Remote Job

hace 1 mes

Tlahuac, México InterContinental Hotels Group A tiempo completo

**Role Purpose**

An expert in providing travel advice and solutions. A critical customer touch point for delivering on our IHG brand experience. Be a brand champion, taking pride in using every customer interaction to educate guests about our brands and products. Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty. Passionate for learning and developing themselves to be the best in an ever-evolving role.

**Key Accountabilities**
- Provide an industry-leading reservation solution in English and one or more language for all contacts
- Champion Brand Hearted behaviors by demonstrating knowledge, passion and pride.
- Embrace the global and cultural diversity of our guest and business needs.
- Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management despite difficulties or obstacles.
- Build rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience.
- Inspire loyalty through personalized and efficient service driven by the guest’s needs.
- Uses creativity to proactively find solutions to drive results; takes accountability and listens to ideas and feedback of others.
- Manage time effectively (including adherence to assigned schedule, attendance, break time compliance etc.)
- Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience.
- Work effectively by understanding, trusting and using tools and information appropriately.
- Self-motivated, positive, "want-to" attitude with a willingness to take on new challenges. Actively participates in company initiatives, training and events.
- Take ownership of personal development while aligning with team priorities and company goals.
- Embracing change and adjusting well to evolutions in situation and task while sensitively responding and supporting others through change.
- Understand and consider the impact of own actions on self and others (colleagues, guests, and hotels, etc.)
- Seek opportunities to improve individual and team performance. Help team and colleagues stay motivated and deliver on goals.
- Support and demonstrate IHG’s company values and ways of working.
- Willingly deliver on additional tasks as assigned.

**Key Skills & Experiences**

Education : Some secondary school, high school diploma preferred but not required

For Mexico : High school diploma as a minimum; college degree in Tourism or similar preferred

Experience:
Previous call center experience in a sales capacity (non-scripted environment) or other call handling experience preferred.

Hotel/travel experience desired.

Technical Skills:

- Strong customer service and sales skills, with the ability to balance sales with service;
- Strong bilingual communication skills - listening, written, verbal.
- Social intelligence - empathy, self-awareness, cultural sensitivity
- Ability to customize generic information;
- Strong web-based navigation skills;
- Ability to embrace technological and organizational changes;
- Embrace evolving call and contact types, adopt new tools and processes;
- Efficient and accurate data capture
- Ability to use tools and resources to represent the geographical needs of the caller.
- Basic software and hardware trouble shooting.

Physical Requirements:
Work is performed remotely (work from home in Mexico). Legal authorization is required to work on Mexico.

  • Consultor Remoto para Eua-pago en Dólares

    hace 1 mes

    Tlahuac, México Pyramid Dynamics S de RL deCV A tiempo completo

    BUSCAMOS CONSULTORES REMOTOS PARA NUESTROS CLIENTES DE ESTADOS UNIDOS DE AMERICA. Tenemos más de 50 posiciones abiertas!!!! - 100% trabajo remoto - Pago en dólares - trabajo lunes a viernes - jornada de 8 horas - pago mensual - Contrato inicial 1 año PROYECTOS DISPONIBLES INGENIEROS ESPECIALISTAS EN DISTINTAS AREAS COMO: - Java - Automatización de...

  • Desarrollador Líder

    hace 1 mes

    Tlahuac, México Founders Worksshop A tiempo completo

    **Vacante para la empresa Founders Worksshop en Remoto - Cuauhtémoc, Ciudad de México**: **Sobre Founders Workshop** **_ Founders Workshop_**es una empresa con sede en Arizona. Creamos aplicaciones web y móviles para fundadores no técnicos de startups tecnológicas. Nos asociamos con nuestros clientes para proporcionar exactamente lo que necesitan para...

  • Desarrollador Web React/ Css

    hace 1 mes

    Tlahuac, México Founders Worksshop A tiempo completo

    **Vacante para la empresa Founders Worksshop en Remoto - Cuauhtémoc, Ciudad de México**: **Sobre Founders Workshop** **_ Founders Workshop_**es una empresa con sede en Arizona. Creamos aplicaciones web y móviles para fundadores no técnicos de startups tecnológicas. Nos asociamos con nuestros clientes para proporcionar exactamente lo que necesitan para...

  • Accountant (Remote Work)

    hace 4 semanas

    Tlahuac, México Gordian Staffing A tiempo completo

    **Description**: **Gordian Staffing, A New Way of HR** We specialize in aiding small and medium-sized enterprises in the US and Canada, making business more accessible through specialized services and top-tier people solutions. Our relentless pursuit of growth empowers organizations to achieve superior results in their markets consistently. Our client is a...

  • Remote DevOps/infrastructure Developer

    hace 4 semanas

    Tlahuac, México Truvity A tiempo completo

    Company Description **About Truvity** We’ve worked in the FinTech/RegTech/LegalTech for over seven years, testing and using new technologies and the latest innovations. During this time, we noticed that the World would be more digital and remote. EU has new regulations on electronic identification and trust services for all electronic transactions. By...

  • Java Developer with Db2 Database

    hace 1 mes

    Tlahuac, México BSL consulting LLC A tiempo completo

    **Job Role: Java Developer with DB2 Database** **Location: Mexico City (2-3 days Onsite/Week)** **Job Type: Full Time(Permanent)** **Qualification**: 5-6 Years years of IT experience Experience with DB2 database Pay: $40,000.00 - $50,000.00 per month Application Question(s): - Willing to work in a Hybrid(2-3 days Onsite/Week) role in Mexico...

  • Software Engineering Team Lead

    hace 1 mes

    Tlahuac, México dLocal A tiempo completo

    **Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...

  • Client Success Representative

    hace 1 mes

    Tlahuac, México Proliance General Contractors A tiempo completo

    **Proliance General Contractors**: **Client Success Representative (Remote)**: **Proliance General Contractors** is a licensed general contracting firm specializing in roofing, siding, solar, and windows. With over 50 years of combined experience, we are committed to providing exceptional service, professional installations, and exceeding client...

  • Recruiter

    hace 1 mes

    Tlahuac, México Sagan A tiempo completo

    **Job Title: Recruiter** **Location**:Remote (PST Timezone) **Working Schedule**: Monday - Friday, 7 AM to 3 PM PST **Responsibilities**: - Develop comprehensive job descriptions for client businesses. - Post job descriptions on various platforms, including job boards and social channels. relationships. - Provide excellent customer support to clients,...

  • IT Specialist

    hace 1 mes

    Tlahuac, México Perfetto Traveler A tiempo completo

    **Job description** **IT specialist (part-time/on call)** **RESPONSIBILITIES**: - Manage databases and networks. - Review diagnostics and assess the functionality and efficiency of systems. - Support the team in software implementation (ManageYourTrip, QuickBooks payments system, etc.) and in communication with the software representatives. - Manage the...

  • Voice Recognition Support Technician

    hace 1 mes

    Tlahuac, México OPTUMUS MDT A tiempo completo

    About the Job Optumus MDT is a USA-based healthcare technology company. We are looking for an individual who has very strong problem-solving skills and a passion for cutting-edge innovations and technology within the world of healthcare technology. **Voice Recognition Support Technician (Bilingual)** **Responsibilities**: - Training: Training new and...

  • Customer Servise Associate

    hace 5 días

    Tlahuac, México Allianz Partners A tiempo completo

    **Actividades**: Estarás a cargo de la atención en temas de asistencia de una manera amable, respetuosa y eficaz para lograr asegurar la correcta atención al cliente **Requisitos**: Experiência previa en atención al cliente - mínimo 1 año. (Indispensable) **Te ofrecemos**: Sueldo Bruto de $8,900. Vales de despensa de $1,400. Prestaciones de ley...

  • Clinical Team Lead

    hace 1 mes

    Tlahuac, México Fortrea A tiempo completo

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...

  • Executive Assistant

    hace 1 mes

    Tlahuac, México Sagan A tiempo completo

    **Job Title: Executive Assistant** **Location**:Remote (EST Timezone) **Work Schedule**: Monday - Friday, 9 AM to 5 PM EST **Job description**: As an Executive Assistant, you will play a crucial role in our team, supporting executives with various tasks to ensure smooth operations. Your responsibilities will include maintaining and updating our CRM,...

  • Business Analyst

    hace 1 mes

    Tlahuac, México STRATIS A tiempo completo

    **Empresa internacional de giro financiero** en la **CIUDAD DE MEXICO**, solicita de manera urgente **BUSINESS ANALYST** Skills Required: - Ing en Sistemas Computacionales, Computación o afin - **Conocimiento de procesos de banco y casa de bolsa, TI**: - **Experiência en banco, en las áreas de mercado de capitales y derivados.**: - **Experiências en...

  • Operations Manager

    hace 4 semanas

    Tlahuac, México Sagan A tiempo completo

    **Job Title: Operations Manager (E-Commerce) - LatAm** Location: Remote (PST Timezone) Work Schedule: Monday to Friday, 9:00 am to 5:00 pm - Full-time **Job Overview**: **Responsibilities**: - Daily management and oversight of our e-commerce platforms, ensuring operational excellence. - Collaborate with leadership to formulate and execute strategies for...

  • Angular Developer

    hace 4 días

    Tlahuac, México Syncreon Consulting A tiempo completo

    **Company Description** We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are...

  • Manager Accounting

    hace 1 mes

    Tlahuac, México Fiserv, Inc. A tiempo completo

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Sysadmin Workday

    hace 1 mes

    Tlahuac, México Inclusion Cloud A tiempo completo

    **About the job SysAdmin Workday** **Position Summary**: The Sr. Systems Administrator, Workday is responsible for the data integrity, maintenance, reporting, and training for all Human Resources Information Systems and will support other Financial ERP systems within all levels of the organization. **Primary Accountabilities**: **Technical (70%)** - Ensure...

  • Soporte Cat

    hace 1 mes

    Tlahuac, México PPG Industries A tiempo completo

    You will report to Supervisor CAT, you can work home and office #LI-Hibryd based on our office in State of Mexico. **Key Responsibilities** - Support to stores problems POS remote and telephone - POS user training and telephone advice - Call control and coordination of problem solutions to PPG Comex - Technical skills to support user requests independently...