Assistant Collections Manager

hace 3 semanas


Ciudad de México GoodLeap A tiempo completo

**Position Summary**:
***
The Assistant Collections Managers primary function is to coach, train and develop collectors into strong negotiators while providing an excellent customer experience. The Assistant Manager must be able to effectively motivate collectors, to ensure high morale, and be able to achieve monthly goals.

**About GOODLEAP**:
We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless.

We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the home improvement industry and protecting our only planet.

As part of our world-positive initiative, we are also the official sponsor of GivePower - a foundation that uses solar-based solutions to power life’s basic needs for people in developing regions of the world.

If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, join us.

Learn more about our perks and culture
- Competitive pay
- Comprehensive benefits package

**Essential Job Duties and Responsibilities**:

- Monitor, train and develop collectors to maximize results while ensuring all policies and procedures are followed.
- Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores.
- Motivates collectors to achieve success and creates a team atmosphere.
- Audits collection activities to ensure maximum results and partners with leadership to recommend changes to enhance the strategies to help lower delinquency.
- Conducts daily/weekly/monthly call calibrations, account reviews, and performance reviews with all direct reports.
- Manages workload (queues and dialer campaigns) to ensure daily/monthly targets are achieved.

**Required Skills, Knowledge and Abilities**:

- Excellent project management skills and a positive attitude
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Creative and analytical thinker with strong problem-solving skills
- Must demonstrate exceptional verbal and written communication skills
- Must demonstrate ability to communicate effectively at all levels of the organization
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Ability to motivate others to achieve maximum results
- Ability to drive results with geographically dispersed team

**Experience Required**:

- Minimum 5 years of experience in collections, financial services or relevant field
- Minimum 3 years of experience in a consumer collection management role
- Minimum 3 years of call center management experience
- Advanced proficiency with computer functions with MS office suite strongly preferred
- Ability to lead or manage 10-15 high performing front line representatives
- Exceptional communication skills including verbal, written, one-on-one and team
- Knowledge of collection industry regulations
- Ability to collaborate across departments to resolve customer concerns
- Strong leadership skills to motivate employees to achieve success
- Excellent problem solving skills
- Goal oriented focusing on both short and long term visions
- Understanding of good collection practices and procedures
- High School Diploma or GED Required
- Bilingual preferred (English/Spanish)

**Location**: Mexico City, Mexico
**Compensation**: MXN $35,000 - 50,000/month DOE

**Additional Information Regarding Job Duties and Job Descriptions**:
***
- GD

LI-POST



  • Ciudad de México GoodLeap A tiempo completo

    **Position Summary**: The Assistant Collections Managers primary function is to coach, train and develop collectors into strong negotiators while providing an excellent customer experience. The Assistant Manager must be able to effectively motivate collectors, to ensure high morale, and be able to achieve monthly goals. **About GOODLEAP**: We provide...

  • Case Manager Assistant

    hace 4 semanas


    Ciudad de México eCustom Solutions A tiempo completo

    Job Description: We are seeking a dedicated and proactive Case Manager Assistant to join our team. As a Case Manager Assistant, you will provide crucial support to the Case Manager in handling various aspects of cases, from intake to preparing the file for demand. **Responsibilities**: - Assist case managers with a range of administrative duties. - Obtain...

  • Collections Analyst

    hace 4 semanas


    Ciudad de México SoftwareONE A tiempo completo

    Job Function: Finance Why SoftwareONE?: The role: The ** Collections Analyst** fulfills an integral transactional and reporting function in the Finance department of SoftwareONE. The primary function of this role will include reaching out to our customers for payment information, however this role also partners closely with colleagues in Accounting and...

  • Collections Manager

    hace 3 semanas


    Ciudad de México Solvento A tiempo completo

    Solvento is the Fintech that is building payment and credit infrastructure for the on-the-road freight industry in Mexico. Solvento's platform uses Artificial Intelligence to validate PODs, invoices, and accessorial charges, helping to reduce errors and fraud in freight payments. Solvento offers carriers the option to collect their invoices...


  • México Flexible Warehousing Solutions A tiempo completo

    **Duties and Responsibilities**: - Manage Accounts Receivables for the branch, which includes “Daily” follow up on collections to make sure that customers are paying according to their payment terms, this includes local accounts as well as National or Global accounts. Follow up includes daily contact with customers & KN employees involved in a specific...


  • Ciudad de México Citi A tiempo completo

    The Collections Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...

  • Collections Sr Analyst

    hace 2 semanas


    Colonia Lomas de Chapultepec, México SGS A tiempo completo

    Company Description We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. **Job Description**: - Contact...

  • Executive Assistant

    hace 4 semanas


    Ciudad de México Sur A tiempo completo

    We are looking for an Executive Assistant to perform a variety of administrative tasks and support our company’s senior-level managers. Executive Assistant’s responsibilities include managing calendars, making travel arrangements and preparing expense reports. To be successful in this role, you should be well-organized, have great time management skills...

  • Collections Sr Analyst

    hace 4 semanas


    Colonia Lomas de Chapultepec, México SGS A tiempo completo

    Company Description We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. **Job Description**: - Contact...


  • México Unilever A tiempo completo

    Procurement Assistant Manager page is loaded Procurement Assistant Manager Bewerben locations Col. Bosques de las Lomas, Mexico time type Vollzeit posted on Gestern ausgeschrieben job requisition id R-77786 PROCUREMENT ASSISTANT MANAGER Function: Procurement Logistics Location: Mexico – Bosques WL: 1C PROCUREMENT LOGISTICS LATAM ...


  • Ciudad de México Novoquad Inc A tiempo completo

    Objectives: Assist with sales daily work and other related work. Work for a US company. Qualifications: - B2B Sale admin/assistant experience - Spanish and English language skill is a requirement - Microsoft skills Key Responsibilities: - Responsible for South America customer communication in the early stage of the entire sales process. - Assist...


  • Ciudad de México Novoquad Inc A tiempo completo

    Objectives: Assist with sales daily work and other related work. Work for a US company. Qualifications: - B2B Sale admin/assistant experience - Spanish and English language skill is a requirement - Microsoft skills Key Responsibilities: - Responsible for South America customer communication in the early stage of the entire sales process. - Assist...


  • Ciudad Juarez, México EMPRESA MAQUILADORA IMPORTANTE_ A tiempo completo

    **EMPRESA MAQUILADORA IMPORTANTE_** **Solicita**: **Plant Manager Executive Assistant** **Descripción y Requisitos** Responsible for supporting the Plant Manager in various administrative tasks such as agenda coordination, organizing and executing assigned projects, preparation of reports and presentations. - General activities: - Agenda coordination -...

  • Operations Manager

    hace 3 semanas


    Ciudad de México Stori Card - MX A tiempo completo

    The Role: The Manager of Operations drives a critical area responsible for the operation processes behind the outstanding balances of our cardholders. This role requires a specific set of skills that includes analytical reasoning, customer understanding, and management of big operational teams. Main responsibilities: Responsable of establishing and...


  • Ciudad de México Virtual Hero A tiempo completo

    Job Title: Bookkeeper and Admin Assistant (Bilingual - English/Spanish)Position Overview: We're seeking a bilingual Bookkeeper and Admin Assistant to support our property management team. The ideal candidate will assist with administrative tasks, tenant communications, and bookkeeping responsibilities using rent manager software.Responsibilities:- Provide...

  • Sales Support Assistant

    hace 4 semanas


    Ciudad de México Cambridge University Press & Assessment A tiempo completo

    **Sales Support Assistant** **Salary**:120,900 - 143,550 MXN **Location: Mexico City** **Contract: Permanent** We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We are looking for a Sales Support Assistant to join our friendly team based in...


  • Ciudad de México Levi Strauss & Co. A tiempo completo

    Assistant Manager, Wholesale Digital Marketing, Dockers page is loaded Assistant Manager, Wholesale Digital Marketing, Dockers Apply locations Office, Mexico, D.F., Mexico time type Full time posted on Posted 2 Days Ago job requisition id R-0117515 JOB DESCRIPTION You’re an original. So are we. We’re a company of people who like to forge our own...


  • Ciudad Juarez, México Design Group Americas A tiempo completo

    **WHO IS DESIGN GROUP?** Design Group Americas is one of the U.S. leaders of gift packaging, crafts, décor, and creative play products with a portfolio of over 50 national brands, sold nationwide and around the globe in the mass, middle and specialty markets. We are proud to serve the best and biggest retailers in the market like Amazon, Walmart, Target,...

  • Operations Assistant

    hace 4 días


    Ciudad de México, Ciudad de México Sagan A tiempo completo

    Job Title: Operations Assistant - LatamLocation: Remote (EST Timezone)Working Schedule: Monday - Friday, 9 AM to 6 PM ESTJob Description:At our organization, we buy and improve companies, helping them grow and succeed. We need an Operations Manager who is quick, detail-focused, and good at handling many tasks at once. This role is perfect for someone who...


  • Colonia Bosques de las Lomas, México Unilever A tiempo completo

    **PROCUREMENT** ASSISTANT MANAGER**: **Function**:Procurement Logistics **Location**: Mexico - Bosques **WL**:1C **PROCUREMENT LOGISTICS LATAM** Procurement Logistics is part of a Global Procurement Organization within Unilever that works closely with Customer Operations Organization. The Procurement Logistics Team in Latin America is responsible for...