Solution Support Engineer
hace 6 meses
FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential
The Opportunity
- “The Solution Support Group is a global team responsible for providing 24x7 upgrade support of the company's Cloud, SaaS, ASP and hosted solutions. Those who excel in this role have the willingness and ability to jump in and learn new technologies as well as move between them quickly. We attract engineers with tenacity, exceptional diagnostic and problem-solving skills, and those looking to contribute to a corporate critical initiative. You’ll have an opportunity to work with a diverse set of enabling platform technologies, supporting FICO’s most critical clients. This role provides the opportunity to develop a deep understanding of our business and work closely with product development, product management, and sales / pre-sales team(s) to deliver significant value to our clients” - Global Solution Support Leader - Sr. Director_
What You’ll Contribute-
- Manage the operations and stability of the environments in accordance with established procedures and best practices, while contributing to continuous improvement within those processes and procedures.- Drive incidents to resolution during scheduled upgrade activities and tasks.- Implement, monitor, refresh, and perform tasks listed in Team Responsibilities on select/key Platform solutions.
What We’re Seeking- Ambitious and self-driven team members with experience working with/on FICO’s platform and components.- Intermediate to advanced RedHat Enterprise Linux (RHEL) experience.- Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, OpenAM). OutSystems a plus.- Knowledge/Experience with cloud computing platforms (AWS) and automation/container management (Kubernetes, etc).- Working knowledge of relational database systems - MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC.- Working knowledge of LDAP design, implementation and networking.- Knowledge and experience administering multi-platform operating system environments (Windows and LINUX).- Working knowledge of Storage Management Solutions (SAN, NAS, etc.).- Working knowledge of networking systems and protocols, firewalls and TCP/IP networks, standards, and architectures. Hands-on knowledge of load balancers and firewalls desired.- Familiarity with ITIL standards and technologies (ServiceNow)- Scripting/programming experience in Puppet, Powershell, PERL,.NET, Python or UNIX Shell a plus.
Our Offer to You- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
LI-MC1
LI-Remote
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.
FICO makes a real difference in the way businesses operate worldwide:
- Credit Scoring — 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.- Fraud Detection and Security — 2.6+ billion payment cards globally are protected by FICO fraud systems.- Lending — 3/4 of US mortgages are approved using the FICO Score.- Anti-Money Laundering — our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We support many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.
Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks
Learn more about how you can fulfill your potential at
-
Solution Support Lead Engineer
hace 3 meses
Guadalajara, México FICO A tiempo completoFICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity - “The Solution Support Group is a global team responsible for providing 24x7 upgrade support of the company's Cloud, SaaS, ASP, and hosted...
-
Solution Engineer/ Pre-sales
hace 6 meses
Guadalajara, México Human Access A tiempo completo¡¡We are looking for Solution Engineer/ Pre-Sales!! Vacancy to work remotely in Guadalajara, travel as required. A video surveillance company is looking for a seasoned, hardworking, smart and overachieving Solution Engineer with proven experience and a passion for selling technology solutions to senior executives. You will be responsible for selling into...
-
Technical Support Engineer
hace 3 semanas
Guadalajara, Jalisco, México Amdocs A tiempo completoJob OverviewAmdocs, a leading provider of software products and services, is seeking a Technical Support Engineer to join their team. This role will provide opportunities to gain valuable experience in software integrative systems and work with advanced technologies.About AmdocsAmdocs helps service providers accelerate their migration to the cloud, enable...
-
Mulesoft Engineer/support
hace 1 mes
Guadalajara, México NTT DATA A tiempo completo**Req ID**: 302235 We are currently seeking a Mulesoft Engineer/Support to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). **Mulesoft Engineer/Support** **As the API Integration AMS Support Analyst, you are responsible for**: - Take ownership of reported issues through to resolution - including troubleshooting, internal communication, and...
-
Software Support Engineer
hace 3 meses
Guadalajara, México amdocs A tiempo completo**Job ID**:192184 **Required Travel**: Minimal **Managerial - No** **Location**:Mexico-Guadalajara (AM)** **Who are we?**: Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication...
-
Base24 Support Engineer
hace 6 meses
Guadalajara, México Diverseteam A tiempo completoSupportBase24 support Engineer Guadalajara MX SYNE/TRANSAMERICA FTE **Thanks & Regards** **Lokesh Sharma** **Senior Technical Recruiter - Recruitment** **Desk Number: 907-921-2004*124** **Phone: 609-245-5311** **Salary**: $14,509.86 - $27,235.73 per month Ability to commute/relocate: - Guadalajara, Jal.: Reliably commute or planning to relocate...
-
IT Support Engineer
hace 6 meses
Guadalajara, México Flex A tiempo completoFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
Solution Architect
hace 6 meses
Guadalajara, México Corporativo Lumston A tiempo completoSolution Architect plays a key role in the design and implementation of architectures that facilitate efficient integration between different systems, ensuring alignment with business objectives. This role is crucial for understanding and defining technical requirements and for ensuring effective solutions that drive strategic...
-
Product Support Americas Engineer
hace 6 meses
Guadalajara, México Sidel A tiempo completoproduct support americas engineer works with all the service and project team in order to support them on technical issues, sales oportunity, FSE intervention support. His experience and high technical skill convert him as a referent in term of technical knowledge about the sidel equipment. **Your Mission**: Product Support "Region" Engineer is part of...
-
Software Engineer
hace 7 meses
Guadalajara, México Eddy Pump Corporation A tiempo completoWe are an international engineering and manufacturing company currently looking for a software engineer. This position will entail the following: - Architect the software approach based on the requirements and specifications. - Participate in peer-reviews of solution designs and related code. - Package and support the deployment of releases. - Develop fixes...
-
Software Support Specialist
hace 3 meses
Guadalajara, México amdocs A tiempo completo**Job ID**:192180 **Required Travel**: Minimal **Managerial - No** **Location**:Mexico-Guadalajara (AM)** **Who are we?**: Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication...
-
Software Support Specialist
hace 2 semanas
Guadalajara, México amdocs A tiempo completo**Job ID**:192181 **Required Travel**: Minimal **Managerial - No** **Location**:Mexico-Guadalajara (AM)** **Who are we?**: Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication...
-
Cloud Network Support Engineer
hace 1 mes
Guadalajara, México EPAM Systems A tiempo completoWe are seeking a talented and experienced **Cloud Network Support Engineer** to join our global 24x7 support organization. RESPONSIBILITIES - Provide initial response to customer's inquiry, troubleshoot, provide updates, identify root case, and resolve the issue to the satisfaction of customer - Handle escalation from customer and lead to satisfactory...
-
Junior Technical Customer Support Engineer
hace 6 meses
Guadalajara, México Finastra USA Corporation A tiempo completo**Responsibilities**: Join our Kondor Engineering Support Group in Guadalajara, where you’ll play a crucial role in delivering exceptional customer service to both local and international clients. As part of the Fusion Capital Kondor team, you’ll work with a market-leading trade and risk management solution that empowers global trading activities. Our...
-
Ms Dynamics Product Support Engineer
hace 6 meses
Guadalajara, México Atriyo LLC A tiempo completo**Job Title**: Microsoft Dynamics Product Support Engineer **Location**:Guadalajara and Mexico, City, Mexico **Salary**:Open **Position**:Fulltime **Role 1: MS Dynamics 365 - F&O - Technical Engineer/Consultant** **Role 2: MS Dynamics 365 - F&O - Finance Functional Engineer/Consultant** **Role 3: MS Dynamics 365 - SCM Functional...
-
Technical Analyst 2-support
hace 8 meses
Guadalajara, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Product Support Engineer
hace 6 meses
Guadalajara, México OMRON A tiempo completoWe are looking for our next **Product Support Engineer** based in Guadalajara. Our engineer will support the Sales Channels, Customer Service, Product Support Team and Product Marketing Team members with technical and marketing activities for all DMS (Relays, Switches, Connectors and Sensors) and a limited amount of IA products such as Industrial Components...
-
Solution Architect
hace 6 meses
Guadalajara, México Corporativo Lumston A tiempo completoSolution Architect plays a key role in the design and implementation of architectures that facilitate efficient integration between different systems, ensuring alignment with business objectives. This role is crucial for understanding and defining technical requirements and for ensuring effective solutions that drive strategic decision-making.Requirements...
-
IT Support Engineer
hace 6 meses
Guadalajara, México Synechron A tiempo completoSynechron is a self-funded, leading digital transformation Consulting firm focused on the financial services industry working to accelerate digital initiatives for Banks, Asset Managers and Insurance. We achieve this by providing our clients with innovative solutions that solve their most complex business challenges and combining Synechron’s unique,...
-
Network Support Engineer
hace 2 meses
Guadalajara, México EPAM Systems A tiempo completoWe are currently looking for a **Network Support Engineer **to join our dynamic team. In this role, you will play a vital part in supporting and maintaining our network infrastructure, ensuring its stability and performance. If you are passionate about network engineering and possess strong network skills, we welcome you to contribute to our innovative...