Sr Supervisor, Customer Experience.sales.customer

hace 2 meses


Querétaro Qro, México Ansell A tiempo completo

**Sr Supervisor, Customer Experience.Sales.Customer Ops** **-** **(**30007683**)**

**Description**

Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.

**Why Ansell**

Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.

**Why we do it**

Safety culture is what we believe in Protecting people and protecting the planet through innovation and sustainability is what we are passionate about. Ansell’s purpose is protection Come join a trusted market leader

**Ansell is looking for an **Sr Supervisor, Customer Experience**

**About this opportunity**

**Role Profile**

Position Titile**:Sr Supervisor, Customer Experience**

Job Location: Queretaro MX

**Job Type**: Full-Time

Sr Supervisor, Customer Experience

**What would this role look like in detail?**

**GENERAL SUMMARY OF POSITION**:
The Customer Service Supervisor oversees a team of Customer Service Representatives

and Customer Insight Associates who are responsible for managing the order lifecycle process

for customers across all divisions. The Sr Supervisor will ensure excellence in account

management and customer relationships for total sales of $400M. The supervisor will be

first in line to handle escalated customer matters professionally, demonstrating best in class

service, commitment to customer satisfaction, balanced with a concern for the fiscal health

of the organization. The position approves settlements up to $2.5k and prioritization of

work assignments. Frequent interaction and effective communication are key with

customers, sales leadership, IT, Finance, Supply Chain and Logistics.

**RESPONSIBILITIES & SPECIFIC ACCOUNTABILITIES**

Manage the workload, staffing and prioritization of assignments to meet service

level agreements

orders and calls in line with KPIs to support sales growth
- Analyze dashboards to assign orders and customer inquiries in conjunction with

staffing and service level requirements
- Complaints and resolution management
- Approve settlements up to $2.5K.

Page 2 of 3
- Develop direct reports by creating development plans and identifying training needs

using the performance appraisal and development tools
- Provide coaching and mentoring while partnering with the Quality and Training

Manager to identify training opportunities and areas of improvements
- Conduct weekly team meeting to ensure adequate communication and foster

teaming
- Possess a clear understanding of Ansell’s Global Supply Chain, using that knowledge to

deliver service excellence, exceeding customer expectations
- Identify and lead team building opportunities
- When necessary, support daily operations to make sure we meet SLA’s and KPI’s
- Special projects and assignments as needed
- Assist with documentation needed for all audits including ISO requirements

KEY POSITION REQUIREMENTS

Education
- University Degree preferred and/or equivalent experience

Job Experience
- 10 years Customer Service
- 3 years Supervision
- ERP experience, preferably Oracle ERP
- CRM experience, preferably Salesforce
- Proficiency in MS Office

Knowledge and Skills
- Soft skills and mentoring capabilities
- Good business knowledge of order-to-cash flows
- High level of communication skills
- Demonstrate exceptional problem solving and analytical skills
- Coaching, team, and workload management

Desirable Job Competencies
- Customer Service
- Excellent organizational and critical thinking skills

Page 3 of 3
- Strong work ethic and customer service mentality
- Supervision or coaching skills
- Product and Market knowledge

Additional Requirements (travel, etc.)
- Minimal travel upon request

**Equal Opportunity Employer**

**Our Commitment to Diversity Equity and Inclusion**

Ansell’s vision is about creating safe spaces where diverse perspectives are valued alongside individual contributions. It is our view that togetherness prevails over individuality.

When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. Rather, it’s what drives Ansell as an organization towards a workforce that reflects the diversity of our community, it’s what drives us to serve our customers and stakeholders with pride, and it’s also what differentiates Ansell. We believe everyone, no matter how that person self-identifies, deserves an opportunity to achieve success.

**Primary Location**: Mexico-Queretaro-Queretaro

**Work Locat


  • Sr Supervisor

    hace 2 meses


    Querétaro, Qro., México Bosch Group A tiempo completo

    **Descripción de la empresa** Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the change to improve quality of life all across the globe. Welcome to Bosch! We are a pacesetter and trendsetter in the...


  • Querétaro, Qro., México Ansell A tiempo completo

    **Customer Service Representative OLAC** **-** **(**30007865**)** **Description** Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of...


  • Querétaro, Qro., México Motrex LLC A tiempo completo

    Resumen: The customer service representative is a significant customer facing role within Stryten, with daily communication around orders and fulfillment directly with the customer as well as other departments within the organization. **Responsabilidades**: - Develop and maintain accurate documentation of department processes. - Research, reconcile and...

  • Sr Buyer

    hace 2 meses


    Querétaro, Qro., México MKS Instruments A tiempo completo

    A Day in Your Life at MKS: Hiring Manager to create summary of job using template below As a Sr Buyer at Procurement Organization, you will partner with all internal areas to give procurement support for all the US plants to bring production material on time at the best cost. In this role, you will report to the Procurement Supervisor. You Will Make an...


  • Querétaro, Qro., México Stryten Energy A tiempo completo

    Overview: The customer service representative is a significant customer facing role within Stryten, with daily communication around orders and fulfillment directly with the customer as well as other departments within the organization. **Responsibilities**: - Develop and maintain accurate documentation of department processes. - Research, reconcile and...


  • Querétaro, Qro., México CBRE A tiempo completo

    **Project Management Sr Analyst** **Job ID** - 190425**Posted** - 28-Oct-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Administrative, Building Management, Construction, Customer Service, Engineering/Maintenance, Facilities Management **Location(s)** El Pueblito - Queretaro - Mexico, Queretaro - Queretaro - Mexico En...

  • Sr Assoc, Credit

    hace 1 mes


    Querétaro, Qro., México Ansell A tiempo completo

    **Sr Assoc, Credit & Collections.Finance & Accounting.Credit & Collections** **-** **(**30007685**)** **Description** Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our...


  • Querétaro, Qro., México Harman International A tiempo completo

    Location: - Queretaro - Querétaro, Mexico - 501/502 Avenida Indust Minera - Job Family: - Quality - Worker Type Reference: - Regular - Permanent - Pay Rate Type: - Salary - JOB ID: - R-37884-2024 **Description & Requirements**: **Position Summary**: Manage and ensure corrective and preventive actions are implemented for the Customer's complaints....


  • Querétaro, Qro., México Eaton A tiempo completo

    Eaton’s Corporate Sector division is currently seeking a Customer Service Representative. **What you’ll do**: The analyst is responsible for supporting Customer Service, eCommerce, Marketing, Operations and Logistics teams. Responsibilities will include, but are not limited to; daily, weekly, and monthly KPI reporting and data analysis, creating weekly...

  • Monitoring Supervisor

    hace 5 días


    Querétaro, Qro., México SG MONITOREO A tiempo completo

    **Job Title**: Monitoring Supervisor **Location**: Querétaro, Mexico **Position Type**: Full-time, rotating shifts **Shift Schedule**: 12-hour rotating shifts: 2 days on (day shift), 2 days on (night shift), 2 days off **Salary**: $14,000 - $15,000 MXN net per month We are seeking a dedicated Monitoring Supervisor to lead and manage service delivery in our...

  • Customer Service Ocean

    hace 2 meses


    Querétaro, Qro., México DB Schenker A tiempo completo

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are **Here to...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ansell A tiempo completo

    About the RoleAnsell is a leading global provider of protection solutions, and we're seeking a Customer Service Supervisor to oversee a team of Customer Service Representatives and Customer Insight Associates. This role is responsible for managing the order lifecycle process for customers across all divisions, ensuring excellence in account management and...


  • Querétaro, Qro., México TRANSPORTES OILSA A tiempo completo

    **Empresa Líder en Autotransporte.** **Solicita Supervisor de operaciones** Experiência mínima de 2 años en puesto similares. Disponibilidad de tiempo Trabajo bajo presión. Zona de trabajo: Querétaro **ACTIVIDADES.** 1. Asignación de unidades a operadores 2. Asignación de ruta 3. Asignación y solicitud de recursos para ruta 4. Asignación...


  • Querétaro, Qro., México Bison Transport A tiempo completo

    **LOGISTICA BISON MEXICO** is a leading company in the logistics and transportation sector, recognized for its commitment to excellence in service and the professional growth of its collaborators. With a history of success in the market, we provide a dynamic and collaborative work environment in the heart of Querétaro, Querétaro. As part of our focus on...

  • Accounting Supervisor

    hace 2 meses


    Querétaro, Qro., México Eaton A tiempo completo

    Eaton’s Corporate Sector division is currently seeking a Accounting Supervisor. **What you’ll do**: Supervise the Accounting Processes for the GFSS, coordination of supporting team. Conduct the monthly closing process. Perform Balance sheet Review, Maintain SOX and Internal Audit compliance as required. Perform and Coordinates monthly balance sheet...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ansell A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Supervisor to join our team at Ansell. As a key member of our customer service team, you will be responsible for overseeing the order lifecycle process for customers across all divisions, ensuring excellence in account management and customer relationships.Key...


  • Querétaro, Qro., México MANN+HUMMEL A tiempo completo

    SUPERVISOR DE MATERIALES Queretaro, Mexiko | Logistik | Berufserfahrene | Unbefristet | August 28, 2024Job Description - Role Summary- Asegurar, validar y dar seguimiento a temas relacionado con los embarques de cliente en tiempo y forma, correcta emisión de ASN, comunicación efectiva con el equipo, seguimiento de inventarios de Finishe Goods.- Main...

  • Sr Buyer

    hace 4 semanas


    Querétaro, Qro., México MKS Instruments A tiempo completo

    A Day in Your Life at MKS: As a Senior Buyer at MKS, you will partner with Procurement, Engineering, Planning, Quality, Commodity teams to purchase material at the best cost, on time, with the best quality (ex. develop, support, execute, purchase, contribute, etc.). In this role, you will report to the Procurement Supervisor. You Will Make an Impact By: -...


  • México, Qro. Yanfeng Automotive A tiempo completo

    The Senior Advanced Quality Engineer (Sr AQE) is responsible for fulfilling the quality related deliverables in accordance to PRP. In addition to PRP, the Sr AQE must fulfill customer specific requirements related to quality. Overall, the Sr AQE collaborates with the cross-functional team responsible to reach customer requirements and...

  • Sr Buyer

    hace 7 días


    Querétaro, Qro., México MKS Instruments A tiempo completo

    A Day in Your Life at MKS: As a Senior Buyer at MKS, you will partner with Procurement, Engineering, Planning, Quality, Commodity teams to purchase material at the best cost, on time, with the best quality (ex. develop, support, execute, purchase, contribute, etc.). In this role, you will report to the Procurement Supervisor. This position will require...