Customer Support Specialist I

**ABOUT THE ROLE** Customer Support Specialist I is a key contributor to our Transportation Management division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. **WHAT THE CANDIDATE WILL DO** - Use TMS to process shipment entries and...

Additional Responsibilities Regarding Customer and Carrier Relationships - Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist - Communicate any service issues to customer and team - Identify and update status on which Carrier missed pick-up or delivery; provide...

**About the Role** Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time...

**About the Role** Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time...

**About the Role** Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time...

PURPOSE The Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist I...

The Support Engineer will support named customers on SaaS and managed cloud services. This position is required to: - provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approach - Own Tier 2 solution as required, enhance solution stability and service quality eventually enabling increase in...

PRIMARY JOB ACCOUNTABILITIES - Carrier Relationship (Productive carrier relationship development, AP Discrepancy resolution, cover loads, handling, and management of difficult situations, etc.) - Customer Relationship (Consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying...

This Claims Specialist I, in our Monterrey center of excellence, supports our over, short, and damage (OS&D) team for the transportation management division. The team is responsible for resolving OS&D issues for our customers. **What you’ll do** - Perform time-sensitive, front-line, customer and carrier-facing work by processing OS&D issues - Provide...

Perform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments - Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes - Empowered participation in the development, implementation, and automation of critical business processes - Build and schedule loads in our...

Perform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments - Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes - Empowered participation in the development, implementation, and automation of critical business processes - Build and schedule loads in our...

Posted Friday, April 12, 2024 at 5:00 AM PURPOSE The Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams....

**Acerca del Puesto** Transplace está en búsqueda de profesionistas de atención al cliente con experiência en el campo de la importación y exportación. Nuestros especialistas monitorearan, gestionaran y administrarán las funciones de transporte para garantizar la entrega precisa y oportuna del producto de la manera más eficiente y rentable, a la par...

This Claims Specialist I, in our Monterrey center of excellence, supports our over, short, and damage (OS&D) team for the transportation management division. The team is responsible for resolving OS&D issues for our customers. **What you’ll do** - Perform time-sensitive, front-line, customer and carrier-facing work by processing OS&D issues - Provide...

We're looking for a UX Specialist to work directly for an lead global IT company. · **As main roles**: · The UX Specialist would be doing the layout and validating that the developments meets the guidelines of the UX team. · This person would be a key for the web Development and ... i Ad UX/UI Designer **Client**: · - Our client is one of the...

**Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...

Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office! The IT Support Specialist is responsible for supporting our end users in the Mexico offices, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the...

This logistics specialist in our Monterrey Center of Excellence maximizes the use of our transportation management system to provide excellent service to our clients in the US. **What you'll do** - Use the Transportation Management System (TMS) to its fullest potential in order to facilitate the lifecycle of an order - Exceed customer on time pick-up and...

Title: EDI Support Specialist Location: Monterrey, NL Type: Full-time Description: The EDI Support Specialist will be responsible for configuring, maintaining, and troubleshooting EDI systems and interfaces for the organization. They will ensure the smooth flow of data between the organization and its trading partners, monitor, and analyze EDI data,...

PURPOSE The Billing Dispute Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications. ESSENTIAL DUTIES & RESPONSIBILITIES - Research and resolve billing related inquiries and...