Team Leader-operations

hace 3 días


Ciudad de México Amex A tiempo completo

**You Lead the Way. We’ve Got Your Back.**

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

**JOB DESCRIPTION**
- Deliver tailored and effective coaching to a group of phone Customer Care Professionals.
- Conduct regular coaching sessions to observe individual performance and provide clear actionable feedback in one-to-one sessions.
- Inspire and motivate colleagues to have a passion to serve, own customer related challenges and encouraging team members to seek resolution for our customers.
- Create an environment in which all team members feel their contribution is valued and heard.
- Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximize their performance
- Empower team members to own first resolution of service-related challenges.
- Ensure adequate staffing levels and partnering with the Director to ensure the strong support of our inbound servicing levels.
- Participate in the selection, training and development of high performing and highly engaged colleagues.
- Lead and maintain employee satisfaction and engagement by using reward and recognition tools available
- Lead by example, promoting blue box behaviors and encouraging an effective and positive work environment.
- Challenge your team to ‘raise the bar’ and drive continuous improvement.
- Analyze performance management data, identifying opportunities to further drive Overall Customer Satisfaction, Service Levels, and Inventory expectations.
- Ensure our colleagues remain compliant in our policies and/or procedures.
- Communicate the current state of the business regularly and help team to understand departmental priorities and the impact of these on their role.

**QUALIFICATIONS**
- Minimum 1 year experience as a leader in a Contact Center environment
- A passion for, and experience in, the delivery of premium customer service
- Proven ability to handle multiple priorities, work in a fast-paced environment and make decisions quickly
- Demonstrated superior communication/interpersonal skills
- Effective mediator
- Creative and dynamic thinker
- Proven ability to drive improvements in team performance
- Must be flexible to work any schedule/hours to support our servicing levels:

- Monday-Friday: 8:00am - 9:00pm ET
- Saturday-Sunday: 10:00am-6:30pm ET
- English language fluency required


  • Operations Team Leader

    hace 3 semanas


    Ecatepec de Morelos, México Bombardier A tiempo completo

    Job SummaryWe are seeking an experienced Operations Team Leader to join our team at Bombardier. The successful candidate will lead production employees, manage resources, and ensure the safe and efficient manufacture of products.This is a challenging role that requires strong leadership skills, attention to detail, and the ability to analyze problems and...


  • Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job Description:OverviewAs an Operations Team Leader at Marriott International, you will play a critical role in ensuring the smooth operation of our hotel's departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance.Key Responsibilities:Assist in executing all...

  • Production Team Leader

    hace 4 semanas


    Ciudad de México, Ciudad de México Bd A tiempo completo

    About BdBd is a dynamic and growing organization committed to excellence in manufacturing. We take pride in our dedication to quality, efficiency, and innovation.Job OverviewWe are seeking an exceptional Production Team Leader to join our team. This is an exciting opportunity for a highly motivated individual to lead our production processes and drive...


  • Ciudad de México, Ciudad de México Interra International, LLC. A tiempo completo

    Operations Manager PositionWe are seeking a seasoned Regional Operations Leader to oversee daily operations, lead a dedicated team, and deliver exceptional customer service at our Monterrey office in Mexico.About the Role:As Regional Operations Leader, you will drive success by effectively managing daily operations, mentoring your team, and providing...


  • Ciudad de México Doctoralia Mexico A tiempo completo

    **Company Description** Doctoralia es la plataforma líder mundial que conecta profesionales de la salud con pacientes, transformando y mejorando la relación entre ellos. Ofrecemos servicios que acercan la salud a los usuarios, dándoles un espacio donde preguntar, opinar y encontrar al profesional de la salud que mejor se adapte a sus necesidades. Para...


  • Ciudad de México Percepta A tiempo completo

    At Percepta, we bring first-class service across each market we support. As a **Team Leader ** in **Mexico City.** you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. **What You’ll Be Doing** The Senior Team Leader is primarily responsible for the day-to-day...

  • Store Team Leader

    hace 1 mes


    Ciudad de México, Ciudad de México Under Armour A tiempo completo

    Empower Your Career at Under ArmourWe are seeking a highly motivated Store Team Leader to join our team in Sales and Retail Operations. This role offers the opportunity to grow your skills, work with a dynamic team, and contribute to the success of our stores.About the RoleLead a high-performing sales team to achieve sales targets and key performance...


  • México Remote Team Solutions A tiempo completo

    Remote Team Solutions está en búsqueda de: **Legal Operations Team Member** **Requisitos**: - Licenciatura administrativa terminada - 1 - 2 años de experiência - Proactivo - Gran atención a detalles - Organizado - Excelente habilidad de comunicación - Inglés avanzado **Actividades**: - Elaborar Reportes - Investigar - Seguimiento - Otras tareas...

  • Sr Team Leader

    hace 7 meses


    Ciudad de México Percepta International A tiempo completo

    Sr Team Leader MX-DF-Mexico DF **Description**:** What You’ll Be Doing** The Senior Team Leader is primarily responsible for the day-to-day leadership and performance of a team of agents and lead agents in the Customer Relationship Center (CRC). The Senior Team Leader will direct, supervise, evaluate and coach their direct reports ensuring an exceptional...


  • Ciudad de México Antal International A tiempo completo

    Recognized Insurance International Company is looking for "**Team Leader Customer Service" **based in Mexico City. **Job Description**: As Team Leader you will be responsible for delivering a World Class Roadside Assistance service to Customers through the effective management of the operation. Your role will be to Coordinate the assistance services...

  • Team Leader

    hace 4 meses


    Ciudad Juárez, Chih., México INDIE CAPITAL HUMANO A tiempo completo

    **Vacante para la empresa INDIE CAPITAL HUMANO en Calle Jumanos -Juárez, Chihuahua**: Importante empresa dedicada a la logística internacional, te invita a formar parte de su equipo de trabajo como; Team Leader **Requisitos**: Conocimiento general en inventarios Manejo de montacargas Conocimiento en conteos cíclicos Recibo de material Conocimiento de...

  • Leader, Operations

    hace 2 meses


    Edo. de México Bombardier A tiempo completo

    When applicable, Bombardier promotes flexible and hybrid work policies. **Why join us?**: At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it...

  • Leader, Operations

    hace 2 meses


    Edo. de México Bombardier A tiempo completo

    When applicable, Bombardier promotes flexible and hybrid work policies. **Why join us?**: At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it...

  • Operations Team Leader

    hace 4 semanas


    Lerma de Villada, México Adidas A tiempo completo

    MBFO - MX, Lerma de Villada, Outlet Lerma - Hi, this is the first step in your adidas journey. For more than 70 years we've been creating the best sports gear and inspiring millions of people to change their lives through sport. Our core value is people. adidas is a team of optimists. We lead an active lifestyle, creating innovations to balance sports and...


  • Ciudad de México Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** **At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly...


  • Ciudad de México, CDMX EcoVadis A tiempo completo

    **Company Description**: - Work smart, have fun and make an impact!_ **Our purpose is to guide all companies toward a sustainable world.** EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give...

  • Team Leader

    hace 11 horas


    México KRC HUMAN CONSULTING A tiempo completo

    Empresa norteamericana que brinda servicios de atención a cliente telefónica esta en búsqueda de tu talento como Team leader o supervisor de turno de 1:00 p.m. a 10:00 p.m. Experiência como team leader o supervisor/a de 6 meses o mas Ingles avanzado Funciones o actividades: Liderear a un equipo de 6 a 9 personas promedio 2. Ayudar a otros miembros del...


  • Ciudad de México, Ciudad de México Tbwa ChiatDay Inc A tiempo completo

    Job DescriptionWe are seeking a seasoned Regional Operations Leader to join our team in Mexico and drive the expansion of our operations in the region. As the leader of our Mexico office, you will be responsible for driving operational excellence, building a high-performing team, and scaling our presence in the region.About UsTech Holding is a full-service...

  • Inspector Team Leader

    hace 1 día


    Ciudad de México QIMA A tiempo completo

    Are you looking for an opportunity to combine inspections and management? Do you want to develop your management skills on how to train, solve issues and conflicts, with a constructive and result-oriented approach? Can you manage a team’s performance and ensure that everyone is on track?Does the above appeal to you? Then get in touch, because we want you...


  • Colonia Lomas de Chapultepec, México GSB A tiempo completo

    German freight forwarder with global operations is looking for talent like **Crossborder Team Leader** **Your Responsibilities** - Develop and execute international transport operation schemes (models), according to requests and quotes from the commercial area. - Develop operation plans and operational monitoring with clients through a supported team of...