Sr Technical Application Specialist

hace 2 semanas


Ciudad de México Thermo Fisher Scientific A tiempo completo

The** Technical Application Specialist III** is a member of our global Customer Services Team. The role provides high quality first
- and second-line support to customers in the context of products supplied by Digital Science Business Unit. The high quality demanded by this position will be met by the analyst’s ability to respond to support incidents within target times and assist in activities designed to facilitate continuous improvements to help-desk services.

**What will you do?**
- Communicate with customers in a professional and courteous manner
- Create and manage incidents through the incident lifecycle according to current guidelines and procedures
- Adhere to escalation procedures and customer service level agreements
- Provide technical solutions to incidents wherever possible
- Participate in a weekend roster for supporting customers needing 24 X 7 support.
- Work to resolve incidents with other Digital Science departments including Development, TechOps, and Services to provide resolution to customer issues related to hosted and on-premise systems.
- Backup team leader in matters of dealing with customer complaints and issues
- Offer direction and skill training to other Technical Analysts on the team
- Proactively learn and participate in training on new technologies as well as supported products
- Be self-motivated and make best use of available time
- Provide expertise in the installation of customer product updates
- Maintain processes, tools, and documentation in support of the customer environments.
- Participate in in practical process improvement (PPI) projects and activities
- Visit customers for on-site relationship building or troubleshooting as required
- Perform other related duties as required and/or assigned to contribute to the efficient operation of the team and business

**How will you get here?**

**Education, Required**
- University degree in a Life Sciences, Computer Science, or related field or 4 years of equivalent experience.

**Experience, Required**
- Minimum one (2) year of proven technical support experience in the enterprise software arena
- Informatics experience with LIMS and other related software packages
- Working knowledge of Windows Server administration
- Understanding of relational database concepts

**Experience, Preferred**
- Laboratory experience preferred
- Experience with SampleManager LIMS as an Administrator or Super User
- Highly Available 24x7x365 operations
- AWS Services and Deployments, certification a plus.
- Windows Server administration
- Networking design and administration
- Programming: C#, VB.Net, VGL, Scripting, Infrastructure as Code.
- Databases: DB Administration, Optimization, Management; Knowledge of DB Models, Highly Available DB Architectures and Design; Oracle, Microsoft SQL Server, or PostgreSQL preferred
- Knowledge of the bioanalytical industry including clinical and pre-clinical drug development laboratories as well as contract research organizations

**Knowledge, Skills, Abilities**
- Excellent verbal and written communication skills essential
- Multilingual - Portuguese and English required, Spanish a plus
- Ability to liaise with people at all levels, from technical experts to novice users
- Enthusiastic, positive, action-oriented attitude
- Customer focused and committed to customer allegiance
- Systematic approach to problem solving and strong sense of ownership
- Ability to effectively prioritize and execute tasks in high-pressure environment
- Ability to travel up to 25% of the time including International
- Open to working flexible hours.
- Job Families for Job Profiles

Technical Applications (TASS)



  • Ciudad de México Thermo Fisher Scientific A tiempo completo

    The** Technical Application Specialist III** is a member of our global Customer Services Team. The role provides high quality first - and second-line support to customers in the context of products supplied by Digital Science Business Unit. The high quality demanded by this position will be met by the analyst’s ability to respond to support incidents...


  • México EX Squared Outcoding A tiempo completo

    Become an Outcoder as a Application Support Specialist The Application Support Specialist is responsible for working as part of our IT Service Desk to oversee the onboarding and maintenance of A&H applications in a level 1 support role to streamline business operations, achieve business goals, and ensure optimum performance of existing applications. What...


  • Ciudad de México, Ciudad de México IFF Family of Companies A tiempo completo

    Job DescriptionIFF is a global leader within solutions for the dairy industry. This position offers an exciting role with potential for professional and personal development within the LATAM Cheese Application team, belonging to the IFF Health & Bioscience division.The Cheese Application Specialist is an experienced technical professional who provides...


  • Ciudad de México, Ciudad de México IFF Family of Companies A tiempo completo

    Job DescriptionIFF is a global leader within solutions for the dairy industry. This position offers an exciting role with potential for professional and personal development within the LATAM Cheese Application team, belonging to the IFF Health & Bioscience division.The Cheese Application Specialist is an experienced technical professional who provides...

  • Application Specialist

    hace 2 semanas


    Ciudad de México Puratos A tiempo completo

    Application Specialist Objetivo: Ofrecer una asesoría técnica garantizando calidad e innovación de excelencia a nuestros clientes sobre la manipulación y técnicas sobre nuestros productos para lograr con ello ser el proveedor preferido de nuestros clientes. **Requisitos**: Experiência en empresas de giro alimenticio, panificación,...


  • México Nissan Motor Iberica SA A tiempo completo

    Information Systems Sr Specialist page is loaded Information Systems Sr Specialist Apply locations México City, Ciudad de Mexico - Mexico time type Full time posted on Posted 2 Days Ago job requisition id R00163921 Life at Nissan encompasses everything that inspires both the quality of our vehicles and the quality of our people. Company-wide, you'll...


  • Ciudad de México NTT DATA A tiempo completo

    **Req ID**:230095 We are currently seeking a Application Management Specialist to join our team in Mexico City, Ciudad de M\u00e9xico (MX-CMX), Mexico (MX). **Job Description**: **Required Skills**: A well-organized team-player who thrives when juggling multiple projects and aggressive deadlines Solid analytical and creative problem-solving/trouble...

  • Technical Specialist

    hace 2 meses


    Ciudad de México Avaya A tiempo completo

    **About Avaya**: Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every...

  • Sr. Payroll Specialist

    hace 2 meses


    Ciudad de México Page Personnel A tiempo completo

    Sr. Payroll Specialist - Especialista senior de nómina | Contabilidad **Sobre nuestro cliente**: Empresa de logística **Descripción**: Mínimo 4 años de experiência en manejo de nóminas. Experiência sólida en nómina internacional. Conocimientos de procesos generales de procesamiento de nóminas semanales y quincenales. Supervisar el seguimiento de...

  • Operations Sr. Specialist

    hace 2 semanas


    Ciudad de México MSD A tiempo completo

    **Job Description**: The Operations Sr. Specialist will collaborate with the Operations managers in the management of medical affairs events, management of scientific content for medcial interactions and expense control of the area. **Search Firm Representatives Please Read Carefully** **Employee Status**: Temporary (Fixed Term) **Relocation**: **VISA...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Lead Application Support SpecialistThe Global Command Center (GCC) team is a new technology team within the IT Service Management organization responsible for addressing and preventing customer-facing issues in Thomson Reuters suite of applications. The main services provided by the team include application observability, event and incident management,...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Lead Application Support SpecialistThe Global Command Center (GCC) team is a new technology team within the IT Service Management organization responsible for addressing and preventing customer-facing issues in Thomson Reuters suite of applications. The main services provided by the team include application observability, event and incident management,...


  • Ciudad de México Nestle A tiempo completo

    Position Summary: Under the supervision and guidance of Product Group Manager, the Sr Specialist Cyber Security is responsible for establishing and maintaining security products, platforms and solutions designed to mitigate IS/IT risks across Nestlé Group to ensure that information assets are adequately protected. S/He is responsible for the...


  • México M&S CONSULTORES A tiempo completo

    Importante empresa de giro automotriz, por expansión esta en búsqueda de: **PAYROLL SR. SPECIALIST** **Perfil**: - 8 años o mas realizando nomina en industria maquiladora o sector automotriz - Licenciatura terminada - Ingles Conversacional **Actividades**: - Supervision y revisión de la nomina para asegurar el pago correcto y en tiempo - Elaboración...


  • Ciudad de México Illumina A tiempo completo

    What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases...


  • Ciudad de México ICON A tiempo completo

    **Specialist, Patient Recruitment - Mexico City** **The Patient Recruitment Specialist **will support the assigned Sr. Specialist/Manager/Sr. Manager with the development and execution of Patient Recruitment and Retention strategies and tactics appropriate to the awarded study needs and in alignment with the Sponsor requirements. **The Role** - Support...


  • Ciudad de México Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Ciudad de México Röhm A tiempo completo

    Application Development Engineer Location: Mexico DF, Mexico (MX) Job Function: Marketing Career Level: Professionals Company: Methacrylate Chemicals Roehm Servicios, S.A. de C.V. WHAT WE OFFER As a leading supplier of methacrylate chemicals worldwide we are active in various markets and supply our products for a wide range of applications. At...


  • Ciudad de México Röhm A tiempo completo

    Application Development Engineer Location: Mexico DF, Mexico (MX) Job Function: Marketing Career Level: Professionals Company: Methacrylate Chemicals Roehm Servicios, S.A. de C.V. WHAT WE OFFER As a leading supplier of methacrylate chemicals worldwide we are active in various markets and supply our products for a wide range of applications. At...


  • Ciudad de México, Ciudad de México Röhm A tiempo completo

    Application Development Engineer Location: Mexico DF, Mexico (MX) Job Function: Marketing Career Level: Professionals Company: Methacrylate Chemicals Roehm Servicios, S.A. de C.V. WHAT WE OFFERAs a leading supplier of methacrylate chemicals worldwide we are active in various markets and supply our products for a wide range of applications. At Röhm our...