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Analyst, IT

hace 4 semanas

Guadalajara, México BAXTER A tiempo completo

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**About Us: Baxter´s mission**
Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

**Your role at Baxter**

Nothing changes if nothing changes, which is why Baxter is transforming our global IT function—into one that will strengthen partnerships and enable smarter, more efficient and connected business processes. In the dynamic healthcare industry, we need to be ready to face new challenges and opportunities. As we learn, we must be agile and innovative to reveal new ways of working. Technology and our digital capability will help create a more efficient and innovative ecosystem to enable our employees, customers, and products to drive better outcomes for patients worldwide.

We are at the critical intersection where robust IT infrastructure and networking support meets the physicians, nurses and care givers who save and sustain lives. Together, we can build upon Baxter’s rich heritage to advance the next generation of transformative healthcare innovations. Together, we can change how IT meets healthcare. Together, we are Baxter.

This is where technology fuels purpose-driven work. Where your purpose accelerates our mission.

This role includes managing day-to-day network operations to ensure 100% network health and to proactively seek out all performance KPI’s and metrics to prevent issues before they can occur. L1’s will solve up to 80% of all network faults independently and ensure appropriate escalation with L2 and others to solve the remaining 20% complex incidents.

**Your team**
The Global Information Technology Centers are focused on being a stronger business partner, aligned to deliver on the technology needs and maintaining global support and shared expertise to advance digital capabilities across the enterprise. Our IT function is made up of employees with varied backgrounds and knowledge. This diversity of skills and expertise allows us to bring creative and innovative solutions.

**What you'll be doing**
- Provide technical support, performing root cause analysis, and troubleshooting for problem resolution.
- Engage and interface with other suppliers, carriers, ISPs and network personnel to drive fault resolution including investigation, analysis and RCA documentation.
- Be on duty and accountable to ensure Global Network health with focus on assigned region but will overlap and cross other regions and time zones as necessary to drive or assist with critical network faults impacting business or IT systems functionality.
- Engage other support personnel including within the EOC, Baxter network engineers, and Cisco CMS and Cisco TAC as needed to manage a fault event to drive efficiency and effectiveness in resolving network issues.

**What you'll bring**
- Bachelor’s Degree required
- Overall experience required: 3-6 years Infrastructure Architecture and/or Application Architecture
- Must demonstrate the ability to prioritize and organize work
- Must be a self-motivator and team player
- Passionate about continuous learning and keeping up with latest technologies Must be willing to work on a distributed team
- Operational support, systems management and administration experience with Cisco Call Manager and I3 Call Center background desired

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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