Product Support Analyst

hace 3 semanas


Iztapalapa, México Infor A tiempo completo

General information- Country
- Mexico
- City
- Mexico City
- Job ID
- 39657
- Department
- Customer Support
- Experience Level
- ASSOCIATE
- Employment Status
- FULL_TIME
- Workplace Type
- Hybrid
- Description & RequirementsA Day in The Life Typically includes.
- Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
- Involved in any additional follow up, testing and troubleshooting.
- Manages workload effectively following Support Procedures.
- Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
- Contributing and maintaining information in the Support knowledge base.
- Developing product knowledge in the specific ERP product and identifying areas for further specialization.

Required skills:

- Customer focus and effective communication skills.
- Analytical skills to analyze data research and solve diverse functional issues.
- Team player with the ability to build strong peer and interpersonal relationships.
- Fluent in English.
- Knowledge of ERP software.

Preferred skills and experience:

- Bonus point for previous working experience in Production, Logistics and/or IT Support.
- About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
- Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
-At Infor we value your privacy that’s why we created a policy that you can read here.



  • Iztapalapa, Ciudad de México Infor A tiempo completo

    General information- Country Mexico City Mexico City Job ID 3965 Department Customer Support Experience Level ASSOCIATE Employment Status FULL_TIME Workplace Type Hybrid Description & RequirementsA Day in The Life Typically includes. Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability....

  • Business Support Analyst

    hace 2 semanas


    Iztapalapa, México Valsoft and Aspire Operating Group A tiempo completo

    **Business Support Analyst - Remote - Mexico** **We are hiring at ICL Systems for a driven and analytical Business Support Analyst to join our growing team in Mexico!** For over three decades, ICL has been the leading provider of product visibility and invoice audit platforms for the automotive supply chain and beyond. Our commitment to delivering...

  • Sales Support

    hace 6 días


    Iztapalapa, México CONAGRA A tiempo completo

    Conagra tiene una cultura inclusiva con el mayor impacto y energía en la industria de alimentos. Nuestro equipo es diverso y adopta el debate para desafiar las condiciones actuales del mercado/negocio. Somos respetados por nuestras extraordinarias marcas, grandes productos, excelentes márgenes y por la consistencia de nuestros resultados. Conagra Brands,...


  • Iztapalapa, México Toku A tiempo completo

    Estamos en búsqueda del mejor Product Operations Analyst para nuestro equipo de Expansión. Buscamos a alguien que se sienta cómodo en un ambiente ágil y dinámico, que capaz de llevar a cabo procesos detallados y hacer análisis para potenciar la mejora de nuestros productos. Este es un cargo de alto impacto y relación con muchas áreas de Toku. -...


  • Iztapalapa, Ciudad de México Citi A tiempo completo

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Sales Support

    hace 5 días


    Iztapalapa, Ciudad de México CONAGRA A tiempo completo

    Conagra tiene una cultura inclusiva con el mayor impacto y energía en la industria de alimentos. Nuestro equipo es diverso y adopta el debate para desafiar las condiciones actuales del mercado/negocio. Somos respetados por nuestras extraordinarias marcas, grandes productos, excelentes márgenes y por la consistencia de nuestros resultados. Conagra Brands,...


  • Iztapalapa, México Hilton A tiempo completo

    Analyst, CALA Brand Performance Support **This role is based at our corporate office in Mexico City, Mexico** This is your chance to be part of an in-house Brand Performance Support team that delivers responsive support to Hotel Leaders across the CALA region (Caribbean and Latin America) with over 210 hotels in the portfolio! As Analyst of CALA BPS, you...

  • Cost Analyst

    hace 3 semanas


    Iztapalapa, México Bosch Group A tiempo completo

    **Company Description** For over a century the name "Bosch" has been associated with forward-looking technology and trailblazing inventions that have made history. Bosch does business all over the world and is active in the most wide-ranging sectors. As a leading supplier in the automotive industry, Robert Bosch is dedicated to improving relationships with...


  • Iztapalapa, México DYOPATH A tiempo completo

    DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...

  • Tax Analyst

    hace 2 meses


    Iztapalapa, México SGF Global A tiempo completo

    Job Summary The Tax Analyst is responsible for reviews complex corporate tax returns and relevant internal reports. The Tax Analyst reviews the statutory fiscal accounts within defined time frames, and teach new members of the Tax team. Additional Responsibilities - Review corporate tax returns and indirect tax returns. - Review statutory fiscal accounts...


  • Iztapalapa, México Odoo, Inc. A tiempo completo

    In Odoo we believe in diversity, inclusion and excellence in customer service. We are looking for passionate people who share our vision and are willing to make a difference This is a great opportunity for anyone looking to learn about software. Recent graduates and people looking to advance in their professional careers are welcome!! **About the...

  • Bilingual Support Analyst

    hace 2 semanas


    Iztapalapa, México Odoo, Inc. A tiempo completo

    In Odoo we believe in diversity, inclusion and excellence in customer service. We are looking for passionate people who share our vision and are willing to make a difference This is a great opportunity for anyone looking to learn about software. Recent graduates and people looking to advance in their professional careers are welcome!! **About the...


  • Iztapalapa, México Citi A tiempo completo

    The Prod Ctrl Lead Analyst is a senior level position responsible for leading efforts that ensure the completeness, accuracy and integrity of the bank's books and records in coordination with the Finance team. The overall objective of this role is to drive efforts to control and support data integrity and general ledger reconciliation, profit attribution and...

  • Tax Analyst

    hace 6 días


    Iztapalapa, Ciudad de México SGF Global A tiempo completo

    Job SummaryThe Tax Analyst is responsible for reviews complex corporate tax returns and relevant internal reports. The Tax Analyst reviews the statutory fiscal accounts within defined time frames, and teach new members of the Tax team.Additional Responsibilities Review corporate tax returns and indirect tax returns. Review statutory fiscal accounts to meet...


  • Iztapalapa, México Zebra Technologies A tiempo completo

    **Remote Work: Hybrid** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...


  • Iztapalapa, México TD SYNNEX A tiempo completo

    **About the role**: This job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite...


  • Iztapalapa, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**: Somos una empresa con más de 100 años en el mercado, nos distingue la calidad en el servicio, altos estándares de calidad y un excelente ambiente de trabajo, te invitamos a integrarte como ingeniero de infraestructura cloud DevOps para administración de los proyectos de la...


  • Iztapalapa, Ciudad de México TD SYNNEX A tiempo completo

    About the role:This job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite visits....


  • Iztapalapa, México Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Iztapalapa, Ciudad de México Reclutamiento IT A tiempo completo

    Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México:Somos una empresa con más de 100 años en el mercado, nos distingue la calidad en el servicio, altos estándares de calidad y un excelente ambiente de trabajo, te invitamos a integrarte como ingeniero de infraestructura cloud DevOps para administración de los proyectos de la...