IT Helpdesk Bilingüe

hace 3 semanas

Guadalajara, México PMG GDL A tiempo completo

**Responsabilidades**:

- Funcionar como primer punto de contacto para clientes internos, performar troubleshooting remoto usnado técnicas de diagnostico y haciendo preguntas relevantes.
- Determinar la mejor solucion basado en la informacion que se provee tanto para encontrar la solucion o escalar a IT manager Help Desk
- Acompañar al cliente por el proceso de problema-solucion
- Proveer de informacion adecuada acerca de productos y servicios de IT
- Dar seguimiento de manera proactiva a los clientes acerca del progreso de su situacion
- Documentar cualquier evento o problema asi como la resolucion en el sistema de tickets o cualquier otra plataforma de IT
- Realizar funciones principales de apoyo como:

- Create/ Office 365/ cuentas de usuario
- Realizar reseteo de contraseñas
- Configurar/Troubleshoot dispositivos moviles como iPad, iPhones, y dispositivos de android.
- Entrenar nuevos miembros en sistemas de IT
- Realizar mejoras en las estaciones de trabajo tanto en softwares como hardwares
- Desarrollar cualquier otra actividad que se asigne

**Requisitos**:
Licenciatura en IT, ciencias de la computacion o experiência equivalente

1 año de experiência en posicion de IT Help desk

Competencia en Windows 10 y Office 365

Ingles Intermedio-Avanzado fluidez escrita y verbal

Disponibilidad de tiempo completo

**Ofrecemos**

Sueldo Base $18,000 a $22,000

Vales de despensa

Bono de asistencia

Tipo de puesto: Tiempo completo

Tipo de puesto: Tiempo completo

Salario: $18,000.00 - $22,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Vales de despensa

Tipos de compensaciones:

- Bono de asistencia
- Bono de puntualidad

Lugar de trabajo: Una ubicación

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