Client Solutions Technical Coordinator

hace 2 meses

Monterrey, México Socaps A tiempo completo

**Main goals**:

- Managing clients’ expectations, addressing inquiries, concerns, and requests in a timely and professional manner related to equipment failures and warranties.
- Solve problems encountered in clients’ relationships; Ensure that the help desk 24/7 is working properly.
- Technical support to customers and definition of the correct resource for remote or local support.
- Technical visit to customers when necessary to better define offers and control ongoing services.
- Responsible for defining technicians’ travel dates and even the absorption of activities according to the budget.
- Direct management of Field Service Technicians and Field Engineers.
- Definition, validation and management of third-party companies for technical support.
- Participation in the preparation and control of the sales budget for technical services.
- Management of Retrofits and Services execution on the field.
- Promoting sales of Service, Ports, and Retrofits, in plenty of cooperation with external sales team.
- To assure the delivery of ports, retrofits, and service in a proper time.
- Working with marketing area to promote programs and case studies to our customers.
- Management of Maintenance Programs (Service Agreements).

**Mandatory Skills**:

- Degree in Mechanical, Electrical, or Automation Engineering.
- At least 7 years of direct experience in managing client service and team members.
- Service-oriented with the ability to handle client inquiries.
- Natural leader, which enables the team development.
- A problem-solving skills person with the ability to think out of the box.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Detail-oriented and a commitment to delivering a high level of client satisfaction.
- Ability to work well in a team and independently.
- Sales skills related to After Sales (Ports, Service, and Retrofit/modernization).
- Hands-on person to build the internal process of the area.
- Available to travel 30% of the time in the Latin America area.
- Spanish and English mandatory.

Pay: $39,000.00 - $50,000.00 per month

Application Question(s):

- Are you willing to travel 30% of the time in Latin America?
- Do you have a degree in Mechanical, Electrical, or Automation Engineering?
- How many years of experience do you have in managing client service and team members?
- Describe your sales skills related to after sales

**Experience**:

- managing client service and team members: 7 years (required)

**Language**:

- English (required)

Willingness to travel:

- 50% (required)

Work Location: On the road

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