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Desktop Support Analyst Ii
hace 4 meses
DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.
At DYOPATH, we're excited to have been awarded "Great Place to Work" three years in a row What makes us so great? Our people - we drive DYOPATH's award-winning culture through our collaboration, innovation, and respect for one another.
We believe that:
- You should be able to grow and feel empowered at work.
- You should have fun in a diversified environment and bring your true self to work daily.
- Work-life balance is vital to our positive culture.
We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH
We are hiring a **remote** **Desktop Support Analyst**
At DYOPATH, we offer top-notch benefits, which helped us earn our "Great Place to Work" certificate three years in a row
What you'll get in our benefits package:
- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations - 12 days after the first year
- Anniversary Bonus - 10 days of base salary
- Vacation Premium - 40% first year
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Marriage or Bereavement Time off
- Maternity/Paternity Time off
- $250 monthly stipend for electricity/internet
- Ergonomic chair
**_What will you be doing as a Desktop Support Analyst?_**
- Supporting internal customers by troubleshooting software issues either face to face, over the phone, or through Chat software
- Ensuring excellent service standards and maintaining high customer satisfaction
- Configuring and updating CCTV cameras
- Daily follow up and follow through on tickets
- Track progress of incidents and tasks by utilizing internal or client ticketing software
- Perform server maintenance
- Other duties as assigned
**_Qualifications:_**
- Familiarity with change management (ITIL)
- Be able to perform RCA
- Computer hardware troubleshooting proficiency level: Intermediate-Advanced
- Software troubleshooting proficiency level: Intermediate-Advanced
- CCTV camera experience a plus
- Server Maintenance a plus
- Working knowledge of MS O365 Suite
- Demonstrated ability to communicate orally and in writing
- Advanced English
**_Shift/Pay_**
- 13,500-14,000 pesos monthly
- Monday - Friday, 7:30am - 4:00pm
**Equal Opportunity Employer
