Operations Specialist
hace 2 semanas
**Operations Specialist (Pupil Transportation)**
Location - Remote
**What's in it for you (benefits will vary if not hired for full-time, permanent)**:
- PTO (Minimum 80 hours per year)
- 13 Paid company-wide Holidays
- Please note that you may be required to work on some of the standard paid holidays (e.g. MLK Day or Labor Day) if we have routes running, but you will be compensated by being able to take a day off of your choosing at a later time._
- 401k plan
- An annual $250 stipend to support any home office needs
- Work in an inclusive, caring, and values-driven environment
- Make a critical difference for children, families, and educators
**Weekly Hours: 40 Hours/Week**
**Shift Hours: 10:00 am - 6:30 pm PST**:
- Can work from any time zone, but hours are not flexible_
We are looking for a hyper-organized problem-solver to help design and build route assignments for our drivers that maximize efficiency and ensure all of our students have safe, consistent, reliable rides to and from school.
This position reports to the manager of the region you will specialize in, and you will collaborate regularly with the regional team, other specialists, and the operations team as a whole. You will be supporting different geographic teams in different time zones on a daily, weekly, or monthly basis depending on needs.
**Who you are**:
- Inspired by our mission and values
- Able to exhibit our company competencies at the specialist level (review by clicking here)
- Comfortable with ambiguity and an ever-changing environment
- Comfortable with navigating multiple online platforms
- Results-driven, with a desire to meet and exceed metrics
- Kind, candid, and eager to be helpful to our districts, schools, families, and kids
- Calm but urgent problem-solver; sees solutions where others see problems
- Strong attention to detail and impeccable follow-through
**What you'll do**:
- Process new ride requests from school district partners
- Design and assign routes to maximize efficiency and to meet the needs of drivers, schools, and guardians
- Communicate with school district partners and students' guardians to confirm, and seek feedback on an ongoing basis to ensure routes are running smoothly.
- During on-call hours (2 per day), perform many of the functions of the Coordinator role as needed:
- Manage day-to-day issues from districts, drivers, and families via phone and text, including emergencies and fire drills when necessary
- Process new ride requests and ride cancellations from schools, districts, and other partners
- Manage day-to-day changes in driver or rider assignments, and daily audit of our routing software
- Calculate district pricing and driver pay based on a clear formula and set of rules
- Handle issues that are escalated from Operations Coordinators, including emergencies
- Find substitute drivers when drivers provide more than 24 hours' notice of absence
**Required qualifications**:
- Read, write, and speak English at a proficient level
- At least 18 years old
- Have a working computer with a camera and microphone
- Have a reliable internet connection
- Exhibits specialist level or higher competency level on all Core Competencies
**Preferred qualifications**:
- Strong knowledge of pupil transportation industry processes and regulations
- Experience in high-volume routing
- Experience in customer service
- 1 year of full-time remote work experience (remote experience related to COVID or hybrid does not meet these criteria)
- 1 year of routing experience
**Start date: ASAP**
**About Us**:
We eliminate transportation as a barrier to children's success. We do this by mobilizing outstanding adults who want to have a positive impact on children. Our drivers transport many school-age students experiencing homelessness, living in foster care, living with mental or emotional special needs, or other circumstances that make traditional yellow school buses a poor transportation option. That's where we come in.
We match each student with a part-time driver who takes that student to and from school every day. Many of our drivers are current or former teachers, nurses, nannies, babysitters, personal caregivers, nursing home aides, social workers, parents, and grandparents who are eager to be a positive influence in their students' lives.
**O**ur Values**:
**Kids First**:We can spend 100+ hours a year driving each child; we make those hours count. We recruit compassionate adults who are motivated to be a positive presence for kids. We strive to match the same driver with the same children indefinitely. At the end of the day, our company exists to provide a crucial service to children and families.
**Excellence Everywhere**:We bring the same high level of urgency and quality to every child and
every partner. We care equally about districts where we serve hundreds of students and districts where we serve just one. We work hard to reach our goals in a way that is both efficient and effective, and we hold o
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