Client Success Representative

hace 1 mes

Tlahuac, México Proliance General Contractors A tiempo completo

**Proliance General Contractors**:
**Client Success Representative (Remote)**:
**Proliance General Contractors** is a licensed general contracting firm specializing in roofing, siding, solar, and windows. With over 50 years of combined experience, we are committed to providing exceptional service, professional installations, and exceeding client expectations. Our core values of **Care, Honor, Accountability, Maximum Impact, and Positivity** drive our dedication to delivering high-quality solutions to our clients' exterior remodeling needs.

We seek a dedicated **Client Success Representative **to join our team and play a pivotal role in providing positive brand interaction. By earning our client's trust and loyalty, you will contribute to our revenue, velocity, and client happiness goals.

**Responsibilities**:

- Communicate the expectations of the claims process clearly to impact revenue and client satisfaction.
- Accurate recording of client interactions and appointments in the CRM.
- Timely collection of funds from clients through effective communication.
- Scheduling insurance adjuster appointments and managing calendar efficiencies.
- Clearly communicating the claims process to clients at key milestones.
- Exercising sound judgment in managing denied claims and re-inspections.
- Keeping tasks in the CRM current to maintain job velocity.
- Build rapport and trust with clients to foster long-term brand loyalty.

**Qualifications**:

- Proven experience in a client-facing role, demonstrating excellent communication and interpersonal skills.
- Ability to build value, negotiate, and close effectively.
- Strong client service orientation.
- Adaptable to new responsibilities and dynamic environments.
- English proficiency in both written and verbal communication is a must.
- Strong problem-solving abilities and a proactive approach to addressing client needs.
- Ability to thrive in a fast-paced, deadline-driven environment while maintaining attention to detail.
- A passion for delivering exceptional service and a genuine interest in building long-term client relationships.
- Proficiency in CRM software and Microsoft Office suite.
- Detail-oriented with strong communication skills.

**Salary and Benefits**:

- Competitive salary range: $7 - $10 per hour, commensurate with experience.
- Payment through the Beam platform.
- Self-development resources including Proliance University and D2D University
- Mentorship, coaching, and regular training.
- Opportunities for daily role play and continuous improvement

**Work Schedule**:

- 8-hour day shift from 9 am to 6 pm CST with a 1-hour lunch break.

Additional Benefits
- Self-development resources including Proliance University and D2D University
- Opportunities for daily role play and continuous improvement.
- Mentorship, coaching, and regular training.

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