Customer Support Senior Bilingual

hace 2 semanas


Tijuana, México PRINTFUL A tiempo completo

WORK FROM HOME
- HIRING BONUS
- PERSONAL EQUIPMENT PROVIDED.

Under general supervision of CS Management, Customer Support Seniors provide daily work direction to Customer Support Team; maintains internal processes; and performs related duties, as required. Key responsibilities and tasks Mentoring and managing
- Customer Support employees, conducting employee performance review meetings;
- Assisting Customer Support employees on their day to day questions and requests shared in public and private Slack channels as well as in video or audio calls;
- In collaboration with other Customer Support Senior Associates, performing tasks outlined in the CS Senior Daily Task Checklist document on a daily basis;
- Compiling and analyzing various datasets as requested by the Customer Support leadership;
- Working with Customer Support team’s roster scheduling, monitoring employee presence, processing their absence requests and notifications;
- Helping the team to reach the SLAs and targets set by the company’s leadership;
- Assisting with the new hire training;
- Participating in various online meetings with the Customer Support team or leadership, or colleagues from other Printful departments;
- Proposing ideas for improvements in Customer Support related processes, proactively resolving problems encountered where possible;
- Performing other planned and unplanned tasks related to the Customer Support team processes, performance and data documentation as requested by the Customer Support leadership.

**Requirements**:
3 - 5 years CS experience
- ~3 years supervisory experience or leadership experience (preferred)
- US Visa (preferred) Ecommerce knowledge (preferred)
- Tech Savvy English 100% written/spoken High school diploma
- Education level bachelors degree (preferred)
- Excel/Sheets knowledge (Proficiency)
- Documents: VISA

Skills**:Analytical and Problem-solving skills. Self-driven Quick learner Leadership**

**PRINTFUL**:
**Company Profile**:
Printful is one of the world’s leading printing, warehousing, and fulfillment companies—and we’re among the fastest-growing companies in the US. We fulfill and ship custom clothing, accessories, and home & living items for online businesses. Since opening in 2013, over 300K+ business owners have trusted us to turn their ideas into brands and products. We’ve since printed 50M+ items and grown into a team of 1,800+ employees worldwide.

Tipo de puesto: Tiempo completo

Salario: $1,250.00 - $1,300.00 al día

Horario:

- Diurno

Experiência:

- Customer Support Senior: 1 año (Deseable)

Idioma:

- Inglés (Obligatorio)



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