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Customer Service Representative
hace 2 semanas
**Position Purpose**:
**Essential Functions**:
- **Process incoming sales orders. Assist customers in selecting and/or configurating appropriate model. Provide accurate pricing, lead times and availability. Return messages within departmental guidelines.**:
- **Update prices every quarter and guarantee no credit or debit memos will be issue due a mistake**:
- **Maintain appropriate records for assigned customers. Record quotations, special terms, invoices, credit/debit memos and any actions needing follow up.**:
- **Keep files on customer contacts and buying patterns.**:
- **Follow up and expedite standard and special orders. Track order progress in production, picking and shipping areas and check on special requirements.**:
- **Process RGN’s, credit requests and special shipment requests.**:
- **Communicate in a thorough and timely fashion with internal departments and Sales Reps. Inform salesmen on quotations, lead times, pricing, customer issues and new projects. Inform Planner Buyers of any special requirement**:
- **Run and review daily reports and process data to ensure timely completion of orders and effectively manages costs.**:
- **Interpret and convert EDI transmission into actual sales orders.**:
- **Maintain good relations with other departments on issues that relate to customer service. Attend purchasing and warehouse meetings and help to establish priorities.**:
**Education**:
- **College Degree in Engineering, Administrative Engineering, Administration or similar.**:
**Qualifications**:
- **Minimum of 3 years industry experience in customer service.**:
- **Excellent spoken and written communication skills.**:
- **Ability to work in a team environment and under pressure.**:
- **Organized, proactive, cordial, dynamic.**:
- **Computer skills - MS Office, AS400.**:
- **MRP, AS400.**:
- **Microsoft Office.**:
- **Advance English, minimum 80%.**:
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