Application Support Engineer

hace 3 días


Desde casa, México Fluent Trade Technologies A tiempo completo

**Fluent Trade Technologies** is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets.

Fluent is a market leader with a significant tier 1 & 2 client base in the financial world,

We are growing and inviting you to join our Filipino team as

**Application Support Engineer (Linux /** **FinTech/Trading)
**Position Overview**:
The Sr. Support Engineer will be responsible for providing Level 2 high-quality and effective support to Fluent’s rapidly growing customer base.
- shifts on Monday - Friday, shifts can be flexible_
- _long-term/permanent work from home_
- _any city in Mexico_

The Support Engineer will be responsible for providing high-quality and effective support to Fluent’s rapidly growing customer base.

The support engineer provides high-quality technical support for Fluent’s rapidly growing customer base (global banks). As an expert in both the infrastructure and applicative aspects, the engineer will support both technical and non-technical end-users.

**What you will do**:

- Respond to customers’ inquiries relating to information, product functionality and issues.
- Log and classify all calls and requests for assistance in Service Now
- Recognize and escalate recurring problems, inferior processes or outdated procedures.
- Perform configuration modifications, documenting troubleshooting and problem resolution steps.
- Work on assigned customer integration projects

**What you will need**:

- Linux and Ability to analyze log files. Knowledge of regexp, processes.
- Knowledge of scripting - at least one of Bash, Python, Perl or CShell
- 3-5 or more years of experience in support/technical role
- Basic network knowledge - Telnet, TCP/IP
- English - Ability to communicate and engage effectively, verbally and in writing
- Excellent analytical skills with the ability to solve problems and develop solutions.

**Advantage**:

- Experience in support/technical role in financial markets with FIX protocol, eFx, Jira ,SVN, C++



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