Collections Analyst

hace 2 semanas

Guadalajara, México DXC Technology A tiempo completo

**This position is remote living anywhere in Mexico**

Our **DXC Modern Workplace services enables customers' employees** to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

**As a Collections Analyst, you will** **e**nsure **that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable. **Manage credit and collection processes**, ensure compliance with company policy and legal requirements, assure process quality, and provide training and support.

**_What you will do:_**
- ** Negotiate down payment with customers** and company sales staff to allow customer to purchase above their credit limit.
- ** Analyze and research customer's receivables account** delinquency and determines the type of communication method to facilitate payment.
- ** Resolve disputes **related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
- ** Recognize trends **for non
- payment and resolve issues by engaging internal partners.
- ** Initiate the dispute resolution process **with internal company partners and follows issue and ensure resolution for company and customer.
- ** Analyze at-risk customers** and recommend account strategies to prevent delinquencies.

**Who you are**_:_**
- First level university degree with a focus in business or economics recommended **or equivalent experience.**:

- ** 0-2 years **of experience in **_collections role._**

**_
Knowledge and Skills:_**
- ** Good written and verbal communication**, negotiation, and conflict resolution skills.
- ** Basic accounting** knowledge.
- Good problem-solving skills.
- Familiarity with computers.
- Basic prioritization skills.
- **_ B_**_a_**_sic understanding of company's order management process._**:

- **_ Basic understanding of company's dispute management process._**:

- **_ Basic understanding of collection processes and financial concepts._**:

- Basic influence skills.

**Work Environment**:

- Remote living in Mexico.

**Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success**. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

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