Collections Analyst

Encontrado en: Talent MX C2 - hace 2 semanas

Guadalajara, México Koch Global Services A tiempo completo

Your Job

The role is responsible for ensuring Georgia Pacific’s collection process operates as effectively as possible. The successful candidate will manage a customer portfolio and implement effective collection processes and controls. The Collection Representative will continuously monitor accounts receivable aging to ensure customers pay according to the agreed upon payment terms. Develop collaborative relationships with internal and external business partners to eliminate and understand reasons for non-payment. When necessary, will implement a course of action that may include negotiation, payment schedule development or credit hold.

Our Team

At Koch Industries, we seek talent that adds value to the products and services we offer, aiming to improve society's quality of life. We are committed to continuous transformation, striving to maintain our position as the preferred partner for driving improvement and transformation within our group of companies.

What You Will Do

·Research and resolve all issues with invoices and statement of accounts.

·Contact customers via phone, email, portal, or any other means regarding past due invoices.

·Document correspondence and update account as needed in system of record.

·Research various systems, repositories, and customer portals to investigate and resolve unpaid invoices.

·Coordinate internal resources to resolve billing issues, customer disputes and total account reconciliations.

·Establish relationships with the business and deductions to assist in managing the portfolio.

·Escalate invoices issues accordingly.

·Support deductions management team to ensure issues/problems are resolved in a timely manner.

·Support cash application team when required.

Who You Are

·Technical degree or experience in business, finance, or related field

·Spanish and English written and verbal communication

·1 – 3 years in B2B Collections or comparable experience

What Will Put You Ahead

·Bachelor's degree in business, finance, or related field

·Experience with S4 SAP and/or GETPAID// Infinium system

·Experience with Salesforce

·English language fluency

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