Product Service Specialist

hace 2 semanas

Piedras Negras, México Current A tiempo completo

Company Description

**Job Description**:
Responsible for processing customer warranty claims for luminaire, control and lamp products.
- Collect information from customers concerning product failures.
- Validate warranty claims to help identify quality issues and determine long and short-term resolution of problems.
- Direct failed product returns from customers for analysis
- Provide technical evaluation and root cause analysis on product failures.
- Response any Claim reported before 48hrs
- Log failure data into database for tracking.
- Log all results at Salesforce system
- Response any Claim reported before 48hrs
- Sent by weekly bases the Warranty order report

**Qualifications**:

- Bachelors Degree in Engineering or Similar
- Fluent English
- At least 5 year of experience as a Quality Engineer / Manufacturing or Process Engineer
- Internal Quality Auditor ISO 9001

**Desired Characteristics**
- Knowledge of fundamental electrical and electronic concepts, practices and procedures applied to testing and measurement equipment, operation and troubleshooting.
- Lean experience
- Green Belt experience
- Knowledge at Corrective /Preventive actions
- Customer service
- Traveling availability
- Ability to handle pressure situations and dissatisfied customers.
- As a customer facing position, must be able to communicate with customers with a professional and courteous manner.
- Internal Auditor
- Ability to handle pressure situations and dissatisfied customers.
- Demonstrated leadership, teamwork and communication skills. Must be able to handle multiple priorities, act independently, and use sound judgment.
- Knowledgeable of LED lighting and control products and catalog logic. Able to accurately identify product characteristics and options using ordering number logic.
- Demonstrate PC skills with ERP knowledge and experience in SAP.
- Must possess initiative as a self-starter and perform with mínimal supervision. Positive attitude, strong interpersonal and organizational skills are essential.
- Demostrated problem solving & root cause analisis.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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