Customer Success Manager

hace 3 semanas

Guadalajara, México Hewlett Packard Enterprise A tiempo completo

Customer Success Manager

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**_ Job Family Definition:_**

The Customer Success Manager (CSM) holds a key role in the customers’ digital transformation journey. Partners with HPE account team’s strategic customers to understand their business objectives, project priorities, and consumption outcomes, orchestrating their adoption journey to optimize their experiences with HPE's portfolio.

The CSM is on a mission to proactively guide customers in amplifying the consumption of HPE solutions, achieving increased metering outcomes, and ensuring realizing the maximum value from their investment. The CSM is responsible for delivering enjoyable experiences for the customers throughout their journey with HPE: from onboarding to activation, to the adoption of HPE's offerings, as well as advocacy resulting in increased workload-led consumption, higher revenue outcomes, overall account growth, and customer loyalty.

Maximizes the value of as-a-service offerings within the HPE portfolio and guides customers to succeed in achieving their business objectives and outcomes.

Engages and manages the post-sales relationship with the customers, by identifying and helping close opportunities that expand HPE’s portfolio reach within each customer, while delivering incremental business value and an outstanding experience.

**_ How you will make your mark: _**
- Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
- Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from** HPE Aruba Networking Central**.
- Conduct weekly, quarterly and annual customer success plans to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.

**_ About you:_**
- 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management
- Experience working with senior and executive level customer contacts.
- Experience with Gainsight, Totango, and Salesforce a plus.
- Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
- Must possess a proven understanding of cloud-based networking solutions; prior experience with a SaaS solution preferred.
- Strong empathy for customers AND passion for customer success.

Join us and make your mark

mexico

**We offer**:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.

**Job**:
Services
**Job Level**:
Intermediate

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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