Customer Service Specialist
hace 2 días
**Company Description**
Join an exciting new start-up company focused on using the most reliable AI Engine to revolutionize logistics operations. Actionable insights and real-time predictions for reliability, efficiency, transparency, and cost savings. This is why a cool pack of innovators and problem-solvers got together to fix the ongoing supply chain challenges across the globe. Our mission is simple - to bring supply and demand much closer together through intelligent data analytics, automated workflow, and continuous process improvements.
**Role Description**
This is a full-time on-site role for a Customer Service Operations Specialist in our Mexico City office. The Customer Service Operations Specialist will be responsible for day-to-day tasks associated with customer service operations including handling customer inquiries and issues, measuring and improving customer satisfaction, and developing and implementing service strategies that optimize the customer experience.
As a Customer Service Operations Specialist, you will
- Manage operations of shipment pick up and deliveries
- Learn the company’s system to be able to provide services and communicate effectively with stakeholders
- Maintain operations standard operating procedures and templates
- Solve day-to-day issues related to various stakeholders
- Train carriers/drivers, customers’ operations personnel including receiver’s warehouse staff
- Work with carriers/truck drivers, customers’ operations personnel, and receivers’ warehouse staff
- Manage collection and delivery of documentation
We’re looking for someone who has:
- Knowledge of last mile logistics processes
- Experience in industries with high logistics component such as 3PL, retail and manufacturing
- Strong communication, interpersonal, and conflict resolution skills
- Critical thinking, problem-solving and attention to details skills
- Project management skills preferred
- Flexible thinking, including the ability to pivot and try new approaches when faced with challenges
- Planning and documentation skills
- Ability to work on multiple projects in various stages simultaneously
- Experience with KPIs and operational data analysis
- Experience with MS 365 suite of products
- Desire to work in a fast-paced, high-energy environment
- Ability to prioritize and demonstrate relentless discipline in achieving goals
- Strong ownership, bias for action, and willingness to roll-up your sleeves to get the job done
- Good written and verbal Spanish communication skills plus able to communicate in English preferred
- Experience in a B2B environment with unique and varied customer needs
- Good organization, flexibility, and reliability to deal with different customers’ needs
**Benefits**:
- Opportunities for advancement
- Employee stock options
- Competitive compensation packages and benefits
**Experience**:
- supply chain: 3 years (preferred)
- customer service: 5 years (required)
Work Location: In person
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