Order to Invoice Solution Specialist

hace 3 semanas

Hidalgo, México Colgate-Palmolive A tiempo completo

No Relocation Assistance Offered
152332 - Del.Miguel Hidalgo, Mexico City, Mexico

**Responsibilities**:

- Identify and resolve Order Entry, Capture & Creation issues (when O2I requires for support): Idocs issues, Duplications, Translation errors, EDI kick out reports.
- Coordinate order reprocessing with Customers and IT when required, including missing or unusual transmissions.
- Support CS&L CDT on any potential System Implementation related to O2I and EDI Transactions Implementation. Support EDI Transactions testing and coordination with O2I Team, IT Team and CDT.
- Follow up the process before and after EDI implementation to identify continuous improvement opportunities.
- Support daily business needs in achieving outstanding indicators, serving as Interface between IT and end Users on Key initiatives.
- Develop timetables, processes and exception reporting targeting master data clean-up and quality maintenance.
- Maintain best practices for Master Data Maintenance related to Product/SKU, Customer hierarchy and other Supply Chain related information (network / location-related).
- Act as the liaison between customer service and IT team for CS O2I projects and process improvements to include the following tasks:

- Execute SAP testing on user enhancements, provide sample documentation of system issues that need to be corrected
- Identify areas of opportunity for improvement and explore system processes to address those issues
- Ensure consistent customer service people development in the functional and technical aspects of SAP
- Streamline the utilization of reports in SAP
- Supervise the knowledge transfer to users and the training of power users in new and existing SAP functionality and related business processes within O2I.
- Provide back
- up coverage for the order fulfillment teams when needed.

**Requirements**:

- Bachelor's Degree in Industrial Engineering, Logistics, IT, Administration or related field.
- 2 years of experience in Customer Service/ Order Fulfillment, Planning, Logistics or Supply Chain position.
- Experience with EDI transmissions.
- Shown/Good communication skills.
- SAP-APO experience.
- Advanced English level.
- Desirable experience working with webmethods.
- Desirable intermediate Excel.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.

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