Lead Application Support Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
Lead Application Support Specialist

The Global Command Center (GCC) team is a new technology team within the IT Service Management organization responsible for addressing and preventing customer-facing issues in Thomson Reuters suite of applications. The main services provided by the team include application observability, event and incident management, troubleshooting, knowledge creation, and automation.

Join our team This role is a technology leadership position with oversight and coaching responsibilities for engineers. You will analyze chronic and major issues, collaborate with product and IT Service Design teams to design solutions, build and test tools and applications, and serve as an escalation point for GCC engineers.

About the Role
In this exciting opportunity as Lead Application Support Specialist, you will:

  • Provide engineering support for products and applications to drive continuous improvement towards reliability, quality, and time-to-market
  • Respond to incidents and escalations, lead communication, identify issues, design and implement solutions following ITSM best practices
  • Enhance technical skills in Software Development, AI/ML, automation, and cloud computing
  • Focus on understanding customer needs and fostering innovation for continuous enhancement
  • Collaborate with Product engineering and Service Design teams to ensure quality and adherence to best practices
  • Analyze metrics to identify areas of quality and support requirement
  • Contribute to cross-functional process enhancement throughout the service life cycle
  • Maintain a balance between feature development speed and reliability
  • Participate in Major Incident processes, support resolution, conduct post-incident reviews, and facilitate learning initiatives


About You
You are a perfect fit for this role if you possess:

  • Bachelor's degree or equivalent, preferably in software engineering or a related field
  • Over 3 years of experience in software development or supporting cloud applications (AWS, AZURE, etc.)
  • Must have an advanced level of English proficiency
  • Understanding of technologies used in building and operating distributed application systems
  • Dedication to learning new technologies, languages, and industry best practices
  • Experience with Agile methodologies, Cloud, and SaaS technologies
  • Strong critical thinking, communication, and collaborative problem-solving skills
  • Ability to work effectively with technical and non-technical stakeholders
  • Collaborative, energetic, and results-driven work style
  • Capability to influence others and drive agreement among stakeholder groups
  • Thrives in a fast-paced environment and enjoys tackling complex challenges


Location: CDMX

What's in it For You?
By joining us, you will become part of an inclusive culture that nurtures personal and professional development through:

  • Hybrid Work Model: Flexible hybrid work environment for office-based roles
  • Culture: Global recognition for equality, diversity, inclusion, work-life balance, and more
  • Wellbeing: Comprehensive benefit plans, mental health support, employee incentive programs
  • Learning & Development: Access to learning resources, internal talent marketplace, networking opportunities
  • Social Impact: Employee-driven initiatives, volunteer programs, ESG initiatives
  • Purpose Driven Work: Contributing to the pursuit of justice, truth, and transparency alongside professionals and institutions we serve

Sound like an intriguing challenge? Join our mission to shape industries that drive societal progress with Thomson Reuters

Accessibility

Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusivity in all its operations worldwide.

We believe in making accommodations for individuals with disabilities and respecting religious beliefs in accordance with the law.

Maintain your vigilance against fraudulent job postings and ensure your security. For more information, refer to our resources on the website.



  • Ciudad de México, Ciudad de México IFF Family of Companies A tiempo completo

    Job DescriptionIFF is a global leader within solutions for the dairy industry. This position offers an exciting role with potential for professional and personal development within the LATAM Cheese Application team, belonging to the IFF Health & Bioscience division.The Cheese Application Specialist is an experienced technical professional who provides...


  • Ciudad de México, Ciudad de México IFF Family of Companies A tiempo completo

    Job DescriptionIFF is a global leader within solutions for the dairy industry. This position offers an exciting role with potential for professional and personal development within the LATAM Cheese Application team, belonging to the IFF Health & Bioscience division.The Cheese Application Specialist is an experienced technical professional who provides...

  • ITIL Support Specialist

    hace 2 semanas


    Ciudad de México, Ciudad de México Cognizant Technology Solutions A tiempo completo

    We're hiring At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growng environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

  • ITIL Support Specialist

    hace 3 semanas


    Ciudad de México, Ciudad de México Cognizant Technology Solutions A tiempo completo

    We're hiring At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growng environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...


  • Ciudad de México, Ciudad de México Röhm A tiempo completo

    Application Development Engineer Location: Mexico DF, Mexico (MX) Job Function: Marketing Career Level: Professionals Company: Methacrylate Chemicals Roehm Servicios, S.A. de C.V. WHAT WE OFFERAs a leading supplier of methacrylate chemicals worldwide we are active in various markets and supply our products for a wide range of applications. At Röhm our...


  • Ciudad de México, Ciudad de México Röhm A tiempo completo

    Application Development Engineer Location: Mexico DF, Mexico (MX) Job Function: Marketing Career Level: Professionals Company: Methacrylate Chemicals Roehm Servicios, S.A. de C.V. WHAT WE OFFERAs a leading supplier of methacrylate chemicals worldwide we are active in various markets and supply our products for a wide range of applications. At Röhm our...


  • Ciudad de México, Ciudad de México Concentrix A tiempo completo

    Job Title:Junior IT Support SpecialistJob DescriptionConcentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale.The Catalyst Team...


  • Ciudad de México, Ciudad de México Concentrix A tiempo completo

    Job Title:Junior IT Support SpecialistJob DescriptionConcentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale.The Catalyst Team...

  • Maintenance Support

    hace 1 mes


    Ciudad de México, Ciudad de México Agenta Capital A tiempo completo $25,000 - $40,000 al mes

    MAINTENANCE SUPPORT Technical expertise:Experience working in Application support, maintenance, and analysis in Core Java, J2EE, any RDBMS (Oracle/Sybase/DB2/SQL Server/Postgresql).Application support / Production support/ L3 support, maintenance and analysis skills mandatory Bachelor’s degree or foreign equivalent from an accredited institution.At least...


  • Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

    Marsh McLennan is the industry leader in helping companies create dynamic solutions that make a difference in the moments that matter. We are searching for a Specialist - IT Product Support We are seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week.:What can you expect? The Specialist- IT Product Support...


  • Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

    Marsh McLennan is the industry leader in helping companies create dynamic solutions that make a difference in the moments that matter. We are searching for a Specialist - IT Product Support We are seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week.:What can you expect? The Specialist- IT Product Support...


  • Ciudad de México, Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...


  • Ciudad de México, Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...


  • Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

    Marsh is looking for candidates for the following role at its Mexico office:Position: IT Application Support AnalystResponsibilities:Investigate, diagnose, and resolve issues related to IT applicationsCollaborate with clients, other IT departments, and suppliers for issue resolutionAssist in troubleshooting activities and provide support for business...


  • Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

    Marsh is looking for candidates for the following role at its Mexico office:Position: IT Application Support AnalystResponsibilities:Investigate, diagnose, and resolve issues related to IT applicationsCollaborate with clients, other IT departments, and suppliers for issue resolutionAssist in troubleshooting activities and provide support for business...

  • Ops Support Specialist-2

    hace 2 semanas


    Ciudad de México, Ciudad de México CitiGroup A tiempo completo

    The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...

  • Ops Support Specialist-2

    hace 3 semanas


    Ciudad de México, Ciudad de México CitiGroup A tiempo completo

    The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...


  • Ciudad de México, Ciudad de México bioMérieux A tiempo completo

    Field Application Specialist PueblaEstamos en la búsqueda de un Especialista de Aplicaciones, quien trabajará y crecerá dentro del Departamento de Customer Services, reportando directamente al Gerente de Asesoría Científica, dentro de un equipo de 13 personas.Esta posición estará basada en la Ciudad de Puebla.Esta posición será responsable de...


  • Ciudad de México, Ciudad de México bioMérieux A tiempo completo

    Field Application Specialist PueblaEstamos en la búsqueda de un Especialista de Aplicaciones, quien trabajará y crecerá dentro del Departamento de Customer Services, reportando directamente al Gerente de Asesoría Científica, dentro de un equipo de 13 personas.Esta posición estará basada en la Ciudad de Puebla.Esta posición será responsable de...


  • Ciudad de México, Ciudad de México ABB A tiempo completo

    Business Development Specialist - Motion ProjectsTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....