Infra Intmd Tech Analyst

hace 3 semanas

Ciudad de México Citi A tiempo completo

**Role Description**

To ensure operational excellence in the way we solution, provision, instrument, manage and continuously improve Citi’s Technology Infrastructure services. Providing support to platform/ sector-specific business teams by ensuring that the systems and production environment is optimized in accordance with the organizations standards while meeting business and country specific requirements as appropriate

**Key Responsibilites**

**Infrastructure Operations**
- To be accountable for vetting the correctness of the build architecture solution of new projects
- To be accountable for technical requirements of projects lies by liaising with the sector/platform teams
- To establish risk identification & mitigation planning of end to end technology solutions
- To help identify risk resolutions and improvement opportunities and track them to closure through Service Improvement Plans
- To promote adoption of technical / architecture standards to ensure consistency and efficiency across the organization
- To ensure server availability by monitoring servers and highlighting any issues and recommending remedial actions
- To understand risk exposure / situations and recommend remedial actions for issues dues to EOVS/EOL, access restrictions etc.
- To drive efficiency across regions while adhering to region's (country's) data privacy laws, legal frameworks, regional practices etc.
- To be accountable for root cause analysis for complex incidents
- To work in tandem with other sector/Platform Managers to do RCA (Risk control assessments) & decide the resolution
- To review infrastructure for Single Points of Failure (SPOF's) and escalate to correct teams
- To look for capacity related incidents and bring focus to senior management
- To prevent recurrence of issues by analyzing tickets, understand patterns and recommend remedial actions based on global impact of the problem
- To identify processes/procedures that are not congruent with industry standards & suggest improvements.

**Stakeholder Management**
- To collaborate with other sector/platform managers to enable best-in-class service
- To be accountable for identifying business platform/sector specific service improvement plans
- To develop relationships with key internal customers to identify emerging needs

**People Responsibilities (as applicable)**
- To be responsible for self-development by attaining knowledge on cloud computing and ITIL processes (important from a future perspective)
- To mentor and provide training to junior members of the team and effectively & swiftly onboard them
- To foster teamwork & collaboration with team, so as to drive outstanding results
- To be able to work effectively with virtual and remote teams
- To actively contribute towards self-development by creating and following development plans based on development discussions with immediate manager
- To comply with all people related processes as mandated by CTI

**Performance Measures**
- Internal Customer Satisfaction results (as per guidelines)
- Stability of the infrastructure & risk-minimization initiatives
- Identification of architectural/design defects
- Promote highly scalable architecture standards
- SLA adherence
- Tracking and driving cost optimization initiatives
- Publish MIS - exception dashboards etc.
- Cost avoidance - EOL / EOVs analysis etc.
- Project timelines - for special projects undertaken

**Competencies**

**Functional**

Project Management:
Proficient

Technical Knowledge:
Advanced

Processes / Procedures:
Advanced

Customer and Industry Knowledge:
Proficient

Commercial And Financial Acumen:
Proficient

Risk Management:
Proficient

**Leadership and Professional**

Team (People) Leadership:
Foundation

Personal Agility/Continuous improvement:
Proficient

Execution Excellence:
Advanced

Managing Innovation:
Proficient

Change Management:
Proficient

Strategic Orientation:
Proficient

Stakeholder Management:
Proficient

Client Centricity:
Proficient

Effective Communication:
Proficient

Problem Solving and Decision Making:
Advanced

**Feeder Roles**

Operations Engineer Level 2, Solutions Engineer Level 1

**Potential Future Roles**

Operations Manager, Operations Head

**Typical Experience Levels**
- 5+ years’ experience supporting Red Hat LINUX 6 + 7
- 5+ years’ experience in Perl or ksh scripting.
- 3-5 years hands on experience in object oriented programming
- 1-3 years’ experience with Chef
- 1-3 years’ experience with CICD technology/automation
- Expert knowledge of TCP/IP, Unix Clustering, SAN technologies (EMC, Hitachi) and OS security.
- Experience of Design, System Tuning & Performance Improvements on distributed systems.
- Expert infrastructure knowledge with at least 10 years' experience in large mission-critical non-stop environments
- Certification in platform technologies
- Ability to effectively mentor engineers
- Executive communication experience
- Must be able to structure, plan and execute strategic initiatives wi

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