Specialist, Customer Insights.sales.customer Ops

hace 2 meses

Querétaro Qro, México Ansell A tiempo completo

**Specialist, Customer Insights.Sales.Customer Ops** **-** **(**30007890**)**

**Description**

Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.

**Why Ansell**

Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.

**Why we do it**

Safety culture is what we believe in Protecting people and protecting the planet through innovation and sustainability is what we are passionate about. Ansell’s purpose is protection Come join a trusted market leader

**Ansell is looking for an Specialist**, Customer Insight**

**About this opportunity**

**Role Profile**

Position Titile**:Specialist, Customer Insight**

Job Location: Queretaro MX

**Job Type**: Full-Time

Specialist, Customer Insight

**What would this role look like in detail?**

**GENERAL SUMMARY OF POSITION**:
The Customer Insight Representative is responsible establishing and forging relationships with assigned

distributors to optimize sales objectives by monitoring purchasing trends and making recommendations on future purchases. This position is also responsible for verifying won opportunities in Salesforce, validating distributor purchase orders and monitoring consumption of said opportunities to provide feedback to the sales team. The Customer Insight Representative reports on opportunity feasibility, analyzes high value opportunities that close monthly and works with Global Supply Chain

recommending adjustments to meet consumption volume. This role will collaborate with cross

functional business partners including Supply Chain, Finance, Marketing, Sales, Logistics and

Transportation.

**RESPONSIBILITIES & SPECIFIC ACCOUNTABILITIES**

Manage the order lifecycle process for assigned account portfolio including but not limited to

order processing, inventory management, returns and settlements
- Follow up on won opportunities in Salesforce for assigned accounts and track against orders

processed. Partner with customers to determine future purchases
- Generate and review trend analysis to understand if the trend line matches the opportunities

won or regular pattern; if decline analyze and contact customer to identify reason and

document lost opportunity

Page 2 of 3
- Participate on the Monthly Consensus Meetings and customer visits
- Analyze ABC inventory of the distributor and compare with Ansell’s ABC inventory. Identify

their purchases of ABC, suggest substitutes, align distributor demand planning and purchases

with A or B Ansell items versus C or D
- Identify volume and purchasing trends and recommend container or blanket orders where

applicable
- Monitor customer specific transactions impacted by other departments; Logistics, AR, Supply

Chain
- Follow up on direct containers to customers and maintain lead times
- Generate open order reports and provide accurate feedback on delivery status and back orders

while offering substitutions and requesting expedites as needed.
- Identify system and process challenges and escalate to Customer Service leadership team.
- Represent Ansell as the global product innovator by providing technical product expertise,

recommending solutions that meet customers’ protection needs
- Ad hoc reporting as needed

KEY POSITION REQUIREMENTS

Education
- College Degree in Business Administration, Supply Chain

Experience
- 3 years of Customer Service and/or Supply Chain
- Oracle experience preferred
- Salesforce or CRM
- Advanced Excel

Knowledge and Skills
- High level of interpersonal skills
- Ability to analyze data and trends
- Dynamic, motivated, able to perform with minimum supervision
- Ability to professionally interact with internal and external customers
- Qlikview & Tableau software knowledge

Desirable Job Competencies
- Excellent interpersonal communication (oral and written), and organizational skills
- Ability to work well independently and in a team environment

**Equal Opportunity Employer**

**Our Commitment to Diversity Equity and Inclusion**

Ansell’s vision is about creating safe spaces where diverse perspectives are valued alongside individual contributions. It is our view that togetherness prevails over individuality.

When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. Rather, it’s what drives Ansell as an organization towards a workforce that reflects the diversity of our community, it’s what drives us to serve our customers and

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