Guest Experience Agent

hace 1 semana

Ciudad de México Midtown Stays A tiempo completo

**COMPANY DESCRIPTION**
Midtown Stays manages a portfolio of short-term rental properties in Midtown and Downtown areas that are rented on a nightly basis. Since November of 2015 we have successfully accommodated over 20,000 guests throughout three cities in the USA with excellent reviews and are quickly expanding. We cater to business travelers and leisure traveler’s alike that are looking for consistent accommodations and prefer our properties over those they would find at a hotel.

**OUR COMPANY CULTURE**
- We are a fun, young company growing quickly
- We value open communication and adding in humor whenever possible
- Our team is spread out over the USA so each member is self driven and empowered to handle their own responsibilities without being micro-managed

**JOB DESCRIPTION**: **Please note, this is a work-from-home-position**

**NORMAL EVERYDAY TASKS WILL INCLUDE**:

- Guest communications: answer questions, resolve disputes, process refunds, monitor reviews and communicate with team to resolve any issues
- Book new Reservations as well as process date alterations and cancelations
- Management and supervision of all current and future properties acquired
- Assistance onboarding new properties and acquiring necessary information
- General property and market research

**REQUIRED HOURS**:
*7:00AM - 3:30PM CST in USA (8 hours a day)
*Thursday - Monday (five days a week)

**REQUIREMENTS**:
*Fluent in written and spoken English (You will be speaking to guests on the phone occasionally)
*Access to stable high-speed Internet and a backup source in case of outages

COMPENSATION:
US $640 / MONTH

1. How would you respond if a guest asked you to refund them their entire 3-night reservation because they were unhappy with the cleanliness of their rental? (but they didn't mention anything to us during their stay)

2. If one of our guests sent us a message saying that the neighbor (who is also one of our guests in another one of our properties) was being too loud at night, how would you go about resolving the issue?

Please let me know what questions you have, I look forward to hearing from you Gina

Pay: Up to $11,750.00 per month

COVID-19 considerations:
This is a work-from-home position.

**Language**:

- English (required)

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