Principal Ai Support Engineer

hace 4 meses

Guadalajara, México AstraZeneca A tiempo completo

The AI Support Team is responsible for supporting the level 1 and 2 post-production activities in the Enterprise AI team. As a **Principal AI support engineer**, you will be the first respondent for any issues/requests raised post-production by users of the Enterprise AI Services.

The Enterprise AI team aims to fulfil AstraZeneca’s ambition to use AI in every step of the value chain, from discovering new compounds to patient safety systems. The enterprise AI team consists of 3 verticals: Connected Intelligence, Reusable AI and AI Platforms, and AI Support. The verticals deliver the AI app store, AI models and ready-to-use platforms to data scientists across AZ. The AI support team will attend to the post-production activities of the 3 verticals.

We achieve this through technical leadership and agile-focused development, continuously evaluating the fast-moving advancements in Machine Learning tooling for challenges across AstraZeneca’s R&D, Commercial and Operations domains.

You will be part of a collaborative team of multidisciplinary engineers and together have the chance to work on tools that will advance the standard of healthcare, improving the lives of millions of patients across the globe. Our data science platforms will support major AI initiatives such as clinical trial data analysis, knowledge graph analytics, patient safety systems, deep learning-led drug discovery, and software as a medical device system.

**Key Accountabilities**
- Collaborate with Data Scientists and Machine Learning Engineers from across the company to understand their challenges. You will need to work with them to triage and resolve issues ranging from developmental to production.
- Be a part of an impactful agile team, continuously improving AstraZeneca’s AI support offering and tooling
- Work closely and collaboratively with internal governance and compliance functions such as Cyber Security and Data Privacy to establish and work within security guardrails without obstructing end-user productivity.
- Adapt standard machine learning methods to best exploit modern parallel environments (e.g. distributed clusters, multicore SMP, and GPU), to guide ML engineers during their use of AI platforms.
- Champion a “production first” approach to ensure the vital support for infrastructure and platforms is available to scale exploratory research to production.
- BSc/MSc/PhD in Computer Science or a related quantitative/analytical field
- 10+ years of experience in a similar role, with a focus on managing AI platform support, preferably in a large-scale enterprise environment

**Strong understanding of**:

- Cloud computing platforms (e.g., AWS, Azure, GCP)
- Containerization technologies (e.g., Docker, Kubernetes)
- AI frameworks (e.g., TensorFlow, PyTorch)

**Experience with**:

- Administering a production cluster, including the understanding of operators, storage classes, and service meshes
- Building and delivering software using Python and other programming languages
- DevOps/MLOps/AIOps practices and tools for automation, configuration management, and CI/CD (e.g., Git, Terraform, Python)
- Deploying the underlying infrastructure and tooling for running Machine Learning or Data Science at Scale using Infrastructure as Code
- Using DevOps to enable automation strategies - Agile collaboration, with knowledge or experience in product or platform-focused delivery
- Data science/ML journey, from model experimentation to industrialization
- Internal security standards and frameworks, especially in medical, clinical, or pharmaceutical contexts
- GxP-compliant life science systems
- Excellent problem-solving skills, with the ability to analyze sophisticated issues, prioritize tasks, and drive resolution in a fast-paced environment
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels
- Experience in mentoring and managing junior team members
- Creative, collaborative, and resilient

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of **three days per week from the office**. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

  • Business Application Support Engineer

    hace 7 meses

    Guadalajara, México C3 AI A tiempo completo

    Join C3 AI as a **Business Application Support Engineer** at our Guadalajara, Mexico office. **Responsibilities**: - Proficiency in managing NetSuite, Coupa, Office 365, Atlassian products, Power BI, and Azure Active Directory. - Implement AAD Single Sign On and SAML. - Resolve data and technical issues in partnership with cross-functional teams. -...

  • IT Support Technician

    hace 3 semanas

    Guadalajara, México C3 AI A tiempo completo

    Join our dynamic team at C3 AI, where we are committed to delivering innovative technology solutions that drive business success. We are looking for a talented IT Support Engineer to provide exceptional technical support and ensure the smooth operation of our IT infrastructure. **Responsibilities**: - **Technical Support**: Provide first and second-level...

  • Ai Engineer

    hace 7 meses

    Guadalajara, México 30minuteadvice Inc A tiempo completo

    **AI Engineer Job Responsibilities**: The responsibilities include the following - Model, build, and test AI software to ensure it can take on large swaths of data and achieve desired results. Familiarity with HuggingFace and GPUs required. - Use Python, JavaScript, and C++ to create a faster, more capable AI. - Analyze statistics, data, and algorithms for...

  • AI Quality Assurance Engineer

    hace 1 mes

    Guadalajara, Jalisco, México C3 Ai A tiempo completo

    C3 AI is a pioneer in the field of artificial intelligence, seeking an exceptional individual to join their team as a Software Quality Automation Specialist. This role offers a competitive compensation package and excellent benefits.Estimated annual salary: $120,000 - $180,000 based on location and experience.Job DescriptionThe successful candidate will work...

  • Advanced Network Operations Center Engineer for Voice AI Infrastructure

    hace 1 mes

    Guadalajara, Jalisco, México Soundhound Ai A tiempo completo

    SoundHound AI is at the forefront of Voice AI innovation, striving to make human-computer interaction more natural and intuitive. With a global presence in over two dozen languages, our team builds cutting-edge Voice AI products with conversational intelligence for various applications, including cars, restaurant ordering, and more.We are seeking an...

  • Ai/ml Engineer-1

    hace 7 meses

    Guadalajara, México Realign LLC A tiempo completo

    **Job Type: Contract**: **Job Category: IT**: **Job Title**: AI/ML Engineer **Job Summary**: We are seeking a talented and experienced AI/ML Engineer to join our innovative team. As an AI/ML Engineer, you will be responsible for developing cutting-edge AI and machine learning solutions to solve complex problems and improve business processes. You will work...

  • Senior Software Quality Assurance Engineer

    hace 4 semanas

    Guadalajara, Jalisco, México C3 Ai A tiempo completo

    About the RoleWe are seeking a highly motivated Senior Software Quality Assurance Engineer to join our team at C3 AI. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality of our software releases.ResponsibilitiesCreate detailed test plans and author test cases to support ongoing C3 AI product releases.Find,...

  • Highly Skilled Cloud Infrastructure Engineer

    hace 2 semanas

    Guadalajara, Jalisco, México C3 Ai A tiempo completo

    We are seeking a highly skilled **Cloud Infrastructure Engineer** to join our team in Mexico.**Job Overview**:C3 AI is a cutting-edge technology company that leverages artificial intelligence to drive business outcomes. As a Cloud Infrastructure Engineer, you will play a critical role in designing, implementing, and maintaining our cloud-based...

  • Associate Site Reliability Engineer/site

    hace 3 semanas

    Guadalajara, México C3 AI A tiempo completo

    We are looking for **Associate Site Reliability Engineer**/**Site Reliability Engineer** to join our team in Guadalajara, Mexico. **Responsibilities**: - Maximize system uptime and availability, ensuring functional and performance SLAs. - Establish end-to-end monitoring and alerting on all critical aspects. - Solve complex problems for critical services...

  • Software Engineer

    hace 7 meses

    Guadalajara, México C3 AI A tiempo completo

    **Responsibilities**: - Build and improve tools for users to understand and analyze large-scale data. - Assess technical risks and come up with mitigation strategies. - Develop new specs, documentation, and participate in the development of technical procedures and user support guides. **Qualifications**: - **Bachelor of Science or Master of Science in...

  • Technical Application Solutions Specialist

    hace 5 días

    Guadalajara, Jalisco, México C3 Ai A tiempo completo

    Are you passionate about delivering exceptional support to businesses?About the Role:C3 AI is seeking a skilled Business Application Support Engineer to join our Guadalajara, Mexico office. In this critical role, you will be responsible for ensuring seamless operations of various business applications, including NetSuite, Coupa, Office 365, Atlassian...

  • Ai Solutions Engineer- Latam

    hace 4 semanas

    Guadalajara, México Cisco Systems A tiempo completo

    Location: Mexico City Travel required 25% of the time depending on events **What You’ll Do**: We are seeking a Solutions Engineer - Artificial Intelligence (AI) to join our dynamic sales team. In this role, you will drive the adoption of our AI infrastructure solutions across various industries. You will identify potential clients, understand their...

  • AI Software Engineer

    hace 4 meses

    Guadalajara, México Plexus A tiempo completo

    Purpose Statement: The AI Software Engineer II is responsible for designing, developing, and implementing new or modified software products for ongoing AI/decision technology projects. They collaborate closely with various teams and stakeholders, including Data Scientists, Architects, Analysts, Project Managers, and other developers, to ensure software...

  • Technical Data Architect

    hace 3 semanas

    Guadalajara, Jalisco, México C3 Ai A tiempo completo

    **About C3 AI**C3 AI is a leader in enterprise AI software, offering a comprehensive platform for building and deploying AI applications.**Salary:** $140,000 - $200,000 per year**Job Description:** As a Technical Data Architect at C3 AI, you will play a critical role in designing and implementing data architectures that support the development of AI...

  • QA Machine Learning Engineer

    hace 6 meses

    Guadalajara, México C3 AI A tiempo completo

    C3 AI is seeking for a **QA Machine Learning Enginee**r** to work with Platform Engineering, Product Development, QA, and Operations, to drive the software quality automation solutions for our existing Machine learning Infrastructure. You will be part of a team of highly skilled dedicated Engineers to ensure that we are shipping the highest quality software...

  • Data Engineer AWS

    hace 2 semanas

    Guadalajara, Jalisco, México Ibm A tiempo completo

    Welcome to a career-defining opportunity as a Data Engineer at IBM Consulting. This role offers an exciting chance to join our team of innovators, working on cutting-edge cloud and AI projects that drive business transformation for our clients worldwide.As a Data Engineer in our Client Innovation Centers, you'll collaborate with top industry experts,...

  • AI Solutions Engineer- LATAM Specialist

    hace 5 días

    Guadalajara, Jalisco, México Cisco Systems, Inc. A tiempo completo

    Key ResponsibilitiesWe are seeking a skilled Solutions Engineer - Artificial Intelligence (AI) to join our dynamic sales team. In this role, you will drive the adoption of our AI infrastructure solutions across various industries. You will identify potential clients, understand their specific needs, and provide tailored solutions that enhance their business...

  • Cloud Software Engineer

    hace 1 mes

    Guadalajara, Jalisco, México Ibm A tiempo completo

    Transformative Opportunities in Cloud ComputingIbm is at the forefront of a new era in cloud computing, where innovation and progress know no bounds. As a Cloud Software Engineer, you will play a pivotal role in shaping our clients' hybrid cloud and AI journeys.We are seeking highly skilled professionals to join our team and contribute to the development of...

  • Automation Manager for Quality Assurance

    hace 2 semanas

    Guadalajara, Jalisco, México C3 Ai A tiempo completo

    C3 AI is seeking a highly qualified professional to lead the quality assurance process for our software releases. This role involves working closely with Engineering, Product Development, Operations, and Customer Services to drive the quality of our existing and emerging products.This position focuses on quality and performance validation and sign-off for...

  • Base24 Support Engineer

    hace 6 meses

    Guadalajara, México Diverseteam A tiempo completo

    SupportBase24 support Engineer Guadalajara MX SYNE/TRANSAMERICA FTE **Thanks & Regards** **Lokesh Sharma** **Senior Technical Recruiter - Recruitment** **Desk Number: 907-921-2004*124** **Phone: 609-245-5311** **Salary**: $14,509.86 - $27,235.73 per month Ability to commute/relocate: - Guadalajara, Jal.: Reliably commute or planning to relocate...