Assistant Branch Manager Volante G Distrito

hace 5 meses

Zapopan, México Citi A tiempo completo

The Assistant Branch Manager is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients.

**Responsibilities**:

- Provide banking service to customers according to the current branch processes and procedures
- Assist in creating an environment in which sales, service and operation employees and segment partners excel
- Support portfolio growth by coaching tellers to identify referral opportunities and perform sales/referral activities
- Leverage workforce planning tool to optimize staffing in branches
- Partner with Area Operations Director in the execution of operational goals
- Resolve escalated client complaints/issues
- Conduct "daily proof processes" to ensure adherence to operational requirements; investigate controllable losses among branch staff and ensure the compliance of branch resources and processes
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

**Qualifications**:

- Previous relevant experience required
- Register, update and maintain status as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities
- Consistently demonstrates clear and concise written and verbal communication skills

**Education**:

- Bachelor's Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Formación Académica: Bachillerato terminado
- **Job Family Group**:
Consumer Sales
- **Job Family**:
Branch Sales
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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