Onsite Support Supervisor

hace 1 mes


Monterrey, México Atos A tiempo completo

**Publication Date**:
Nov 1, 2023

**Ref. No**:
499089

**Location**:
Monterrey, Nuevo Len, MX, 66490

The future is our choice

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Onsite Support Supervisor

Provides quick response to client incidents on site to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues. The incumbent operates independently to provide prompt and professional desktop service through quick processing and prioritization of a variety of problems.

Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standars

Initiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation.

Supervise and coordinate the team.1-3 years of experience supervising small teams.

Excellent customer service skills & attitude

Excellent collaboration skills

Fluent English skills

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.


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