Customer Success Manager
hace 1 mes
**About Us**:
Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.
**Position Overview**:
The Customer Success Specialist will play an instrumental role in supporting Customer Success functions by providing strong administrative and implementation support to our team and clients. Our team are highly focused on achieving goals, providing excellent customer service and delivering results, we’re passionate about growing individuals and pathing the way for a successful career. If you’re an ambitious team player with a keen eye for detail and a proactive approach, this is the perfect role for you.
**Key Responsibilities**
- Fulfilling administrative requests.
- Populate, update and manage client sites.
- Evaluate and report on customer satisfaction to Customer Success teams.
- Assist with highly sensitive requests or issue escalations as needed.
- Daily data entry and administration support to the team (previous knowledge of Excel/Powerpoint/Word)
- Daily usage of CRM system (previous knowledge of Salesforce is beneficial)
- Providing support to our existing customers to ensure excellent experience with use of our products
**Required Experience/Skills**
- Experience in administrative work/customer service.
- High energy, positive attitude and passionate about providing excellent customer service.
- Process driven.
- Excellent written and verbal skills.
- Good working knowledge of excel.
- Able to work with mínimal supervision.
- Ability to work in a team as well as individually.
- Thrives in a fast-moving environment with the ability to multitask.
- Professional working proficiency in English is required (and additional language(s) are a plus).
**Preferred Experience/Skills**
- Customer Service/Support/Success experience
- Degree qualified, preferably in relevant fields: bachelor’s in business/languages
Tipo de puesto: Tiempo completo
Salario: $16,000.00 - $28,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Trabajo desde casa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Tipos de compensaciones:
- Bono de productividad
Lugar de trabajo: In person
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