Modalidad: Presencial
- Zona de trabajo: Sur de CDMX

Tipo de puesto: Tiempo completo

Salario: $20,000.00 al mes

Horario:

- Lunes a viernes

Lugar de trabajo: In person


  • Customer Success Manager

    hace 21 horas


    Iztapalapa, México Venafi A tiempo completo

    There are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We...


  • Iztapalapa, México Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Iztapalapa, México SAC ACTIVOS A tiempo completo

    **CLIENT SUCCESS AGENT USA - MÉXICO** American company operating in Mexico City, specialized in financial solutions is looking for a **"CLIENT SUCCESS AGENT USA - MEXICO"** **Requirements**: - Bachelor's Degree - Experience: 0-1 year - REQUIRED: ADVANCED ENGLISH AND SPANISH - CONVERSATIONAL with good spelling (Testing will be done). **Profile**: -...


  • Iztapalapa, México Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for an Channel & Enterprise Account Executive who is ready to join us in...


  • Iztapalapa, México Aplus Logistics, S. A. de C. V. A tiempo completo

    **Role And responsabilities**: - Responsible for the development of active customers, ensuring that the terms and conditions of both administrative and operational contracts are met. - 3 to 5 years of experience and knowledge of the logistics sector, creating, building and managing customer success and customer service teams. Negotiation skills,...


  • Iztapalapa, México Reweb A tiempo completo

    VACANTE 100% REMOTA! **Requisitos**: - Experiência en agencias de marketing digital .Conocimiento en Google y Meta Ads Tipo de puesto: Tiempo completo Sueldo: $12,000.00 - $14,000.00 al mes Horario: - Turno de 8 horas Prestaciones: - Trabajo desde casa

  • Consulting Engineer

    hace 1 mes


    Iztapalapa, México Cisco Systems A tiempo completo

    Data Center Consulting Engineer **Why you'll love Cisco?** We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take...


  • Iztapalapa, México DataSnipper A tiempo completo

    **About this role** We are looking for an ambitious Transformation Manager to join our brand new LATAM office in Mexico City. Someone who has experience in accounting and finance and wants to become a product and transformation expert to change the industry. In this role, you will build strong relationships with our customers, ensuring the successful...


  • Iztapalapa, México EasyBroker A tiempo completo

    Descripción Una de las decisiones más emocionantes y más importantes económicamente en la vida es elegir dónde vas a vivir y creamos EasyBroker justo para hacer fácil comprar o rentar un hogar. Hemos logrado tener una de las herramientas inmobiliarias más importantes en México con más de 15,000 asesores inmobiliarios, más de 500,000 inmuebles...

  • Ejecutivo Regular

    hace 2 días


    Iztapalapa, México NielsenIQ A tiempo completo

    NielsenIQ’s Sales team is focused on growing revenue, finding new business opportunities and market penetration. Sales is NielsenIQ’s growth engine which is instrumental for the company’s success. You will be responsible for supporting a sales team in all sales and renewal efforts. You will collaborate with key stakeholders and other teams to support...

  • Lead Generation Manager

    hace 4 semanas


    Iztapalapa, México Grupo Estratégica A tiempo completo

    En Estratégica buscamos crear una mejor sociedad, al impulsar a nuestros clientes a llevar sus ideas, productos y servicios al mercado con estrategias de marketing inteligente. CUSTOMER SUCCESS - LEAD GENERATION MANAGER **Requisitos**: ESCOLARIDAD: Lic. en Comunicación, Mercadotecnia, Negocios o afín. IDIOMAS: Inglés conversacional y escrito...


  • Iztapalapa, México Odoo, Inc. A tiempo completo

    In Odoo we believe in diversity, inclusion and excellence in customer service. We are looking for passionate people who share our vision and are willing to make a difference This is a great opportunity for anyone looking to learn about software. Recent graduates and people looking to advance in their professional careers are welcome!! **About the...


  • Iztapalapa, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Cuauhtémoc, Ciudad de México**: **Quiénes somos** - Somos una empresa orgullosamente mexicana, nos enfocamos en el diseño, desarrollo y administración de experiências de aprendizaje a través de diplomados, cursos, talleres mediante actividades de diseño instruccional corporativo para empresas de diversos...


  • Iztapalapa, México Motive A tiempo completo

    **Who we are**: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives...


  • Iztapalapa, México Cisco Systems A tiempo completo

    About ThousandEyes (part of Cisco) The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...


  • Iztapalapa, México Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Iztapalapa, México Emerson A tiempo completo

    At Emerson], we're dedicated to encouraging an inclusive work environment where every voice is valued and respected. Join us as a Project Management Manager and be part of our mission to ensure that our projects not only meet objectives but also give to our diverse and inclusive culture. **Essential Job Functions / Responsibilities**: **Customer Focus**: -...


  • Iztapalapa, México HSBC A tiempo completo

    -Job description **Please note this job advertisement is only available in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu.** **Digital Sales and Acquisition Manager** **Role purpose** The way customers interact with us is changing significantly. The Strategic Channels in Wealth and Personal Banking Mexico...


  • Iztapalapa, México Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you...

  • Operador Nivel 1

    hace 1 semana


    Iztapalapa, México Cummins Inc. A tiempo completo

    **Operador nível 1** **Description** Operates machines and production equipment in accordance with quality and productivity requirements safely in a manufacturing environment with direct guidance. Health, Safety & Environmental (HSE) Stop work and immediately report any major injury hazards. Report any work-related injury, illness, incident or...