![Base](https://media.trabajo.org/img/noimg.jpg)
Technical Support Engineer
hace 2 semanas
Base is a Customer Lifecycle Marketing SAAS platform, building the Customer-led Growth (CLG) category and ecosystem.
We’re searching for an energetic, tech-savvy Technical Support Engineer who can provide Tier 1+ 2 technical support to our customers, allowing them to realize the maximum value of Base, assuring our platform is up and running as expected.
You’ll have an opportunity to work closely with our global Customer Success team. You'll join a friendly, talented team and will play a key role in helping us attain and maintain one of our core values: Customer Obsession.
- Please note that this is a 100% remote consultancy role
**Requirements**:
- 3+ years of experience as software support engineer or software engineer
- Former customer-facing support/ development/QA experience, ideally in a B2B/SaaS environment
- Experience in navigating complex support scenarios
- Customer-oriented and exceptional interpersonal skills
- Excellent analytical and problem-solving skills
- Self-starter, experience within a start-up environment
- Experience working cross-functionally with product and engineering to escalate issues and thoroughly document expected behavior, current behavior and steps to replicate
**Responsibilities**:
- Filtering support tickets, prioritizing and escalating the most impactful, complex issues, and managing them directly with the engineering team
- Documenting issue statuses and providing updates to management
- Enabling the global Support department and being a focal point for knowledge transfer within the department
Our Culture:
Cultural fit is key to your success within Base The team is filled with social, friendly people who are all committed to the same goal - excellent, innovative digital work and client satisfaction. It is a flat structure and the team collaborates, including the founders, who take a hands-on approach in the business.
-
Technical Support Engineer
hace 2 meses
Desde casa, México iMin A tiempo completo**Main Duties and Responsibilities**: Territory in charge: Latam + Europe region **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the...
-
Technical Support Engineer
hace 7 días
Desde casa, México iMin A tiempo completoMain Duties and Responsibilities:Territory in charge: Latam + Europe regionPre-Sales: Conduct quality product training and technical guidance to customer to resolve technical problems Build quality relationship with customers and managers Provide in house technical support to sales staff Leading the design of the program for the customer Constantly collect...
-
Application Support Engineer
hace 4 semanas
Desde casa, México Fluent Trade Technologies A tiempo completo**Fluent Trade Technologies** is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets. Fluent is a market leader with a significant tier 1 & 2 client base in the financial world, We are growing and inviting you to join our Filipino team as **Application Support Engineer (Linux /** **FinTech/Trading) **Position...
-
Technical Support Engineer
hace 2 meses
Desde casa, México iMinTech A tiempo completo**Main Duties and Responsibilities**: **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...
-
Latam Technical Support Engineer
hace 7 días
Desde casa, México iMinTech A tiempo completoMain Duties and Responsibilities:Pre-Sales Conduct quality product training and technical guidance to customer to resolve technical problems Build quality relationship with customers and managers Provide in house technical support to sales staff Leading the design of the program for the customer Constantly collect and feedback on customers and market's...
-
IT Support Engineer
hace 2 semanas
Desde casa, México Definity First A tiempo completoWe are seeking a highly skilled and motivated **IT Support Engineer** to join our team. As a **remote position** based in **México **&** LATAM**, you will play a crucial role in troubleshooting and providing technical support to our customers. If you are a self-motivated individual with a passion for technology and excellent communication skills, we invite...
-
Wifi Support Engineer
hace 2 semanas
Desde casa, México Staff4Me A tiempo completoStaff4Me is currently looking for a skilled and dedicated Wifi Support Engineer to join our team. As a Wifi Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wifi-related issues. You will collaborate with clients and cross-functional teams to deliver reliable and high-performance wifi...
-
Latam Technical Support Engineer
hace 2 meses
Desde casa, México iMinTech A tiempo completo**Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...
-
Tier 1 Support Engineer
hace 2 semanas
Desde casa, México Definity First A tiempo completoWe are looking for a **Tier 1 Support Engineer **to join our team. This position is to work **remotely **as a** freelancer**. The Tier 1 Support Engineer will be responsible for providing first-line technical assistance to our clients and internal users. The main goal will be to resolve issues and respond to inquiries related to hardware, software, and...
-
Latam Regional Technical Support Engineer
hace 7 días
Desde casa, México iMinTech A tiempo completoMain Duties and Responsibilities:Pre-Sales Conduct quality product training and technical guidance to customer to resolve technical problems Build quality relationship with customers and managers Provide in house technical support to sales staff Leading the design of the program for the customer Constantly collect and feedback on customers and market's...
-
Associate, Global Technical Support
hace 2 semanas
Desde casa, México Ciena A tiempo completo**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
Cloud Support Engineer
hace 3 semanas
Desde casa, México Puresoftware Limied A tiempo completo**Base Location: Mexico (All location) - Remote** **Experience Required: 1+ Years** **Interview Round: 3** **Role**: We are looking for Cloud Technical Engineer(s) to join our OCI tech support group, who are customer focused with technical support experience to build a world-first and best in class customer experience. You will be responsible for post-sales...
-
Latam Regional Technical Support Engineer
hace 2 meses
Desde casa, México iMinTech A tiempo completo**Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...
-
Technical Support Engineer TrilingÜe Español
hace 2 semanas
Desde casa, México AVI-SPL MEXICO A tiempo completoThe AVI-SPL Technical Support Engineer (TSE) can be the initial or secondary contact point for AVI-SPL customers contacting our Global Help Desk. The TSE Level 1 will work with the Global Help Desk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience....
-
Remote Technical Support
hace 2 semanas
Desde casa, México Far Out Solutions A tiempo completo'''Job Overview:''' We are seeking a highly motivated and skilled Technical Support professional to join our team. As a Technical Support, you will be responsible for providing technical assistance and support to our clients, ensuring their IT systems are running smoothly. This is an excellent opportunity for someone with strong problem-solving skills and a...
-
Junior Sl2 Technical Support Engineer
hace 6 días
Desde casa, México Luxoft A tiempo completoProject Description**: US Based client, operating in data analytics and datadriven insights area, working on a building of solutions for data acquisition, storage, processing and analysis for big enterprises. Our client was formed by an experienced management team and is backed by several of the world's largest hedge funds to solve some of the most...
-
Technical Support Engineer
hace 7 días
Desde casa, México CrowdStrike A tiempo completo#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical...
-
Technical Support Specialist
hace 2 semanas
Desde casa, México Ruptela A tiempo completo**DESCRIPTION** Ruptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and...
-
Technical Support Specialist
hace 1 semana
Desde casa, México Ruptela A tiempo completoRuptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and support. This way...
-
Technical Support Specialist
hace 1 semana
Desde casa, México EmprexAi.com A tiempo completoTechnical Support Specialist **Key Responsibilities**: - Provide excellent customer support for individuals with varying technical expertise. - Diagnose and resolve website-related issues through effective communication and problem-solving. - Educate and empower users in understanding website development tools and features. - Collaborate with the...